Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks to Karen at Blackheath Foodhall so helpful with ideas about food for my husband because he has just been told he has diabetes.”

Helpful Report

Posted 4 years ago

“I was having a hard time finding the product i wanted and i approached an employee named Heather at the M+S in the retail park in Falkirk...i wasn't sure of the ingredients of the dinner i wanted an she sorted me out...she was friendly and very helpful..”

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Posted 4 years ago

“Not impressed at all. Staff appear to be in a world of their own. Several young staff just drifting around..queues..6 tables around my table cluttered with dirty cutlery..they are so slow that the dishes are not being washed..and running out of clean crocks..queues very long..people left waiting while staff go out to the kitchen on BOTH counters. No receipt given..noticed we had to ask for the biscuit for the coffee. Where is the supervisor??? Bit of a shambles really. The only positive was the coffee tasted nice!?”

Helpful Report

Posted 4 years ago

“Although I dont have problem with their food,I must say the quality and fit of their clothes has considerably declined in recent years.Why do the buyers assume everyone wants to wear a mini skirt and the jumpers are far too long for me at 5ft 1in. The fit of the skirts are perculiar and I cannot see how anyone with a normal shape can say they fit well. Years ago when their clothes were made in England the quality and cut were second to none.Sadly,the decline in their clothing reflects how their profits are suffering. They need to listen to their customers as I have often complained about the clothes.If they want to stay in business the clothing part of the company needs a completely new team with some fashion sense.We are not all 18 yrs old.”

Helpful Report

Posted 4 years ago

“2 Scottish salmon en croutes gastropub very disappointed ☹️”

Helpful Report

Posted 4 years ago

“I bought boots in November. Recently ,I noticed that the material was flaking off and the uppers had come apart from the sole. This happened in dreadful rain. I waited until the boots were dry and took them back. I was rudely told that the "stench" of the boots which was a result of being soaked through and melting glue was a sign that they had been "well worn" and they would not be replaced. I'm 64 and not hard on boots. I was wearing 2 year old boots from another company at the time of complaining. I have a cupboard full of boots much older in great condition. I was humiliated by the extreme deliberate rudeness. I tried to contact M and S but have gone round in circles. 46 years of shopping with them is over.”

Helpful Report

Posted 4 years ago

“Food dreadful, clothing shoddy, customer service appalling. Told I was a liar! So much for the customer always being right. This company is a million miles away from how it used to be. Will soon be down the pan and deservedly so.”

Helpful Report

Posted 4 years ago

“I work at Neath store now, feel like there’s loads of bully management here, hate going into work,feel sad and she’s put me on a warning for being sick. Not a nice place to work so sad looking for another job. Allot of other colleges feel the same working here”

Helpful Report

Posted 4 years ago

“Wide fit shoes I have had them on silver and black as they are so comfy always go to get my shoes from mark's now as I have a bunion their wide fit are fab but go down half a size. Fab .”

Helpful Report

Posted 4 years ago

“I always use m and s no problem with orders and very prompt with return credits I trust this company 100% I am disabled and this company is a godsend .thank you m and s”

Helpful Report

Posted 4 years ago

“24th February 2020 at 1pm I Dionne Arthur had a bra fitting with the most wonderful person Margaret black what a lady and she know her job I would recommend anyone to go get measured with her she made me feel comfortable throughout the whole appointment I was so happy with my purchase and I am so glad I go to meet Margaret the wourld need more people like her in it I will be definitely going back to see her again and marks &Spencer should be so proud to have her there as well thank you so much”

Helpful Report

Posted 4 years ago

“Marks and Spencer product contained a stone which broke my tooth. They offered to pay for my dental appointment but not for the subsequent crown. Offered me £20 gift card as an apology. Appalling. I had perfect dental health before M&S cracked my tooth. Not good when your nearly ready to TTC.”

Helpful Report

Posted 4 years ago

“cant write a review because they never have the sizes and i have been looking for a suit since before Christmas”

Helpful Report

Posted 4 years ago

“The newly packaged Gastro Pub fish pie is far below the quality of previous one .Really awful. This gastro pub range is very inferior now. How disappointing . We customers are no fools. Wake up M&S. Get back to your good food or you will be no more!”

Helpful Report

Posted 4 years ago

“went for a drink in the café and the staff very friendly and helpful.”

Helpful Report

Posted 4 years ago

“I visted M & S in Poole. I just want to comment about staff in Woman's fashion dept., especially member called "Oksana". Bright, friendly, she went out of her way to make me feel good about myself, being honest when I asked her opinion on what suited and what did not. Refreshing! I have been in business and would have recruited her no doubt in a creative and "hands on" position. She is a credit to the store. I spent more than I intended, but thanks to her I am happy with my choices. Thank you.”

Helpful Report

Posted 4 years ago

“Ordered three items last Friday and chose home delivery. Strangely Sunday was offered as a nominated day and was selected. Confirmation email stated that delivery would be on the coming Sunday. That's when it all went wrong. Items were split into three parcels, first was delivered on the Saturday, a day early. We were then informed that other two parcels would be delivered Monday and Tuesday. Telephoned Marks to explain that Tuesday was impossible. They promised to contact courier (Royal Mail) and re-arrange, and get back to me. Of course nothing happened and we had to cancel our arrangements for Tuesday to await the delivery. So not one of the three items was delivered on the nominated day. No-one took any notice of our request for assistance, and why did Marks offer Sunday when clearly they cannot deliver that day. Royal Mail told us they do not deliver on Sundays. This is incompetence on a colossal scale, everything went wrong. Nominated days obviously mean nothing, and customer service are useless. Never again will Marks be used by us for delivery.”

Helpful Report

Posted 4 years ago

“Ordered three items on a Friday and selected Delivery, Sunday was offered as a nominated day and was selected. (See Photo). From then it all went wrong. Order was split into three parcels. First was delivered on Saturday, a day early. Second we were told would be Monday and third on Tuesday. Telephoned to say Tuesday was impossible, was told that you would inform courier and get back to me Of course, you didn't. Had to change all my arrangements for Monday and Tuesday as a result. This is incompetence on a colossal scale. Courier was Royal Mail who informed me they never deliver on Sundays. Why offer a nominated day and then select a courier who won't deliver that day. Just don't offer Sundays, that's fine. This farce has caused considerable inconvenience and as a result I will never choose a Marks delivery again. It was a complete joke. Not one of the items was delivered on the nominated day.”

Helpful Report

Posted 4 years ago

“Returned a faulty bag to store without the receipt. The bag was no longer in stock and so unable to exchange. However apart from the obvious fault in the seam there were no other signs of wear and on that basis it was deamed that a full refund was acceptable, albeit in the form of a credit note. I was highly satisfied and was completely happy with the excellent customer service privided by this company. Well done M&S”

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Posted 4 years ago

“15 minutes in line to buy an egg sandwich and a coffee and a further 15 minutes for a soup to be served to the table. Only two people behind the counter, this over lunch time which must be a busy period. Rest of the staff, if any, must have gone elsewhere for lunch. Mark and Spencer’s restaurant, Princes Street Edinburgh”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews