Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been to their St ann store, took the wrong size by mistake, went the next day to exchange one of the 3 trousers to the right size, staff didn't give me a new receipt for the new trouser so I assumed that when you change size they don't give you a new receipt. 2 days later I noticed the trousers' fabric are rubbish and colour is leaving marks on my skin and other clothes as well so I decided to return the trousers, staff and manager refused to return the one that didn't have a receipt although it was staff mistake that she didn't give me a receipt, instead of the manager apologising for her unprofessional attitude and investigates further he spoke rudely and threw the trouser on the floor in front of all customers and said I'm the manager and I'm not returning it that's my decision if you don't like my decision call customer service. I did and they said they opened an internal investigation but I don't believe them plus eventually they send me a gift card not my cache, I had to take responsibility for their staff mistakes, M&S are desperate for any client and couldn't handle the loss of £30, they tried everything to keep it in store, rubbish store, rubbish management, rubbish products, hope they close soon, don't go there and save your money”

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Posted 2 years ago

“Read the reviews on TrustPilot regarding Torquay”

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Posted 2 years ago

“Today 24.06.22 I visited M&S food hall at Kensington High Street. I want to say thanks for great customer service by Dilesh. He was kind and could not have been more helpful and he went that extra mile to help and make sure I was satisfied.”

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Posted 2 years ago

“I ordered a set of bed linen yesterday. Today I picked up the package from the store. I got home and washed them and when I laid them out to dry I noticed that a pillowcase was faulty (the material was falling apart on the seam). Very disappointed thinking it wasn't cheap at all. I wouldn't give them a star if I could, considering I paid a lot of money for a rubbish.”

Marks And Spencer 1 star review on 23rd June 2022

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Posted 2 years ago

“I bought 2 packets of Footsies. I have a size 8 foot. These barely fit me & won’t protect my shoes from sweaty feet in the hot weather. Shame on you M&S. You no longer look after your customers.”

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Posted 2 years ago

“M & S cannot be bothered to pick up returns then don't bother information customers how else to do a return. No apology given, no explanation, no compensation. Just rude staff and no offer of alternatives. Won't be using M&S again”

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Posted 2 years ago

“The bowl is too small for the obviously freshly arranged healthy looking plants so they look squashed together which is a shame. They need to be replanted in a larger bowl to give them room to grow and show the Individual plants.”

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Posted 2 years ago

“Stephen a cashier at tritton park foodhall served my husband and myself. He was so helpful and a credit to your company. I hope he goes far in your company.”

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Posted 2 years ago

“Visited Marks and Spencer Telford today. Lovely experience. Served by Augrid who was very helpful and pleasant. Bought some clothes for my grandson. Can't wait to see him in them.”

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Posted 2 years ago

“I would like to express one of my worse shopping experiences I had i.e with M&S. I bought two pairs of jeggings from the store (Bangalore Phoenix Mall ), I was so excited when I bought that but gradually it is casted down as it spilled out it’s inferiority. After 4 washes fabric has started to peel off and soon it became a showcase piece as it is no damn good to wear. When I tried to address the same on customer portal, I have experienced the robberish behaviour of the executives trying some mockery activities on me to divert. The best shopping experience, the best customer response I wouldn’t like to experience again. Even though it has clear quality issue no action is taken at store and customer care serves after several visits. As per M and S only 35 days your product will be good after that, they will not take any concern. This is said to be one of the top best brand which is totally worse now.”

Marks And Spencer 1 star review on 13th June 2022

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Posted 2 years ago

“Shopping in store at Hedge End yesterday the sales assistant/ counter staff, Deborah Brown went above and beyond our normal expectation in order to satisfy our requests. Well Done to this excellent member of your staff. Thank-you”

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Posted 2 years ago

“My 85 year old mother regularly shops in South End Green NW3 Marks And Spencer as usually it is worth paying a little more for the extra quality. Yesterday I when I saw her she said that she was very upset with the Cox apples she bought as three of them were so bad that she had to throw them away. The apple she kept was also bruised and I said that we would take it back, thinking Marks and Spencer are very good to their customers and would replace the apples. I spoke to the Store Manager at South End Green and was very disappointed when he said that all he could do was to throw the bad apple away as my Mum did not have her receipt. When we got to pay for the shopping we were buying the kind lady serving us at at the till recognised my Mum and said to me how sweet my Mum is and nice to meet her daughter, I showed her the bad apple and explained the situation and she was also surprised at the manager's decision, saying that she would have replaced the apples. i must say that although the new packaging is now more sustainable and does not use plastic it does make inspecting the apples very difficult to check for damage, bruising etc. I realise that the cost of apples are not an expensive purchase (although my Mum is very careful with her money) but I was more disappointed with the attitude and response of the Manager and his poor customer service.”

Marks And Spencer 1 star review on 12th June 2022

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Posted 2 years ago

“Janice on the checkout on the 10th of June 2022 at 14:06 was so pleasant and helpful. It was a delight to go to M & S that day.”

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Posted 2 years ago

“Order 306-0038367-9743955 I keep tracking and there is no change in info. After a month the tracking still says the same “ORDER DELAYED”. It is proving impossible to contact you about this order. You are simply ignoring my messages.”

Marks And Spencer 1 star review on 10th June 2022

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Posted 2 years ago

“An absolute joke, ordered some formal shirts for an occasion and paid for delivery, still not here and tracking cant tell me where they are”

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Posted 2 years ago

“Honestly the WORSE customer experience I've ever had from start to finish. Ordered 30 mens tees for £180 for summer holidays The took full payment BEFORE they even dispatched which is illegal A bag arrived with 29 tees balled up like used rags and shoved in. The tees were wrinkled and some even dirty - they appeared to be returns. After spending days trying to speak to customer service on the phone (they intentionally try to stop you from getting through) I explained the unbelievable state of the order. The agent refused to send a new order and initially wanted me to go into a store to return in person. This is an ONLINE order! After much debate a superior agreed to collect the order. I sent the order back and emailed photos as attached as evidence. EVERY email I sent to chase up was replied no knowledge of this entire problem, they have no cases nor history on the account. AGAIN this is an ONLINE ECOMMERCE ORDER! Utter confusion with each email, finally I am getting my refunds BUT rather then one for £180 I am getting tons of small refunds (reason who knows), loads of emails and text messages The company is actually less efficient than the NHS and that's the bottom of the barrel. M&S staff from the warehouse packers, customer service agents and refund processors are disorganized idiotic morons who none of should be working in eCommerce. DO NOT USE THIS COMPANY ONLINE AS THEY DON'T KNOW WHAT THEY ARE DOING THEY SHOULD BE SHUT DOWN BY THE GOVERNMENT FOR BREACH OF TRADING LAWS AND LACK OF ANY CUSTOMER SERVICE.”

Marks And Spencer 1 star review on 7th June 2022

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Posted 2 years ago

“One of the worst services and very unprofessional. I wanted to give 0 star I ordered pyjama and the moment I received it I requested for the return. Nobody picked up the item and for one return I called them and emailed them hundred times. Marks and spencer is one of the unprofessional company. They just want people to buy but they don't respect their policies. They can lie to any extent someone will come to pick up today if nobody will come to pick up we will refund your amount by next week then they will stop responding to your calls or emails. WORST CUSTOMER SERVICE - They know how to waste customer time and money Don't waste your money on buying stuff from such an unprofessional company otherwise you will never be able to return if something is wrong and you will be stuck with that item forever .”

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Posted 2 years ago

“I received my it’s lot of flowers for my birthday most were dead or very near contacted M&S said how disgusted l was sent photos just received replacement absolute rubbish crushed drooping disgusting state don’t buy M&S flowers that’s all l can say”

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Posted 2 years ago

“Absolutely disgusted with the flowers I've ordered. Leaves are drooping and petals are dead. I will not order with you again.”

Marks And Spencer 1 star review on 4th June 2022

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Posted 2 years ago

“Absolutely fantastic company which traded in my local high st for nearly 80 years The building deteriorated and despite being the centre focal point of the hight street it closed without any help from our local authority. Instead of abandoning the area they have opened an out of town food only shop which is much better and accessible and its 3 times as busy. it stock items it didnt do before aswell. Fantastic success story for Marks and Spencers and its customers”

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Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews