Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought items online in May, returned them and got confirmation of return on 6 June. Nothing since and no refund so far. It took 2 minutes to charge my credit card but after 70 days I still don't have anything back. Quite dire returns management.”

Helpful Report

Posted 5 years ago

“I went to the Marks n sparks in Ayr in Scotland on Tuesday 13/8/19. My mum and myself went upstairs to the women's underwater department we were looking to get fitted right for a bra size, we wandered around the whole top floor eventually after being from changing rooms to shoes to undertake and there being no staff we went to the customer help desk only to be told someone had just headed that way we get to them and are told bra measurements are done by appointment only. Fair to say we were disappointed lucky I've a supper mamma who made a few guestemets and we took a few to the changing room no staff there or to be seen so just went ahead got help from mum and she made a good guess. Quite a bad experience to be fair. Only for the love of mothers.”

Helpful Report

Posted 5 years ago

“13th August 8:05pm went to pick up my online order, Apparently 2 different Counters , one for “Refund & Exchange” & another for “Collection” I went to Collection Counter , Customer Assistant Girl Screamed at me “ it’s One Queue, i said it’s Collection, She Screamed again “One Queue” As soon as she serves me , there was another Customer went to Collection counter & Surprisingly this Ignorant Customer Assistant went to serve the Customer, even though there were customers behind me in the Queue, Completely stunned by this Unprofessional Behaviour of this Customer Assistant. Poor Service, Very Poor Customer Service”

Helpful Report

Posted 5 years ago

“Great service - very prompt.”

Helpful Report

Posted 5 years ago

“The customer service is appalling. Bought a cake for my son's birthday on the 25th July for his birthday on the 26th July and realised the it was best before the 26th! So went back to get a better sell by date and the treatment we received in store was shocking and also when we phoned the customer service. I'm being generous with a single star it should be a minus star|”

Helpful Report

Posted 5 years ago

“Disgusting the way some off them treat their staff and think they can get away with it never shop here now .”

Helpful Report

Posted 5 years ago

“Regarding cafe, service slow on some occasions and many a time tables left unclean with crockery left on them. I can appreciate that at times they are busy but this is not always the case and they appear to have adequate staff on duty! Standard of ground coffee you are using in my estimation and other folk and friends who use your cafe shop have also commented on the deterioration over the years and say it is somewhat tastless and usually lukewarm hence the reason I request hot milk. Staff friendly enough but slow in their service and cleaning the tables. Cutlery not always clean and many a time i've had to request as they have not replenished the cutlery at the self service area. Come on MandS you have a reputation to safeguard and I am one of your loyal customers!”

Helpful Report

Posted 5 years ago

“I wanted fish and chips and the branch were out of stock (as they were with a lot of things) so I bought the Gastropub version which included ‘mushy peas’. For their information mushy peas are just that, soft, mushy peas. What I got was a sachet of green liquid that went straight in the bin. Then the only difference with their standard fish and chips was the size of the fish and the amount of chips. Won’t be buying this again - and by the way will no longer use Ocado for home delivery after September next year.”

Helpful Report

Posted 5 years ago

“No, M&S, I don't want to be a part time unpaid cashier and use a self-service till. I've got a job, thanks, and it's one that pays. What next, a bit of light shelf-stacking? all that ensures is that I'll be spending even less in your food shops than I do already. Your company is going downhill so fast that it'll be a merciful release when it happens. I can't actually remember the last time I bought anything but the occasional food item from you and once I spent hundreds of pounds at a time. That, of course, was when you sold things that customers actually wanted to buy.”

Helpful Report

Posted 5 years ago

“Just collected a "prepared meal" from M & S Cribbs Causeway which proved to be merely 2 Gastropub meals put in a cardboard box. I could have picked these from the shelf myself without the seemingly inevitable long wait at understaffed Click and Collect. Then I visited the new "improved" Deli counter. Most of the items that were previously carefully served by a member of staff, after the inevitable wait, are now wrapped in cellophane. Otherwise there are large bowls of salad unprotected from customers' breath. Also please bring your own plastic containers in future. Obviously Marks and Spencer are dealing with the current retail crisis by employing fewer people and making customers do it themselves. How glad I am that I have discovered Morrisons Deli Counter and well staffed check out facilities”

Helpful Report

Posted 5 years ago

“I shop in bishop stortford store often, mainly food hall. Served often by a friendly lady called Sue, always helpful & chatty. Always says hello.”

Helpful Report

Posted 5 years ago

“Found a brown hair (I'm ginger) in my plant kitchen chocolate mousse. Complained to M&S (they make this as difficult as possible) who never bothered to respond. I made it clear I wasn't after money or replacement, just confidence that the issue would be investigated. After this disappointing experience I'll move my custom to Lidl and Aldi. I won't mourn the demise of M&S.”

Helpful Report

Posted 5 years ago

“I have been an M&S card holder for several years. Love the sparks offers, and recently took advantage of the 20% off lingerie. Typically, I was wearing the wrong size bra, which prompted me to invest in new ... but I was shocked at how many women came to the fitting room asking for the bra fitting service - inline with this promotion, but the M&S attendant explained they were fully booked. The lovely "Jackie" M&S lingerie expert, was kind enough to help me (without an appointment), and as a result, I spent over £120. I really do feel that M&S Aintree Lingerie Department are missing out at this store in particular .... there was a non stop conveyor belt of ladies needing assistance.... with a shortage of staff, a shortage of changing rooms, and a shortage of appointments ? No criticism of the staff - Jackie was very professional indeed, helping as many as possible - However, those higher up the food chain would benefit by looking into this. Ive must also add : I was very disappointed that I didnt see the "Lorraine" (morning show host) Change & Check Breast Cancer awareness sticker? This is important stuff! It could be a life changer! It wouldnt be a bad idea to send staff on a breast awareness course whilst their at it - instantly, M&S are more than a bra fitting service, selling your wares.”

Helpful Report

Posted 5 years ago

“Pants. That's right, womens pants to be more specific. Can someone tell me why the gusset width on M & S pants is shrinking in size? I'm only a size 8 to 10, but I do require a gusset that's wider than my watch strap, without having to resort to a full brief that restricts my waist. I just bought 3 for 2, but I didn't realise that meant only 2 gussets between them! When I got them home and tried them on, I found them pretty uncomfortable, so compared them with a pair I bought last year - yes, they're narrower. What's going on??”

Helpful Report

Posted 5 years ago

“Very disappointed recently with food quality in M&S. Firstly a visit to Manchester store to the cafe. I am gluten free. The sandwiches have been the same two choices for years often none at all. My last visit there was gluten free soup advertised with a gluten free roll only to be told no bread rolls. It was only 12 miday!!! Asked if they could get bread from shop floo The answer. We never do that. Net bought a chicken breast joint so tough my knife would not go through it. Wasted it. It cost £10 50 to go in the bin. No more shopping there for me”

Helpful Report

Posted 5 years ago

“Very very disappointed the quality of M&S past has really lowered in their food department. Fruit perishes very quickly that is if you lucky to get 50% of a punnet of soft fruit in good condition to initially use! The readymade foods also are not what they used to be either..... As a seasoned M&S shopper as is my partner I have begun to shop elsewhere and was stunned to find great fruit and veg in places like Iceland, Aldi and Lidl, they are far more competitive and the standard amazing!!!! M&S you need to pull your socks up this is NOT acceptable....”

Helpful Report

Posted 5 years ago

“The shopping experience at The Moseley M&S store is consistently poor. They are putting out the goods for hours after the store opens making it impossible to get down the aisles to buy food. The worst thing is that they don’t put anyone on the tills prioritising putting out the food. If someone eventually turns up at the till the queue is really long. I hear the mama her telling an old lady that they will not be manning the tills before 10 am. I usually buy a fair amount and even if I didn’t this is high prices and bad service. They put back the opening times of the store without customer consultation and there are always beggars outside the front. Sometimes they are aggressive. A sore which runs for the benefit of its managers. A poor supply chain and bad attitudes by staff who ignore long queues at the till.”

Helpful Report

Posted 5 years ago

“I had to return a T shirt today,Joyce was the assistant behind the tills,I had run out of time on my receipt but she was very helpful and asked the supervisor for clearance.The supervisor came and approved the transaction I was very appreciative and would like to thank the staff who helped .”

Helpful Report

Posted 5 years ago

“I am stunned that my order of six pairs of cotton knickers arrived with six plastic hangers. How on earth is M&S still doing that? Does anyone keep their knickers on hangers? How can M&S continue to contribute to plastic pollution in this way? These hangers are useless, ridiculous, and betray an appalling lack of consideration for corporate environmental responsibility. Putting the onus on the consumer to return these crappy hangers in-store is unethical and preposterous.”

Helpful Report

Posted 5 years ago

“Today I treated myself to Coronation chicken. Not the sandwich filler, the meal size. On opening it I was angry to see that the lovely big pieces of chicken have been replaced by scrappy little pieces! I suppose this is M&S economisng. Bad move. It's no where near as good and I shan't buy it again. Come on M&S stop penny pinching!”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews