Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,261 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bra online last week and when it came i felt that it was one that someone had returned ,there was no tag and no packaging very disappointed considering i had ordered the same bra the week before and it arrived in a box and i was happy with it ,so I will be returning it not good marks and spencers.Caroline Hamilton”

Helpful Report

Posted 5 years ago

“Lovely and helpful stuff”

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Posted 5 years ago

“I visited M&S Reading and had an excellent bra fitting service off a lady called Elisa - she was really professional and helpful and listened to what type of bra/colours I wanted nothing was too much trouble for her. I was so impressed I recommended her to my daughter”

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Posted 5 years ago

“Quality and price very good satisfied with my purchase every time”

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Posted 5 years ago

“Every product you buy clothes, food or furniture they are all top quality and all the staff are very helpful.”

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Posted 5 years ago

“A review of the M&S Woodland Yule Log. This was the most amazing chocolate log that I have ever eaten. It looked beautiful. It tasted wonderful. It is a shame that they don’t make them all year round. We also love their normal chocolate logs (the only ones that can be frozen!) so you can enjoy them in January too! The chocolate millionaire pies were also an exciting addition for those who don’t like mince pies.”

Helpful Report

Posted 5 years ago

“Just collected my Christmas order from the Stone Staffs food store and the staff who served me where the best I have ever come across , Thank you girls for being so pleasant when you where so busy a credit to M&S.”

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Posted 5 years ago

“Not often, I shop here, but excellent service. Thank you”

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Posted 5 years ago

“Christmas food order at Kingsditch store Cheltenham. Placed food order online then made an amendment in store early December. What a friendly and helpful lady on the help desk. Collected order yesterday. Wow! The best ever organised Christmas food collection. The staff were friendly helpful and professional. Will recommend and come back again. Thank you and merry Christmas.”

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Posted 5 years ago

“Thank you so much to M&S Meadow Hall Sheffield..Home Wear, Donna✨ This lady was so helpful to me, being poorly permanently I was struggling so much to do my shopping but this lady at the counter helped me such a lot, thank you Donna, your a star🌟..It is comforting to know that I can go back and do my shopping with friendly staff on hand, Merry Christmas to all🎄Jayne”

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Posted 5 years ago

“This store has everything you need.”

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Posted 5 years ago

“I would like to express how good your pre cooked dinners are. They are very tasty, meat excellent quality etc. They are much better than any other brands I have tried so please keep up the good work”

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Posted 5 years ago

“Love my little bottle brush trees and light up candle, thank you m and s”

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Posted 5 years ago

“Wednesday December 4th I purchased a jacket for my daughter-in-law Lucy Bunce at your Eltham store. I was assisted by Rebecca, a very kind & helpful young woman, who found what I was looking for, a Per Una jacket. I couldn’t find it in the size needed & Rebecca found exactly what was needed for me. The jacket was out of stock online & in the M&S store in Cambridge. The receipt was sent with the jacket to my daughter-in-law. Our son was in London & we gave it to him to take to his wife Lucy. I have photos of part of the receipt which I had placed in the inside pocket of the jacket, but I don’t think the receipt ni is showing. I attach 4 photos of the jacket including one with a photo of the receipt. I must emphasise how VERY HELPFUL REBECCA WAS!”

Helpful Report

Posted 5 years ago

“Rebecca in the Eltham store was so very kind & helpful. My daughter-in-law has asked me to find a jacket, advertised online but out of stock online in her size & in M&S in Cambridge where she lives. APer Una jacket. I couldn’t find one. Rebecca found exactly what I was looking for, my daughter-in-law was happy to have the green or blue jacket but preferred the blue. So a big thanks you’ to Rebecca.”

Helpful Report

Posted 5 years ago

“I would like to thank Shannon on the till in the Mens department at your Hayle store for the excellent customer service she gave me today. I had a query about using a Sparks birthday voucher and she went out of her way to do all she could to help me. She was polite and courteous and a great asset to the Hayle store.”

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Posted 5 years ago

“Polite friendly knowledgable staff”

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Posted 5 years ago

“Had to return goods at St Albans city store. Maureen was professional and friendly, sorted it easily, very happy with service”

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Posted 5 years ago

“I would like to thank the staff at Kingswood Hull For their helpful warm and friendly service, they are honestly a credit to the company.”

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Posted 5 years ago

“Visited Great Malvern store on Sunday 24 /11/19 mid morning. The shop was very busy. I was trying to buy a coat, which wasn't available instore in my size. Jess, a young, friendly and extremely efficient assistant went that extra mile by locating the item in your Worcester store. My husband was able to collect it the next day without losing the benefit of 20% off on the sparks card. Thank you!”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,261 reviews