Marks And Spencer Reviews

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with, speedy delivery to New Zealand.”

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Posted 6 years ago

“Marks&Spencer has always new stock of clothes to display and the old ones go on sale which is very helpful for people with limited budget”

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Posted 6 years ago

“They have a sale and this year the cloths are up to date.”

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Posted 6 years ago

“Bad communication & misleading. Waited weeks for bedroom furniture to be delivered. Took a day off work. When the delivery men arrived, they told me they didn't have enough space to work in. One bedroom was completely empty with loads of space and only had my bed in there. They needed me to remove the bed completely to enable them to work because they needed 11ft x 7ft to work in! Who has that space available? M&S never warned me about that - in their T&Cs and in the emails I was receiving from them, they just said to give the driver 'enough space' to build the furniture. Apparently this happens all the time with M&S and their deliveries and customers are always left disappointed (according to driver who has worked with them for 4 years. I never got my furniture - the driver drove away and I have to wait another 2 weeks until they can come back again. I now have to empty all of the rooms that the furniture needs to go in. Thankfully I now have some notice, but it would have been nice if M&S did this in the first place to their customers!! Very disappointed.”

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Posted 6 years ago

“Always quality products , everyone loves M&S”

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Posted 6 years ago

“As I got few things half price to what they should be and my grandchildren will be over the moon this Christmas because I managed to get what they wanted so we're all happy”

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Posted 6 years ago

“to day we had just a small shopping of children's clothes but a gentleman Luke was serving on the chashier point he was a very wonderful and helping and make us really feel sooo happy with his manner and helping manner he gave gift voucher after sale receipt was given by asking the anothoer lady chashier and help usat Reading broad street Rg1 2BH. \I do wish every one;ikehim.”

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Posted 6 years ago

“DAVE AT NANCHESTER TRAFFORD CENTER MNS, what a genuine mice guy, and an asset to the business!”

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Posted 6 years ago

“Great product it’s class delivery”

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Posted 6 years ago

“Confirmation of stock levels in other branches and help ordering online where not in store.”

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Posted 6 years ago

“very friendly staff”

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Posted 6 years ago

“Great website, easy shopping, quick delivery. A complete no hassle shopping experience from my armchair. Thank you.”

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Posted 6 years ago

“I like the clothes and the food especially when they have special offers”

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Posted 6 years ago

“Super, friendly and approachable staff! Always go the extra mile in Bingley store!”

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Posted 6 years ago

“Very efficient customer services”

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Posted 6 years ago

“They served the best tea! The shop is clean and customer service is excellent. There is always someone on hand to help you.”

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Posted 6 years ago

“Delivered the item I ordered without postage or return costs as extra. Meant I could try more than one size of shoe on properly at home and check they really did fit my awkward feet!”

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Posted 6 years ago

“The staff are always pleasant & it's so easy to use their click & collect service.”

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Posted 6 years ago

“They responded well and offer a compensation for the changes in order”

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Posted 6 years ago

“Failed to deliver to store as indicated. Failed to inform me about failed delivery, unable to confirm when they might be delivered & a 30 minute call with the contact centre to arrange re-delivery to another store!”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews