Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be aware that the teal velvet sofa Is not just firm it is solid. I tried memory foam mattress topper and quilt underneath to sleep on but still too uncomfortable. Someone came to inspect with no joy. My own fault as daughter slept on it 8 weeks after purchase but I was hoping the toppers etc... would make it comfortable. No reviews anywhere. The link in the Email asking for a review from M&S was faulty. Have requested a link that works so fingers crossed I can let other customers know how uncomfortable this sofa bed is. Also, the first delivery date no one turned up after waiting in all day. Did arrive the second time though and a time slot was given which was pleasing. Very disappointed as I wouldn’t want to sell this to anyone as it’s so uncomfortable.”

Helpful Report

Posted 3 years ago

“Failed to cancel and order despite meeting the criteria. Trying to correct their error (duplicated order) has taken days of dealing with the most inept and incompetent 'customer service' I have EVER experienced. I used to be a firm supporter of M&S but sadly that came to an end today. Too many other retailers out there providing a better level of service to waste time here any longer. Sad day”

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Posted 3 years ago

“A brilliant customer assistant spoke to me and the Exmouth store and was friendly and helpful. Overall we were happy with the food shop after a busy holiday”

Helpful Report

Posted 3 years ago

“I took my 12 year old daughter to your Kingston branch for her first bra fitting so bearing in mind she was a very nervous and self conscious being her first time so it was a big day for her and me as a mum. We were greeted and dealt with by Dora she was amazing in every possible way made it very personal private gave my daughter space and privacy and gave her a choice which involved both of us A real asset to your company calm beautiful and wonderful customer service. My daughter is like a different girl and chose her own bras and more from other stores with complete confidence now she knows her exact size thank you so much Dora you were wonderful and we loved meeting you”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Only a coward would leave a comment like this, you should have the courage of your convictions and leave a name. The reviews left were truthful and honest and at least the person was brave enough to provide their name.”

Helpful Report

Posted 3 years ago

“Tried to buy some winter men's clothes today , lack of sizes , no staff to assist , eventually found three items I went to the till and two staff were busy social chatting , I waited for a few minutes and they both left the cash desk ignored me and disappeared. I was the only customer at the pay desk. I waited for a while then left my purchases on the counter and left the store. Awful rude staff and service in the Bexhill on Sea branch .”

Helpful Report

Posted 3 years ago

“Bought a blue Oscar sofa & chair arrived in May faded in places by August , complained, took to October to respond. The specialist came round said it looked 6 years old and they did nothing about it saying its UV damage. What sofa does not get some sun on it from time to time. M&S say its not their fault , so don't buy any dark blue fabric sofas from M&S unless you have either the intention to cover it up or throw away 2k. M&S for your reference in case you wish to rectify this 5918631J.”

Marks And Spencer 1 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

“Birminghan store very very & pompuse nade a inquiry to a assisant i am disabled and have difficulty communicating bra section SHOCKING ITS A DISGRACE 😡”

Helpful Report

Posted 3 years ago

“Please save yourself money and… Please save yourselves money and stress. Cheap quality and appalling customer service. Four chests of drawers, all damaged, staple holes completely covered the back of each one, an extra leg at back is a plain piece of wood! drawer knobs completely different to ones advertised, drawers aren’t aligned, and are unfinished, bubble paint marks, scratches. Delivery was fraught to say the least, disrespectful and most definitely not covid friendly. They dragged furniture across my floors, leaving polystyrene in every room, then told me to clean it up? I’m a disabled pensioner using a Zimmer frame. I actually sat and cried a number of times throughout weeks of trying to get things sorted. Spoke to someone called Tiz, who actually suggested the holes at back of drawers were staple marks, and that’s exactly what they are! Obviously an issue that doesn’t get sorted, as I replaced one chest for another colour, which arrived six weeks later, complete with staple holes!! she did give me a discount on all of the drawers, but the problems continued. Once you get a discount, they don’t want to communicate, making it difficult to email, leaving you on hold, going on holiday every other week etc. I think they fit them, so you won’t notice the damage, the drawers in my bedroom still has polystyrene and cardboard covering the strange extra leg at the back. It’s far to cumbersome to move, so I’ve left it in situ. I’m left with unfinished furniture and a scratch wooden floor. They sent paint pens without informing me of this plan, then emailed to say someone would come out and paint the plain piece of wood on another chest?? I’m sure the idea was for me to paint it myself, I flatly refused to allow them back in my home for safety reasons, and the blatant disregard they have for you and your home. I spent over £1000, didn’t check reviews, as most people say, I didn’t think I needed to as it was M&S, my own fault. Total waste of money, but the stress was, and still is despairing. We are not just customers, we are human beings. They should hang their heads in shame. I would like to add photos, but there doesn’t seem to be an option for it!”

Marks And Spencer 1 star review on 19th October 2021

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Posted 3 years ago

“Very good sercice”

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Posted 3 years ago

“This is Chandrakanth M K ordered a trouser from Mark's and Spencer order number 2001088213 order date 29/09/2021 and I received which was completely different from what I was ordered and made a return request and after one week I didn't get any response and my return request was expired and there is no option to request a return this is the shame on the Brand and it was completely flop Brand”

Helpful Report

Posted 3 years ago

“Rates are too high, quality is massive, best time to buy when there's offer or welcome vouchers, It's a house for branded stuff lovers, no compromise in quality,always refer everyone.”

Helpful Report

Posted 3 years ago

“Very disappointed with the customer service for not helping me obtain an item I wrongly returned to their store instead of Next . I have not been able to retrieve my item and the returns department at marks and Spencer have kept my item . I tried customer services and have wasted two days one day a week ago and again today for help in trying to get my item back so I can return it back to Next . Today after chasing and writing to the chairman to help me retrieve it I have been told it was scanned in going to the returns department on the 1st October but as it has been more than 9 days since been scanned in they cannot retrieve it . Why ? I was not contacted by the department at any point although customer services assured me last Tuesday it would be returned to me Somebody there who scanned and opened the bag knows where my Next item has gone and would like Marks and Spencer head office to intervene and question why the item was never returned brand new with tags from Next .”

Helpful Report

Posted 3 years ago

“WARNING - DO NOT BUY FROM M AND S ONLINE! YOU HAVE BEEN WARNED. READ ON IF YOU WANT. Ordered three item of clothing, 2 arrived 1 didn't. Went to contact M and S as their website does not have the links to help so I telephoned. As others have mentioned, the options provided do not match and quickly close the call down. After retrying different options I got through to a customer rep who said my missing item will arrive the next day - of course it didn't arrive and no notification from a courier nor M and S received. Telephoned the next day and managed to work through their very bad telephone service, spoke to a customer rep and was told my item will arrive in 24 hrs then the conversation was abruptly cut off. Also, the customer rep had difficulty understanding the order number read to to them. So, I decided to make a customer complaint, but no customer complaint option on the M and S website, and get this, I had to telephone, LOL, to get the customer complaint email address which by the way is almost as incomprehensible as their telephone service. WHAT HAVE YOU DONE M AND S????? You used to be much better than your competitors. Back to NEXT and Amazon.....Never will I use the online service at M and S again.”

Helpful Report

Posted 3 years ago

“MORAL OF THIS STORY -DOUBLE CHECK TRACKING INFORMATION OT ENSURE YOUR GIFTS HAVE BEEN DELIVERED I ordered a ‘letter box’ gift and paid for a nominated delivery date and received an email on October 10th from M and S to say it was on its way. The next day I was surprised to get no acknowledgement from the recipient, but after checking DHL Tracking , the fact was it had NOT been delivered. Additionally there was another note on the DHL tracking page advising ‘ We’re sorry but we do not appear to have received your consignment from the sender’ !! No advice to this effect from M and S who are very difficult to contact 40 MINUTES ON the PHONE TO M AND S the next day … who assumed the box had been delivered, but after checking tracking realised it hadn't been. They agreed to resend it ,then found the box is out of stock so resent a box of fruit instead – and said they would refund the nominated delivery charge , ( the only reasonable thing they could do, but no compensation, and not what i had wanted) TRULY DREADFUL SERVICE FROM MARKS AND SPENCERS. The information on the order history would lead anyone to believe it had been despatched, and delivered- which would have meant they had my money for nothing!! I also contacted DHL by email and the Milton Keynes depot replied very promptly ‘’please contact our customer service team on 02476937777 or 02476937770 so this can be queried with the collection depot’’. So I phoned them - they however cannot give any details due to data protection to anyone other than the recipient of the parcel – but basically it was never scanned and collected by them. Everything is automated, and if the goods are not scanned DHL do not have them, so the fault lies with Marks and Spencers.”

Helpful Report

Posted 3 years ago

“Purchased cashmere sweater again this year as have done annually for the past few years - shocking colours for cashmere, bright luminous green. Their pinks are the same lurid colour. What on earth has happened to the high quality M and S buyers? Luxury purchase and yet market stall quality.”

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Posted 3 years ago

“Charlie in customer care assisted me with my returns, needed print out label and I can honestly say...she deserves maximum stars for been so helpfull. Thank you sooo much Charlie”

Helpful Report

Posted 3 years ago

“Terrible service ! Ordered some flowers and a hamper of biscuits and tea for my 72 year old mother’s birthday , kept on getting emails the deliver is late , bare in mind I made the order two days ago so it will reach on time , I live abroad with my siblings , poor mum thought we have forgotten her birthday ! She got the biscuits late in the afternoon, the delivery guy just rang once and left them down stairs ( she lives on the fifth floor !) she waited for 20mins no one came up , till our neighbor picked it up and saw her name . The flowers were not their yet ! Called M&S they said if they’re not there by 7pm (my mum’s bedtime )we will investigate , they didn’t even give us a choice for a delivery time ! They were probably left somewhere too , so overall a terrible experience , I’ve always used interflora they’re reliable and professional, i thought it would be nice to get some of her favorite biscuits and tea , it would have been easier to send our neighbor or one of my friends to get some , M&S is 2 mins from Mum’s place ! I just feel bad for her :( alone on her birthday and hasn’t received anything from her children ! Thank you marks and Spences . I will make sure this is the last time I use your service , thank hod for Waitross which is also close to her .”

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Posted 3 years ago

“I have always bought clothing at M & S and this includes lambswool jumpers. Unfortunately my last lambswool jumper ended up with holes in the armpits after a short time and I decided not to buy another. My daughter however bought me another one in June for my birthday and I hardly wore it during the summer. By September the armpits have fallen apart again so I took it into the Oxford store. The manager there said without the receipt nothing can be done. I had already asked my daughter if she had it but she didn't and had paid cash at the time but you can see the jumper is as new. Don't waste your money on these poor quality jumpers. The quality is really poor now in M&S and I believe Primark are better. The M&S greetings cards are horrible, cheap Chinese cards bought in for 1p each the type you would find on a market stall. Where are all the quality Hallmark etc cards,”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews