Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother in law who is 84 years old with Dementia was somehow issued a credit note by M&S for £173. The family had no idea about this until we found it in a bag with Christmas cards we planned to help her write. My MIL can't remember either as her Dementia has deteriorated. The credit note was days out of date. I contacted M&S and was asked to write & enclose a photocopy of the credit note. Despite writing twice & explaining my Mother In Laws Dementia & the fact it was only days out of date, I got the same reply........ NO, CANNOT BE USED. Absolutely heartless. They would allow a loyal, elderly customer/pensioner with a severe illness loose all this money while they had already taken the goods back & probably resold them.”

Helpful Report

Posted 5 years ago

“Great products and superb customer service. high street and online gem”

Helpful Report

Posted 5 years ago

“First, my click and collect order did not show up. I was told it was there but it wasn't, then it was there again and wasn't and on it went! The event I wanted the clothing for came and went but they had my money of course. I complained and received a lengthy apology, blaming all sorts of things and offering me a refund (to late to buy something for my event) and a nice e gift card for my trouble. Guess what, despite 3 weeks and numerous reminders from me, I never received the e gift card. They are disorganised and deteriorating at a fast pace. My grievance has been passed from person to person in their executive office, which seems clueless.”

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Posted 5 years ago

“Absolutely appalling company to deal with, ordered a wardrobe, set of drawers and a set of side bed tables. Paid for in full and arranged a certain delivery day, 2 weeks gone date of delivery surprise surprise is postponed... Absolutely disgusting service & treatment with everyone I speak with. On your website you claim 1 week despach, when the customer pays you, you then move the goal post and say there is a delay. Bunch of liars . And you think by just saying Sorry you ll get away with it!!! I will never ever recommend or use this company again. Marks and Spencer your furniture department is rubbish!!!”

Helpful Report

Posted 5 years ago

“Hayle store Perfume department disappointing no prices staff standing around doing little. Ladies clothing department looks like a big jumble sale unappealing Cafe very good but more staff needed. Food department good but needs expanding over all a very big store with too much poor quality clothing and a very small home section”

Helpful Report

Posted 5 years ago

“M&S Middlesbrough branch left me disappointed with the member of staff at the till, I asked her what the procedure was with my Hillstreet carpark token and was met with a vacant response when I showed her my red plastic disc, I might as well have shown her a Bulgarian lev, she said she had no idea and made no effort to ask her colleages, not good, that's taught me a lesson, no more shopping in that store!”

Helpful Report

Posted 5 years ago

“Christmas order presentation was disgusting pre ordered food. Every item of food packaging was soaking wet luxury panna cota if you didn't hold the item at the base it would have fallen through. Tomato salad unavailable no apology certainly will not order Christmas by MS.”

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Posted 5 years ago

“Telephoning my local store or indeed any store is a nightmare! What on earth has happened if you eventually get put through to someone they can barely understand you and the woman I spoke refused to put me through! Absolutely disgraceful”

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Posted 5 years ago

“Stephen at Arniston Centre M&S what a diamond very helpful.”

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Posted 5 years ago

“I bought the roast potatoes for our Christmas lunch. They were awful. I will never buy again. Sainsbury's cook better and taste delicious compared to M&S”

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Posted 5 years ago

“The Turkey crown I bought for our Christmas lunch was the worst I have had. Dry and tasteless. Didn't realise it had stuffing when purchased.. but thought ok not a problem until I saw over a 3rd of the turkey was in fact stuffing!! There was not enough meat for my family. So disappointed.”

Helpful Report

Posted 5 years ago

“So disappointed with the Top Iced Madeira Cake this year. I particularly sought this out as it is a family favourite at Christmas. It was stodge with icing on top. How you could say it was Madeira Cake I have no idea and at £7 it was a complete let down. Is this a new improved recipe or just badly produced?”

Helpful Report

Posted 5 years ago

“Bought the chocolate pudding with salted caramel centre at cost of £10 - worse dessert I’ve ever served ! Firstly took 75 minutes in the oven , extremely dry, very very dark strong chocolate with hardly any salted caramel centre, I won’t purchase again and wouldn’t recommend .... sorry M&S I’m usually a great fan of your food but certainly not this item”

Helpful Report

Posted 5 years ago

“I ordered a 12-14 size Pembroke bronze free range turkey on 4th Nov for collection on 23rd December. I have ordered a turkey from M&S for 10 years. When I arrived at the selected time 10.15 am I was presented with a turkey for 6 much smaller than the one I ordered. I was so angry. The manager then offered me 2 turkeys to replace the larger one I ordered explaining that there had been mistakes in the ordering for larger turkeys. The thought of having to try and get two turkeys in the oven was really stressful. There was no prior warning. I was close to tears and the manager tried his best but the whole experience was just awful. A company like M&S should not make mistakes of this kind. Turkey is the main event and I didn't have the one I had carefully selected and ordered. Another turkey was found and I ended up with a Norfolk turkey which is a cheaper one but was for 8-10 people and the smaller Pembroke. I had paid £30 deposit and that paid for the small one and the manager offered the other one free. This is no way compensated for the stress and disappointment I felt. I have complained to customer services but have had very bland apologies for such a major error. I will NEVER order a turkey from M&S again and I am appalled at the response from customer services!”

Helpful Report

Posted 5 years ago

“The Xmas Turkey I pre-ordered was very disappointing, being extremely dry and tasteless.”

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Posted 5 years ago

“Collected my Christmas food on Christmas eve for a meal I was preparing today. All of the food had to be used before 26th so I'm unable to use any of it. Disappointed the shelf life was only 2 days and I wasted 130.00.”

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Posted 5 years ago

“picked up my pre ordered turkey on the 23/12/18, cooked it as per instructions, I have been cooking turkey for 50 years! This was the worst turkey ever, absolutely tasteless, and tough NEVER AGAIN .”

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Posted 5 years ago

“Went to pick up my christmas order only to find my large turkey had been replaced by 2 smaller ones, they actually acted as if they were doing me a favour because i was saving £4 eally disappointed, would have left whole order if i thought id get another one somewhere, not ecen a phone call to say it hadnt turned up.”

Helpful Report

Posted 5 years ago

“Tonbridge ,kent. I collected my large christmas food order yesterday. I was furious that the 2 turkeys i ordered were not included due to some mix up. Very angry and some what panicky i escalated to the section manager, yvonne and the store manager, gareth. They assured me that they would be able to rectify this by thd folloeing day. Well i am delighted to say they did! They contacted a larger local store with surplus stock and arranged that the 2 birds be collected and ready for me by 9.30am the following day. I appreciate things do go wrong. M&S being such a popular choice for so many shoppers what was great is that it was sorted promptly. Thanks all !”

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Posted 5 years ago

“I went into the Marble Arch store today to buy pjs that my niece really liked and wanted. All the other stores were sold out, so i called the customer service line where they said the marble arch store had 19 on the shop floor. I went there and found none. I spoke with Theresa Harley who was the most helpful person i have come across. She checked the system which showed 5, but none were on the floor. So she then went to check the stock room, where she found the PJs in the size I needed. She was a genuinely lovely woman who went out if her way to help me.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews