Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant website for gifts Order online, have it wrapped and then nominate delivery day (birthday). Excellent service.”

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Posted 7 years ago

“Brilliant website for gifts Order online, have it wrapped and then nominate delivery day (birthday). Excellent service.”

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Posted 7 years ago

“Great products. slightly slower than usual delivery times during busy sale period. Great option to collect free from stores.”

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Posted 7 years ago

“Shopping online during the sale was the most frustrating experience. Several times at checkout after entering credit card details, items were 'unavailable'. Totally unacceptable was to pay for an item that a WEEK later on day of collection I was advised was 'no longer available'. For a company the size of M and S the stock control should be much better than this. Won't be wasting my time in future.”

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Posted 7 years ago

“I have had several orders lately all for myself. The articles I bought were of good quality. This is good for me as I live over 100miles from the nearest store ,and I need to know I will get good service. Thank You”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“very happy today.served by a very nice and perlite lady”

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Posted 7 years ago

“Marks have improved over the years... the men's clothes are better designed always wash well and maintain their shape. The food dept just gets better and better and now the do home furnishings which I love. Good value for money!”

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Posted 7 years ago

“Good changing space”

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Posted 7 years ago

“Customer service was excellent and staff in the restaurant were very helpful to me and my toddler!”

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Posted 7 years ago

“Good quality items. Sizing a bit inconsistent though. Bought two size 10 cardigans in the same style and one was two inches longer than the other!!!”

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Posted 7 years ago

“Very Good value for money Clothing,especially now!”

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Posted 7 years ago

“items perfect once again.”

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Posted 7 years ago

“I ordered a cake for my son's birthday - such an easy process to order on line and pick up in store. Lovely tasty cake, it looked fantastic and it was great value.”

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Posted 7 years ago

“50% sale , but no product was available. Next day on 29% sale - All the same product was available”

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Posted 7 years ago

“Staff are always helpful, great customer service. You can tell a lot of training has gone into how to deal with the public”

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Posted 7 years ago

“Had the products I wanted in stock. I was able to collect from my local store for free.”

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Posted 7 years ago

“Fantastic schoolwear. Look out for special deals to save pounds.Good value clothing which lasts. Easy online ordering for free collection in store with easy returns.”

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Posted 7 years ago

“delivery was on time, excellent fit and value for money”

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Posted 7 years ago

“Ordered on line quick delivery. Good quality”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews