Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,260 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took my 12 year old daughter to your Kingston branch for her first bra fitting so bearing in mind she was a very nervous and self conscious being her first time so it was a big day for her and me as a mum. We were greeted and dealt with by Dora she was amazing in every possible way made it very personal private gave my daughter space and privacy and gave her a choice which involved both of us A real asset to your company calm beautiful and wonderful customer service. My daughter is like a different girl and chose her own bras and more from other stores with complete confidence now she knows her exact size thank you so much Dora you were wonderful and we loved meeting you”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Only a coward would leave a comment like this, you should have the courage of your convictions and leave a name. The reviews left were truthful and honest and at least the person was brave enough to provide their name.”

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Posted 3 years ago

“Very good sercice”

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Posted 3 years ago

“Rates are too high, quality is massive, best time to buy when there's offer or welcome vouchers, It's a house for branded stuff lovers, no compromise in quality,always refer everyone.”

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Posted 3 years ago

“Charlie in customer care assisted me with my returns, needed print out label and I can honestly say...she deserves maximum stars for been so helpfull. Thank you sooo much Charlie”

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Posted 3 years ago

“I am very happy to shop with m&s … I had a very good experience with store & especially Liyakath the sales person was too good … He suggested me to pic good one .. thanks”

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Posted 3 years ago

“I live in Canada and I ordered a blouse and a long-sleeve T-shirt last week. They were at my door this morning. Not bad considering I ordered something from Canada at the same time and it's expected arrival is tomorrow. We have a lot of land to cover for deliveries but no oceans to cross:) I was able to track every move my purchase was making. It was accurate and speedy. I also appreciate that the price you see is the price you pay. The prices were in Canadian dollars and I had access to free shipping. There was no surprise customs payments either. I don't shop at several American stores because of all the extra costs. I like the transparency of shopping at M&S. Finally, the T-shirt is cuter in real life and the blouse is beautiful and fits perfectly (I was a little nervous about getting the size conversion right but the website is helpful). I will be happy to wear them both. Overall, I was delighted by my experience and will be shopping there again. Laura”

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Posted 3 years ago

“Purchasing shirt I noticed had a stain. Woman called Vicky on till offered to find me a replacement which unfortunately had identical stain. She then ordered for delivery to a local store. All done on a busy Saturday. Excellent customer care”

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Posted 3 years ago

“Needed a suit for black tie wedding whilst visiting from Canada and not taking it home. Marvellous expertise from Dawn 15581036 3120. Tremendous patience, exactness, attention to detail to fill all my needs.”

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Posted 3 years ago

“M&S Beef Wellington. Outstanding quality and taste. So very pleased I bought this product.”

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Posted 3 years ago

“A lovely lady called Sam O , helped me choose some gift flowers,in Plymouth, couldn’t of asked for better service, x”

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Posted 3 years ago

“Lizzie at Brentwood branch was so helpful and a credit to your store. She could not have done been more accommodating.”

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Posted 3 years ago

“Visited the Redhill Surrey branch of Marks and Spencer to get some trousers and a shirt for my 14 year old son for a wedding. He was measured and fitted for both by a lovely man called Ian who listened to what we wanted and advised and guided us in the right direction. The shirt and trousers had to be ordered in and came within 2 days. We went back today to collect the trousers,shirt and have a final fitting by Ian as he wanted to make sure that the trousers fitted correctly, which they did. The service he provided was exceptional and I will highly recommend Ian to anyone that needs to get a suit fitted. One very happy customer.”

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Posted 3 years ago

“My elderly mother visited the Broadway store, Bradford today to have a bra fitting, she was served by Diane who not only measured her but also assisted her with some other items. I don’t normally write a review but the care and compassion Diane has shown is greatly appreciated. Thank you M&S in your customer service 10/10”

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Posted 3 years ago

“24.7.21 visited m&s food in princess Alice retail park. Was served by Neil. What a great guy, funny, put a smile on my face great sense of humour. :)”

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Posted 3 years ago

“15/7/2021 appointment for bra fitting service,Perry Barr the young lady Yvette,was so kind and helpful and put me at ease all through the fitting that I shall certainly use this service again .”

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Posted 3 years ago

“I came into the Bristol Cribbs Causeway store last Thursday and one of your employees Grace couldn’t have been more helpful! Nothing was too much trouble , she is a true asset to the store!”

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Posted 3 years ago

“I love Marks and Spencers and always find the staff brilliant especially Lisa at Fishergate Preston she's brilliant I lost something in store and she took time to help fab”

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Posted 3 years ago

“Today we ate M and s chicken and leek gastro pie along with side of peas and greens part of a meal deal. First the reheat all products delivered Now the eat Pie pastry golden and crisp Filling restaurant quality flavour ten out of ten Looks on plate restaurant quality Sides Reheat great flavour amazing and still al dente All together I was very surprised m and s food development team delivered Great job”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,260 reviews