Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,255 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to the new-style repackaged Coronation Chicken - not a patch on the original. Afraid I will not be buying it again in the future as it was very bland and hardly a raisin to be found.”

Helpful Report

Posted 5 hours ago

“I don't know what is happening with M&S café at the moment? The food is really substandard and staff just don't care. The worst of the stores in our opinion would be Warrington, our breakfast came cold, we complained and 30 minutes later our replacement breakfast came and that was cold. We told this to the manager, she just seemed to accept it and gave us our money back??? We have had similar bad experiences at the Preston branch, so it doesn't look like we will be using M&S for eating in anymore but I really don't think they could care less”

Helpful Report

Posted 14 hours ago

“Ordered 2 clothing items online using my m and s account. Full payment taken. Delivered to an old address I've not lived at for nearly 4 years. Defaulted, apparently. Customer service trying to blame me. I've ordered and had delivered many items over the past few years. Not my error. They refuse to refund me. They were rude, arrogant and treated me with no respect on the phone, twice. I've lost over £100. Disgraceful.”

Helpful Report

Posted 2 weeks ago

“Ham hocks. Apple sauce. Tasted horrible (funny,) Had to throw out. Wasted meal”

Helpful Report

Posted 3 weeks ago

“Absolute pigs as a company. Filthy, arrogant and living in the 1960's.”

Helpful Report

Posted 3 weeks ago

“During the past couple of years particularly this year, telephone Customer Service is lacking knowledge of products and their availability (for example at a particular store). And also, it seems they don’t know how to deal with queries with courtesy, accuracy and professionalism. I wanted to know if M&S have a particular organic green leaves available at one of their stores. Contacted M&S Customer Service for information, I couldn’t follow what the Customer Service rep. was saying, after a lot of toing and froing and insisting that I talk to a supervisor/manager, which initially was refused, insisted again and again. I was put on hold for a while and put through to a woman who was not interested to know what I was enquiring about, talking over me all the time and then accusing me of being abrupt and shouting, (worse than that). I didn’t get a chance to express my concern and she rudely ended the call. I was shocked that if she was a supervisor/manger not to be interested about my issue. I very much doubt that if she was of management level. “Very rude member of staff”. Very disappointing. Is this the way that customers are treated these days?”

Helpful Report

Posted 4 weeks ago

“Visited M/S Bristol Causeway store won’t be returning after they refused to take cash in there coffee shop definitely not supporting adults with disabilities who haven’t got access to credit cards they should be ashamed”

Helpful Report

Posted 4 weeks ago

“After checking stock for the local store at Newport Retail Park, we decided to go and buy ‘Poshdogs’ which were advertised at 3 packs for £12. We picked up 6 packets and proceeded to the till where we found no offer was available. When we finally saw the manager “Gareth” and showed him the offer he pointedly refused to honour it, just repeating that it didnt apply to this brach even though it was displayed on the site for that store. Very poor service, if its a mistake then the manager should honour the price shown. If its not a mistake then its false advertising.”

Helpful Report

Posted 1 month ago

“I visited a M & S store for a birthday celebration food. I wanted to cook beef steak but I was very disappointed with the lack of choice available. Instead I purchased a Collection Butterflied Leg of Lamb and cheddar cheese mashed potatoes. After preparing both I found the lamb to be full of gristle and almost inedible. The mashed potatoes were not much better, there was no hint of cheddar cheese and the consistency was like that of chewing plasticine.”

Helpful Report

Posted 1 month ago

“Online returns hopeless .have to write down customer number from e mail as won’t cut and paste ,only to be told that it won’t recognize my number!nearest clothes store since the closing of ours is 39 miles away so will have to donate to charity .wint be shopping there again”

Helpful Report

Posted 1 month ago

“Just had the worst all day breakfast ever in marks and Spencer Gemini centre Warrington ,uncooked tomatoes, overcooked poached eggs, tasteless bacon, will never eat here again, brought family from Canada and was very upset”

Helpful Report

Posted 1 month ago

“I like M&S and I am a good customer, therefore, especially after my recent experience in the East Dulwich store (Lordship Lane) , I need to tell you something about the bakery department. The bread is wrongly displayed as it is set too low and with no protection at all. When people approach the department the bread is often touched by people's coats or bags.. it is not protected by the customers hair, sneeze, or cough. All the bakery products are left for hours in these conditions. Furthermore, two days ago I saw an employee lining up all the muffins on the shelf with bare hands, no gloves, no tools!”

Helpful Report

Posted 1 month ago

“Flowers delivered were of poor quality withered and appeared to be days old”

Marks And Spencer 1 star review on 18th February 2025

Helpful Report

Posted 1 month ago

“We bought a beef lasagne today with a date of 20/02 - so a good date and it should have been tasty but it was absolutely tasteless .We won't buy it again .”

Helpful Report

Posted 2 months ago

“I bought curries for dinner as I really wanted an evening off from cooking. Firstly, the choice was extremely limited in the Omagh store. This is often the case. It is chicken, chicken, chicken and more chicken.... I don t like chicken and usually take a prawn option. There were none and I had to take vegetable korma. I have to say that it was barely edible: greasy, vaguely sweet gloopy icky sauce with tiny mushy vegetables. Unbelievably disappointing. Never again.”

Helpful Report

Posted 2 months ago

“My mum and I experienced the worst customer service in Branch today, both members of staff were incredibly rude and unhelpful. They were really impatient with my elderly mum, terribly disappointed in Marks! We won’t be returning to this branch anytime soon sadly.”

Helpful Report

Posted 2 months ago

“I have returned two parcels via a Machine instore. There is no paper receipt, i was not notified they had received the parcel. ( When you return to a machine in NEXT you get immediate notification via text) . I called customer services who are not able to verify that the parcel is enroute to the warehouse for a refund to be given. Its a 14 day wait. However i did return another parcel on 28/12/24 and my refund was given on 04/01/25 so the 14 day rule did not apply then. Customer services are un-helpful and will not help me any further until after 14 days. I mean honestly what is going on. This morning i have emailed the CEO of M&S, I suggest he calls customer services to see the i dont care less response! It seems such an easy thing to do, pick your items/pay/collect? Prior to the machine doing your returns, when a human being took your returns this never happened.”

Helpful Report

Posted 2 months ago

“Dealing with fraudulent online trades was a headache. They were glad to have me, but they closed my account when I generated a healthy profit. I was fortunate to find "Reaintell" because I had already investigated them and found that their business tactics were questionable and fraudulent. Their very experienced team helped me obtain all of the money back that I had been defrauded of. They were there for me the entire time and were a huge assistance. I can tell you with complete confidence that "Reaintell" is your greatest bet if money has been lost or stolen.”

Helpful Report

Posted 2 months ago

“Given a dressing gown by my elderly mother for Christmas, not to my taste , much too warm and heavy but she had removed the barcode with the price, was curtly told by the chap at the till point that there was nothing he could do , not even exchange at the current sale price , now I am very familiar with individual POS barcodes I work with them so I get it to a certain extent but to not even be offered a goodwill exchange was very upsetting and I was left to feel that the chap felt I had something I hadn’t paid for . I do not want to upset my mother by asking for the receipt I just wanted to swap for a more suitable dressing gown , very upset , very poor customer service hedge end marks and Spencer’s”

Helpful Report

Posted 3 months ago

“I saw a lovely dressing gown in my local store but needed a medium which was not in stock . The Assistant offered to order it for me ,which she did, delivery was to store in three days time. The following day I receive an email saying the order has been cancelled due to item being out of stock. No problem I thought (forgetting I'd paid cash) I'll have a look at alternatives. The next day I spot the very same dressing gown, same size and colour in stock. I rang Customer services but received no kind of apology or explanation, and was asked if I wanted to re-order, which I did, but had to pay again. The item arrived in store and I'm very pleased with it but despite ringing twice I still have not received the promised cheque in the post reimbursing the first one that was cancelled. Seventeen days have passed now and I'm going to have to phone again but am not looking forward to the 'couldn't care less, arrogant attitudes' of Customer Services. I can't find an email address for correspondence and 'online chat' isn't working. I so rarely use cash I am annoyed with myself for paying this way but who could believe it could cause such problems. I know its Xmas and things get delayed but soon the whole Country will be shutting down and I'm still £35 down.”

Helpful Report

Posted 3 months ago

Marks And Spencer is rated 2.8 based on 2,255 reviews