Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.51

4.5 Rating 1,127 Reviews

88 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 17th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Good text and email comms day before delivery with accurate time slot. Thanks.”

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Posted 8 years ago

“I ordered a new cooker on the Monday and my order was booked for the Thursday. I received confirmation emails advising me that final delivery slots would be sorted on the Wednesday night. They were. Delivery drivers called about 25 minutes to tell me they were on the way. They were able to find us in our rurual area which not everybody can do so I was very pleased when I didn't have to keep a look out for the vehicle. They were very polite and helpful putting the appliance exactly where I needed it to be. The small space was not a problem for them. I have used this company before for other electrical items and would thoroughly recommend them”

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Posted 8 years ago

“Mark's Electrical give excellent customer service. My new washing machine was ordered and delivered next day - all in less than 20 hours! In future I shall certainly be using and recommending Mark's Electrical as the Number 1 go-to electrical supplier!”

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Posted 8 years ago

“I didn't pay for any extras, only to remove my existing washing machine. Price was the same as most online retailers but next day delivery beat everyone else. Would gladly purchase again. Arrived on time too”

Helpful Report

Posted 8 years ago

“AVOID DOING ANY BUSINESS WITH THIS COMPANY!!!! We purchased a Belling Range cooker costing £949.00 from these people, when it arrived it was not the Cooker we had ordered. It did not match the photo on the web site, We found out from belling that this model was an older version not the new one advertised. We contacted Marks Electrical and spoke to a lady at customer services who, when we told her of the problem instantly had a huge chip on her shoulder when we asked for a refund. The customer service of this lady was appalling, there was no need for the attitude we received from her. They arranged collection for 2 days later and told us we could only receive a refund 2-3 working days after they received the cooker in good order. We took many photos of the cooker and when the guys came to collect we made them sign the receipt of collection to say it left us in good order which they were very reluctant to do. 3 days passed and still no refund, so we phone again. This time we speak to another lady, who informs us that it was not 2-3 working day for a refund it was 3-5 working days! So again we wait. When I call on the 5th day I am told at 1pm that the day is far from over and that I am assured by her my refund is on its way. We are now on day 6. I ring in the morning and speak to the ever so lovely first lady again. Who says my refund should be with me by now!!!??? She tells me she will find out what has happened and call me straight back (surprise surprise, she doesn't). So I phone again, the person I dealt with again tries to tell me Paypal is down and she can see they have tried to refund me but couldn't. So while on phone I check Paypal, all working fine now I inform her. Apparently she can't refund me as she is not authorised. so I ask to speak to someone who is, shockingly they are all in meeting for the rest of the day!! As we are heading into Easter Weekend my apparent refund is now due Tuesday of next week, another 5 days away!!! I have had to open a dispute with Paypal in order to recover my money I have an extremely large family (me my husband and 6 daughters) and no cooker for what it looks to be for the foreseeable future!! THEIR CUSTOMER SERVICE IS NONE EXISTENT, AVOID THEM LIKE THE PLAGUE!!!!”

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Posted 8 years ago

“Received fridge freezer promptly. Received 30 minute delivery warning which was great. Daniel and Jason were efficient and courteous. Product looks good although not switched on yet very pleased so far.”

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Posted 8 years ago

“I was really Impressed by the swift service, comprehensive instructions with regard to delivery, reasonable price and very courteous and helpful delivery man.”

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Posted 8 years ago

“Great service from Marks Electrical. Sorted out an issue I had with a product. Will use again. The delivery guy, Curtis Morris, was really helpful and friendly. Thanks.”

Helpful Report

Posted 8 years ago

“AVOID DOING ANY BUSINESS WITH THIS COMPANY!!!! We purchaced a Belling Range cooker costing £949.00 from these people, when it arrived it was not the Cooker we had ordered. It did not match the photo on the website, We found out from belling that this model was an older version not the new one advertised. We contacted Marks Electrical and spoke to Lara at customer services who, when we told her of the problem instantly had a huge chip on her shoulder when we asked for a refund. The customer service of this lady was apaulling, there was no need for the attitude we received from her. They arranded collection for 2 days later and told us we could only receive a refund 2-3 working days after they received the cooker in good order. We took many photos of the cooker and when the guys came to collect we made them sign the reciept of collection to say it left us in good order which they were very reluctant to do. 3 days passed and still no refund, so we phone again. This time we speak to Charlotte, who informs us that it was not 2-3 working dasy for a refund it was 3-5 working days! So again we wait. When i call on the 5th day i am told at 1pm that the day is far from over and that i am assured by charlotte my refund is on its way. We are now on day 6. I ring in the morning and speak to the ever so lovely Lara again. Who says my refund should be with me by now!!!??? She tells me she will find out what has happened and call me straight back (suprise suprise, she doesn't). So i phone again, Charlotte again tries to tell me paypal is down and she can see they have tried to refund me but couldnt. So while on phone I check Paypal, all working fine now i inform her. Apparently she can't refund me as she is not autherised. so i ask to speak to someone who is, shockingly they are all in meeting for the rest of the day!! As we are heading into Easter Weekend my aparent refund is now due Tuesday of next week, another 5 days away!!! I have had to open a dispute with paypal in order to recover my money I have an extreamly large family (me my husband and 6 daughters) and no cooker for what it looks to be for the forseeable future!! THESE PEOPLE ARE CON ARTISTS, THEIR CUSTOMER SERVICE IS NONE EXSISTENT, AVOID THEM LIKE THE PLAGUE!!!!”

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Posted 8 years ago

“Excellent & friendly service. Fast & efficient. Delivered my product within 36 hours of ordering and delivered well within the two hour allocated timeslot. Much better that the bigger companies. I will be recommending the company to family and friends and I will be using their services the next time I need a new product. 10/10”

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Posted 8 years ago

“Excellent service and delivered when they say! No waiting in all day! Very pleased with our new washing machine.”

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Posted 8 years ago

“spot-on service,the two chaps that came were great, can't fault the service. A++++++++++++++++++.”

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Posted 8 years ago

“I ordered my new Beko fridge freezer late on Friday night and it arrived before 4pm the following day. Lee Barratt the person who delivered the fridge freezer was very friendly, helpful and made the whole experience as painless as possible. Thank you Lee.”

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Posted 8 years ago

“Great service from start to finish, delivery made at 06:40 before work from a pleasant driver who endured the snow but still arrived chirpy with a smile, I think his name was Glen so big thumbs up to him”

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Posted 8 years ago

“excellent polite ,professional service by delivery team and sales.”

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Posted 8 years ago

“Prompt service delivery driver excellent”

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Posted 8 years ago

“Excellent service. Good price. Will definitely be using this company again.”

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Posted 8 years ago

“Great service, helpful and speedy staff. Daniel and Jason pre-called that they would arrived before the timeslot, so freed up our day. Just what you would expect from a reputable company. Great work, would definitely use you again, and refer you.”

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Posted 8 years ago

“Future customers to aware that you cannot chose the time and date of your delivery! I've never heard of such a thing! At a time when so many companies offer collection points in recognition that people do work, this company seems only to be set up for people who can be at home with one day's notice!”

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Posted 8 years ago

“The purchase, and delivery went like clockwork, friendly and efficient. Thank you.”

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Posted 8 years ago

Marks Electrical is rated 4.5 based on 1,127 reviews