Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.51

4.5 Rating 1,127 Reviews

88 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 17th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Didn't have to wait long for delivery Excellent service with the delivery drivers Well manner Will use this company again in future”

Helpful Report

Posted 4 years ago

“Order Samsung fridge freezer waited 1 month for delivery which was not a problem. However, They advertised free delivery but as the appliance was 2 metre tall, shingle drive with 5 steps into house charged extra for a 2 man delivery of £29.88 having spent £999. Only ordered from Marks because John Lewis was out of stock. Marks will not get future orders from me.”

Helpful Report

Posted 4 years ago

“Brilliant they did everything they said they would and answered queries on the phone very quickly delivered on a time slot and were on time with very helpful deliver man I can highly recommend them”

Helpful Report

Posted 4 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell. On Tuesday June 30 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it, and continue to sell these warranties.”

Helpful Report

Posted 4 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell today. On Tuesday June 30 2020 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. On Mondays, I've never been able to get through. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge now worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it either, and continue to sell these warranties. So, now you know what to expect.”

Helpful Report

Posted 4 years ago

“Hassle free purchase in difficult times. Cristian very helpful. Shaun and Gavin probably the best!”

Helpful Report

Posted 4 years ago

“Excellent sales and installation of our Zanussi washing machine.”

Helpful Report

Posted 4 years ago

“I purchased an Oven Hood Extractor from them on the 31st of December. I put the box in the kitchen and then waited for my electrician to be available to install. He unfortunately had to delay until the 31st of January. He opens the box and one corner is massively dented. I ring up Marks and the customer service team want absolutely nothing to do with me, saying I should have informed them straight away of the damage, which I would have was I to have noticed it. But I'm not in the habit of taking massive extractor hoods out of their boxes and checking it all over prior to the electrician installing (maybe I will going forward). After many emails back and forth and multiple phone calls I was fobbed off and given a number to ring at AEG (the wrong number) and have found out that I will have to pay £200 to get it repaired out of pocket. Bare in mind this is an item I purchased 1 month ago for £400 and hadn't touched other than the electrician taking it out of the box and finding the damage. How this company won a customer service award is beyond me and I really recommend people purchase their electrical goods from other retailers because if you have an issue and its not within their set of guidelines you may as well be talking to a brick wall. Its an expensive lesson to learn.”

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Posted 4 years ago

“Just love this place”

Helpful Report

Posted 4 years ago

“I have experienced the worst customer service from Mark Electricals.bought a cooker from them and purchased a 5 year parts and labour with it. Rang them to supply the spare cooker part.rang every week for 8 weeks even spoke to Charlotte to resolve this.Even e-mailed them without a response.they never phone you back when the manager says they will.The only way to send your complaint higher is by sending an e-mail directly to the customer service themselves which they never respond.You cannot even escalate this further to the head office as it's the same address. Rang every week and was told they are looking into this.after chasing them for 8 weeks was told that I had to pay for the parts even though I paid for the 5 years parts and labour.Really disappointed in the service,will never buy from them again.”

Helpful Report

Posted 4 years ago

“Ordered a item on line failed delivery by dpd .long story shot promises of refund never happened and parcel under investigation excuses every time we will get back to you sir never happened.parcel under investigation for six weeks murder investigation are solved quicker.keep it marks electrical”

Helpful Report

Posted 4 years ago

“DO NOT EVER USE THIS COMPANY - Customer Services are beyond exasperating and we have been left with a broken freezer for which we are legally entitled to a replacement but has not materialised. I have had to contact trading standards to try and get a resolution!!’”

Helpful Report

Posted 5 years ago

“Really cool easy company to deal with, we have had an issue with delivery, but it was sorted without any problem. We have bought 3 appliances on two different occasions, the fridge freezer I didn’t like got changed no questions asked. Staff was so helpful. Also last washer dryer we bought, decided to install it ourselves, got a bit confused with the bottom part, but gave them a call and got it sorted. I am genuinely impressed and really happy with the actual company and customer service. One issue we’ve encountered was their delivery driver. Very bizarre situation, their driver called us, informed that he will be 5minutes, but never turned up. I do think it was a one off and only it was just his “uniqueness “. The company made a delivery the next working day at 6:50 am. Gosh, I only wish they where in charge of Enstroga energy company.”

Helpful Report

Posted 5 years ago

“Terrible service and they don’t publish bad reviews you leave on their own website, only the good ones. I ordered a tumble dryer which was due to be delivered last Sunday. It wasn’t delivered so we called them to rearrange delivery to the following Tuesday...it wasn’t delivered, so we called them to arrange delivery to the following Friday...it wasn’t delivered! I asked for a refund on...when I called a few days later to check where my refund is they had no record of me asking for a refund. Today they have told me the refund will be processed, I asked for confirmation by email but haven’t had it....so still waiting on my £450 refund. Absolutely shocking service, DO NOT BUY FROM THEM”

Helpful Report

Posted 5 years ago

“Horrific customer server. - Avoid, just buy elsewhere. Returns are a joke. Customer service never respond, Currently taking action to get my money back. Look at the other reviews almost all the reviews that involve customer service and returns are 1 star. They shipped me something broken, still trying to get my money back. Broken promises of calls back. No action. unbelievably bad.”

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Posted 5 years ago

“Always fast delivery from Marks.”

Marks Electrical 5 star review on 29th November 2019

Helpful Report

Posted 5 years ago

“Visited the new store to purchase 2 TVs, one for my elderly mother and one for myself, new store big and well presented But nothing is priced!!!! Customer has to down load an app on their own phone and scan every tv to find the ones in the price bracket!!!! Then you forget which price is which!!! Mad, ridiculous , and definitely not suitable for the elderly. I then ask the sales men Sam to write the sizes of screen and price down for us to take away and decided, his reply was “ that’s a waste of paper” he did however print the info off and we left, sorry this is not how we like to choose a new item , will not return, purchased from John Lewis where we had prices and excellent service, please bring back price labels!!”

Helpful Report

Posted 5 years ago

“was genuinely shocked with how bad this company is. Good prices... service absolutely abominable. And done right ride and unhelpful. Avoid avoid avoid!!!! I spent £2300 on a washing machine and an American Fridge Freezer The delivery drivers turned up took one look at my new house and said I can’t deliver this up those steps. I said “Sorry I’ve paid for a two man delivery.” Their answer we can only go up four steps... you’ve got 13. I said you are joking. He said not worth my job. I said I will help you there’s then three of us. He said if you slip you’ll sue me. I immediately rang Marks to be told they could take it back. But they would charge me £49.99 to take it back as I hadn’t read the small print !!!! What an absolute joke. I pointed out I hadn’t read the small print because I bought these items over the phone. At approx 5pm the night before delivery... The salesman on the phone told me nothing about this. Just asked how many steps I had. I told him. The drivers said the salesman just wants his commission and it happens all the time. The delivery was at the drivers discretion and they said no. They were adamant I had to pay them to take back their mistake. I was left with my Fridge Freezer on the side of the road out of its packaging in the pouring rain blocking the path next to a school whilst i waited for a work colleague to turn up whilst we lifted it up my front garden steps and in the door in one and a half minutes(we timed it) I am genuinely still shocked by this absolutely ridiculous situation that played out.”

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Posted 5 years ago

“Absolute brilliant service from ordering to delivery, when ordering over the phone the operator was polite and answered a few questions I had regarding delivery, I was messaged the night before and given a two hour delivery slot, the two men who delivered our fridge rang when they were 30 mins away, I would highly recommend Marks Electrical also Shaun K and Gavin D for a fast delivery and professional service.. Thank You”

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Posted 5 years ago

“Daisy, whom we saw this morning was helpful, pleasant and we can rate her highly. A credit to the company. Margaret and Les Genway.”

Helpful Report

Posted 5 years ago

Marks Electrical is rated 4.5 based on 1,127 reviews