“What a p¥#s poor custoner service, my wife locked herself out of account accidently and spent over an hour on the phone trying to resolve the login issue but they couldn't help her, total failure. Account closure pending.”
“Tried for years to set up simply paying elderly mothers m&s monthly bills online, finally managed to set it out after sending several letters, using online chat, ringing several times. Now it won’t work again as the app uses 3D secure processing and won’t let me pay the monthly credit card bill for her with her debit card.”
“Very poor app. Unable to access my account on line. Now to add insult to injury I have received an email advising my credit card payment has not been made , well it won’t have been it isn’t due until the 23/2 today is 12/2 . So insulted as I make my payments in FULL each month and on time. Guess it’s time to say Goodbye. Unable to contact them to discuss.”
“What a useless banking app. Initially I had a hard time getting it onto my phone, but finally succeeded. I want to look up my bills on my pc, so I try to log in but then I need a pin. So I dig out my mobile and request a pine. The M&S banking app is so pathetic that it takes at least 15 minutes to get a pin. A customer service rep told me weeks ago that I could have a device for my home so that I would not have to use my mobile. Needless to say nothing has come for me so I can bypass the pin. Today I have been sitting here for almost 20 minutes waiting. Sad.”
“I am so pleased that I read there reviews, I was thinking I must be doing something wrong.Got my card 6 weeks ago, and have been trying since then to view my statement. I cannot adequately find the words to describe how truly awful this site is, totally over the top levels of security, when you have finally successfully got through all the layers, you then find you need a pass to do anything. Tried to obtain a pass, all I get is "you need to download the app", which I have already done on my laptop and phone, now spent an hour going round in circles. The final frustration is that in the end I applied for a physical pass, which could take up to 7 days, really, in 2022! Is there any one at M&S who reads these dreadful reviews, or more importantly if they do, do they give a damn”
“Totally impossible app to use. I have spent hours and hour trying to sort this. Keep generating a code but cannot get into my bank because there is nowhere to pit the code in. There is no information to tell you what to do. When I finally get through to a call centr in India I get a very rude bad tempered man who tells be it is my stupidity that I cannot use the App. I have used Internet banking for years. Never had this problem. I am going to cancel my contract as this is NOT INTERNET banking. My advice. Don't use M&S banking if you want a life.”
“I can't get into my account even though I've asked for a biometric set up. When it asks me to generate a new code there is nowhere to enter the new number and the old code stops working. The only way I can get it work is to delete the app and reinstall it -then it works once and then starts with all the problems again. Very frustrating.”
“Tried to get my account reset after being locked out. Gave all my correct security answers but was told I had failed the security test. The call was terminated by the customer service. I still cannot get access to my account zI have therefore ceased using the credit card and now changed banks.”
“Have tried and failed several times to download the banking app. I now don't seem to be able to shop online as I am being told to log onto my banking app for security before payment will go through. Plenty other credit cards around. I'll be getting a different one.”
“Credit card cloned six weeks ago. New card received told I could use same pin, no I couldn’t. Call yesterday card been hacked again. Why oh why do they use Indian call centres when you can’t understand a word that is being said.
Tried to pay off balance online , not possible.
They can ring me if they want their cash.
Refused their new credit card. Rotten service,”
“I have gone round in circles trying to navigate the online banking app. After pressing button after button I finally got through to a helpful operative. After an hour of trying to sort it out, I gave up. I don't have this problem with any other online account and I'm quite computer literate. Your software writers should be given notice. All I wanted to do was transfer a large balance to my M&S account as per the letter M&S sent.”
“Even though we sent POA because my nan was in the late stages of vascular dementia and in a care home.
We still received letters demanding monthly account fee.
Dispite MANY phone calls as well theyr were asking to speak to my nan.
What did you not get M&S ?????
Even now they are still sending letters demanding payment.
My nan is dead now
Do you want me to dig her up????
SHAME ON YOU!!!!!”
“Unable to access online credit card account. Security is so good that to circumnavigate telephone system requires lightning reactions, speed typing, and patience of a saint. Two telephone operatives promised that my account had been reset and all would be ok….it was not. Third try and an ill mannered, ill trained operative disconnected the phone link. Three weeks frustration and still no access.”
“I wish there is a zero star. I can’t even complete a loan application as the drop down menu does not work. It freezes at title and other information requested. Very frustrating.😡
Poor app bye bye M&S”
“Trying to pay of loan at the moment and been waiting 45 minutes so far, not happy and would not recommend to people if this is how they treat there customers”
