Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliver was slow”

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Posted 6 years ago

“Sorry, there was an error and I couldn't downliad the pattern. Your downloads are usually very easy to download. Bonnie”

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Posted 6 years ago

Hi Bonnie, Sorry to hear that, it should be really straight forward, as you say. I have emailed you a copy of the pattern instead. Kind regards, Caroline

Posted 6 years ago

“Good yarn and friendly quick response to query email. Shame about poor communication of dispatch date due to low stock levels (wool arrived week after i had dispacth email but was only actually dispatched a day before arrival). Overall though good service- would buy again!”

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Posted 6 years ago

“The wool is great value, but the delivery is variable. Sometimes I get it within 5 days, but my latest order has taken over 10 days. I run classes and order the wool in advance for projects, but I have had to dash out to other places to buy wool as my wool has not arrived in time. I now order 14 days in advance so fingers crossed that is more reliable. I would pay more for delivery if I could receive a guaranteed date.”

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Posted 6 years ago

“Disappointed that u sent me robin yarn,as not keen on it,delivery good tho”

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Posted 6 years ago

“unfortunately I had hoped to use this yarn on my knitting machine but I had to use a larger tension than usual which in turn messed up the size of the garment.”

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Posted 6 years ago

“I was slightly unhappy as only has some of the colours I needed for my project im working on the price was very good tho”

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Posted 6 years ago

Hi, Thanks for your feedback. All of our yarns are on constant order from our suppliers. The out of stock yarns will be back in stock, however, we don't have an exact estimate for delivery currently. The website will be updated as soon as we receive it in the warehouse so it is best to keep checking. I hope this helps. Kind Regards The Marriner Yarns Team

Posted 6 years ago

“I found the 4pl coned yarns a wee bit 'stringy' but the colours were vibrant, not many knots in the yarn and it knitted easily on the machine.”

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Posted 6 years ago

“Buying yarn always makes me happy! Would have had a higher review if I had been advised sooner of the stock issues, especially as I had been advised that my order had been dispatched. Parcel has arrived today, two weeks after placing the initial order. That said, it could well have been down to the weather as I have never had a problem with my Marriner's order before (although this is the first time I have ordered direct and not through amazon.”

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Posted 6 years ago

Hi Karen, Thank you for your feedback. We're sorry to hear that your order took longer to arrive than expected and apologise for the inconvenience caused. Our dispatch emails are automated which is something we are working on. The recent snow left us with a huge amount of back orders which slowed down our dispatch/delivery time which we were really frustrated with. We hope that this hasn't put you off using us again int he future. Best wishes Marriner Yarns Team

Posted 6 years ago

“Great prices, like the wool. Would like to see some more softer shades too and 4ply. Love free delivery....however.. Very disappointed at the length of time from order to delivery. I ordered in good time for a workshop I was attending on 10th March. This order did not arrive until 12th, so had to buy my requirements all over again, and now consequently have a surplus order. Surprised to see it arrive in a huge box too. Would it not be cheaper and easier on the environment to vacuum pack it? Also it would then go through most letterboxes too. Seems an expensive waste of resources for you to pack like this.”

Helpful Report

Posted 6 years ago

Hi Marie, Thank you for your feedback. We are delighted to here that you are happy with our wool. We're sorry to here that your order took longer to arrive than expected and apologise for the inconvenience caused. The couriers are still experiencing a back log due to the recent snow and have been doing their best to get parcels out to customers as quickly as possible as I can confirm that your order left us on the 6/3. The way that we pack and dispatch goods all depends on the weight/size of the order and in line with the couriers guidelines - a box sometimes is our only option. I hope I have been of some help. Kind regards Leisha Marriner Yarns Team

Posted 6 years ago

“Quality of the yarn is as good as always, but the delivery took longer than previous orders.”

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Posted 6 years ago

Hi. Due to the recent snow our business was closed between the 1st and 5th of March which lead to a delay on orders due to a large backlog we had to work through. Royal Mail and our couriers also reported they were delayed for the same reason. I do apologise for the delivery time but, unfortunately, the situation was unavoidable. - Gareth, Marriner Yarns

Posted 6 years ago

“I have been buying baban yarn for quite some time now & was a little disappointed this time. Two of the colours, pink & blue, are not the same as I usually receive & are much paler than the online images. Maybe a disclosure could be added to say that the colours are not the same as in previous batches.”

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Posted 6 years ago

“I thought the wool was a bit thin but ok for my charity hats and scarfs but would like better quality for my home project”

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Posted 6 years ago

Hi Thank you for your email. We’re sorry to hear you've not had a good experience when using our yarn. We endeavour to use the highest quality products We appreciate you letting us know and will pass the feedback onto our quality control team. Kind Regards Leisha The Marriner Yarns Team

Posted 6 years ago

“I bought chunky yarn and on using it I found in one ball it had been joined and in another the yarn itself was not as "thick" as in the rest of the ball. But I have only used two balls! So I am a bit concerned with the quality of your yarns. As yet I have yet to use your double knitting I also order”

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Posted 6 years ago

Hi Thank you for your feedback. We’re sorry to hear you've not had a good experience when using our yarn. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. Unfortunately it does happen occasionally. If you would like to get in touch with us directly at info@marrineryarns.com we will be able to help you further. Kind Regards The Marriner Yarns Team

Posted 6 years ago

“I have just used my 2nd ball. About 3/4 into the yarn to my horror the yarn was all tangled. It took me quite a while to unravel it. Plus the yarn felt different, a bit softer and thicker. I thought it was a one off when this happened with my first ball. I am knitting a long cardigan for my daughter. I have been knitting for over 60 years and this has never happened before.”

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Posted 6 years ago

Dear customer, Thank you for your feedback. We are sorry to hear that this has happened and apologise for the inconvenience caused. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. Our customer service team will email you very shortly and resolve this as quickly as possible for you. Kind regards Marriner yarns Team

Posted 6 years ago

“Initially pleased, however e countered three knots working through first ball.”

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Posted 6 years ago

“Firstly you should also have an option for me to tell you what doesn't make me happy - how do you propose to improve if you only ask for the good? I don't like the fact that sometimes balls have small knots in there where one yarn has ended and you've tied another on to make the ball - it ruins good work! I also don't like the fact that you offer only a knitting pattern, I don't knit I crochet but you don't offer a choice. I do like the colour range, the pricing, good delivery times.”

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Posted 6 years ago

Dear customer, Thank you for your feedback. We here at Marriner Yarns appreciate all feedback, good or bad so that can address and resolve any issues customers may have. Regarding the 'knots in the yarn' If you would like to send a quick message to our customer service team at info@marrineryarns.com with your order number they will be more than happy to help you. Kind regards Leisha Marriner Yarns Team

Posted 6 years ago

“Marriner yarns are very reasonably priced and attractive, but the double knitting works at a smaller tension than other double knit yarns. This can be a nuisance if you want to do your favourite pattern and you can't because it doesn't work.”

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Posted 6 years ago

Dear customer, Thank you for your feedback. We try to keep the information that we provide on our website as accurate as we can. We do recommend that before starting a pattern that all customers check their tension by knitting a small tension square and adjusting the needle size if needed. I hope this helps. Kind regards Leisha Marriner Yarns Team

Posted 6 years ago

“Haven’t managed to print the patterns out yet!”

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Posted 6 years ago

Hello, Please go onto our website www.marrineryarns.com and retrieve them by following these steps: 1) Click “My Marriner” at the top of the page 2) Login in to your account by entering you email address and password 3) Click onto “View Patterns” – Every pattern you have ordered will be here. 4) Select your chosen Pattern 5) Click onto “Download” and your pattern will begin to download to your computer. If you have any problems, feel free to contact us and we will gladly help you. Happy Knitting! Kind regards The Marriner Yarns Team

Posted 6 years ago

“Quick delivery and postage reasonable. However ordered mustard coloured wool and when it arrived I was disappointed to find it was more yellow than mustard”

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Posted 6 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews