“I reside in the Pittsburgh area and hired this company to repair my refrigerator due to it not getting cold. They sent a repair man who had difficulty speaking english so it made it difficult to communicate and ask questions. He concluded that the mother motor located in the freezer compartment needed replaced. I spoke with someone from the company named Denny. He spoke English who assured me he could have the part in 3 to 4 days. He took a deposit for the part. It's now been over 7 days and I've been without refrigeration and no one at this company can locate the part. I've called leaving messages for Denny and he is missing in action and never returns calls. I called and spoke with a woman today who also speaks little English and she advised she would contact the warehouse to see if they located the part. Simply a horrible experience and it's costing me more money because we have had to eat out due to no refrigeration. The communication has been horrible very few people speak english at this company. I informed the woman that I if the part is not located today I want my deposit returned and I will hire another company. I can not recommend this company with any good conscious!”
“They came took money stated I needed seal and drain motor! Came back a week later after promising two days! Then when they came they stated I needed new door couldn’t replace seal! Really?? No money returned and no phone call returned after several times!”
“Very unprofessional. He make appointments and have you sitting around and he never shows. Make promises he doesn’t cheat. He will rip you off. Do not use.”
“This company will rip you off and take £99 for doing NOTHING.
This is a company recommended by Samsung so it might be a good idea to avoid Samsung products as well.
We have a tall Samsung Fridge and separate Freezer .
The freezer stopped working and after we spoke to Samsung they recommended Masterfix who said it would be £99 for the engineer plus any parts. This sounded fine as the freezer alone would be more than £1000 to replace.
The engineer came out and just switched the freezer on and watched it cut out and said it needed a new PCB board WITHOUT LOOKING AT IT. Rang the office, who said we don't have one and can't get one THE FREEZER IS SCRAP.
I have no electronic experience but thought I would have a look at the "faulty" PCB board. It took less than 5 minutes to remove it. It was obvious to me that on the soldered side of the PCB board there was some discolouration on a soldered chip
From the internet I found a supplier of this chip and ordered one to be delivered the next day for the grand total of £2.47. We got our son to solder the new chip in place. The freezer has now been working perfectly for the last 5 months. We asked for our £99 back from Masterfix who refused as they don't refund if we were to cancel the visit or if the item is unrepairable. Neither of these were true because obviously it WAS REPAIRABLE. We did get our £99 back from our credit card company using CHARGEBACK. I WOULD ADVISE YOU TO NEVER USE THIS COMPANY AND PERHAPS ALSO SAMSUNG PRODUCTS.”
“Everything they told me they had to order a part.then they told me the part was in and when the repair man came he did not have a new part or a old part he said they could not get the part but they told me the part was in”
