Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Searched alot of sites for curtains and found perfect shade at Matalan Direct”

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Posted 8 years ago

“You had a good range of sizes in Venetian blinds,much better than curtain and blinds stores. Very happy with prices,website and delivery”

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Posted 8 years ago

“I was lucky to purchase this lamp at a reduced price during one of Matalan's promotions. It is lovely and just right for the position I wanted it.”

Matalan 5 star review on 11th October 2016

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Posted 8 years ago

“Well informed from order to deliver - excellent service and well packaged goods.”

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Posted 8 years ago

“It was easy to order, communication was good, delivery was on time, the product was of good quality for the price”

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Posted 8 years ago

“We purchased a light fitting from the website, having seen one in Knaresborough shop (they were unable to supply one at the shop). The delivery was swift, and fully trackable. The light was packed extremely well, and was easy to install - a great product. Highly recommended supplier.”

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Posted 8 years ago

“Would never have thought to buy dining room chairs from Matalan but I was not disappointed! Excellent delivery service, easy to assemble, great product and fantastic price!”

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Posted 8 years ago

“Would never have thought to buy dining room chairs from Matalan but I was not disappointed! Excellent delivery service, easy to assemble, great product and fantastic price!”

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Posted 8 years ago

“I am happy with the goods I received from matalan direct, the service from order to delivery was very simple and straight forward. I would recommend to family and friends and I would definatley use Matalan Direct again in the future.”

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Posted 8 years ago

“The whole process was easy, I saw some beautiful chairs at a great price, I ordered 4 and they were hear well packed a couple of weeks later. The quality of the chairs a good and the design superb. I will most certainly use Matalan Direct again.”

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Posted 8 years ago

“I have been waiting 11 days for a delivery. I have contacted the online help sh o stated that the courier who supposedly delivered my order was being investigated. WHAT DELIVERY! I have payed you £60 for goods I have not received. The contract for my goods was with MATALAN, NOT THE COURIER SERVICE. I want a refund.”

Helpful Report

Posted 8 years ago

Hello Susan, as your review relates to a purchase on matalan.co.uk as oppose to matalandirect.com (Matalan Direct are the online only furnishing division of Matalan, we provide the larger home furnishing items we're unable to fit into our stores) I have passed your complaint onto our customer service team for them to investigate further and make contact. Kind regards, Karl

Posted 8 years ago

“The updates regarding the product via email and text were very helpful. The contact organising delivery was very accommodating when we specified a preferred time. The end product looks of high quality at a very reasonable price.”

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Posted 8 years ago

“Furniture was ok, one of the drill holes in one chair has not been drilled properly so I can't get the bolt in, will have to do this myself. Ordered 6 chairs, paid for one hour delivery slot. Got one email on morning of delivery with a slot, then another half an hour later. Rang Matalan Direct, to discover that 2 chairs were coming at 12pm the remaining 4 at 3pm. From the same warehouse, by the same courier!”

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Posted 8 years ago

“I ordered a set of shelving units and not all were in stock so I chose to wait for delivery of all three items together. The due delivery date was extended from end of July to end of August and I eventually received the goods at the start of September. Unfortunately, one of the packages contained the incorrect coloured item despite having the correct colour listed on the front. Despite all these inconveniences I have to give full marks to the customer service staff who were always polite, helpful and keen to sort out the problems. Well done guys! P.S. I am really happy with my new furniture now it is in place.”

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Posted 8 years ago

“Fantastic products, however the range and the speed of new products arriving is slow. More promotions would be great too. The delivery was fantastic, green mile were great. Over all a brilliant experience using Matalan direct, I'll be using you again.”

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Posted 8 years ago

“As a middle aged woman I am not very tecky!!! Was a very easy website to find what I wanted and order it. The delivery came when they said it would and the whole experience was painless. My bookcase/ shelves is great thanks and was very easy to put together!!!! I would buy again and tell my friends!!”

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Posted 8 years ago

“Yes, quick and easy service. Prompt delivery, right price. What's not to like? Good!!”

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Posted 8 years ago

“For the price you would be hard to beat the quality is first class ,the fitting couldn't be easier took me half an hour, kids stuff , the delivery was a one , packaged extremely well , very pleased”

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Posted 8 years ago

“I am absolutely disgusted with Matalan direct tried to order dining table but apparently if you live in Scotland you are in a remote region and delivery charge will be £72.00 needless to say didn't order it”

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Posted 8 years ago

Hello Mrs Dougal,Thanks for your message. I appreciate your concern regarding our current remote area delivery costs. Although we are aware that Scotland is not ordinarily classed as a remote area we are bound by the cost attributed to your area by our current logistics infrastructure . We review our logistics operation on week to week basis and I'm sure it wont be long before we are able to offer much more competitive rates for all of our delivery methods in all parts of the UK. I'm sorry that we are unable to offer you a more competitive rate at this time. Kind regards Tyrone

Posted 8 years ago

“We are pleased with our recent purchase of dining chairs from Matalan. However chairs were difficult to assemble as the screw holes were not that well aligned on two of the chairs.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews