Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product good price”

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Posted 7 years ago

“choice and value”

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Posted 7 years ago

“My wife was at the shop at Straiton today with our foster baby, 4 staff members in suits probably management were talking to her. Once they heard our story about fostering we were provided with some free gifts completely out the blue for our wee babies”

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Posted 7 years ago

“Excellent fashion for all ages. Recently bought some trousers. Great fit . Very good prices.”

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Posted 7 years ago

“Good choices.excellent service from shop personell it's good to get a smile and a chat whilst being served”

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Posted 7 years ago

“Ordered some Christmas decorations, they came today and they were wrapped in plenty of bubble wrap and were very well protected. Thank you”

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Posted 7 years ago

“I was looking for a suitcase. I found a very reasonable one, it was reduced. I had checked at nearby stores and this was definitely my best option. Satisfied customer.”

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Posted 7 years ago

“This was my first order with matalan. Suit arrived with a hanger and a suit cover. I waited a bit longer than I thought for a delivery but that was not a problem. Will shop again.”

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Posted 7 years ago

“Good quality products. Stylish and affordable.”

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Posted 7 years ago

“Helpful staff and ease around shop.”

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Posted 7 years ago

“Superb customer service in store. Eastbourne sovereign harbour. Online shopping, easy website to navigate, fast delivery.”

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Posted 7 years ago

“Kept up to date with emails on delivery”

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Posted 7 years ago

“Great value school uniform which lasts! And great staff.”

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Posted 7 years ago

“HELLO MATALAN, UNFAIR PARKING FINE / EXTORTION / AVOID As a very regular customer of MATALAN I have been put off shopping here. This is regarding the KIDDERMINSTER store. I find it disgusting how they have allowed SMART PARKING LTD to extort money from its customers and try to charge unfair and extreme fines. My vehicle was picked up on the AMPR system in operation for overstaying the parking time. (Only in car park for 12 Minutes total) After finding a parking space I then discovered I didnt have enough change on me to put in the meter (happens to us all). I went into the store where I asked a member of staff where the nearest cash machine was and if they could do me any cash back. I was told the nearest cash machine was a distance away in the town and they couldnt do cash back. The member of staff also told me not to worry about getting a ticket through the post as they were having alot of issues with SMART PARKING LTD and to ignore the letters and they would go away. I left the car park after only being there for 12 minutes. We have been in touch with MATALAN who say they no longer employ smart parking ltd and cannot assist with our problem. They did however over a good will gesture of £30.00 to spend in store. Apparently you are given 10 minutes grace to exit the car park with paying. This is Not made clear on any signage unless you can read 3mm text at 50 yards. Come on MATALAN you can do better than this. I have a family to shop for and your losing business. By the look of all the forums I have viewed, Smart Parking Ltd has lost you a huge amount of business. I would appreciate your response please asap. Thankyou.”

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Posted 7 years ago

“The website was clear and the information provided concise and useful. The purchase was quick and easy.”

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Posted 7 years ago

“Great price. Very fast delivery. Lovely clothes. Very happy.”

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Posted 7 years ago

“Good quality clothing, nice layout of the store. a pleasant shopping experience.”

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Posted 7 years ago

“Great service and great prices”

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Posted 7 years ago

“I love their selection of clothes for kids. Lovely styles”

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Posted 7 years ago

“We went to the branch in Oxford St the staff were so helpful there was a great selection and I we got everything on our lists”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews