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Matalan Reviews

3.6 Rating 1,871 Reviews
65 %
of reviewers recommend Matalan
3.6
Based on 1,871 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Matalan 1 star review on 19th October 2022
Zdenka Heric
Matalan 1 star review on 19th October 2022
Zdenka Heric
Matalan 2 star review on 3rd November 2021
Alyson
Matalan 1 star review on 18th June 2021
Terri Hills
Matalan 1 star review on 9th June 2021
Linda Wills
Matalan 1 star review on 29th April 2021
Gareth
Matalan 1 star review on 29th April 2021
Gareth
25
Anonymous
Anonymous  // 01/01/2019
The service was good for the first time and l received the goods in time.Thank you .
Helpful Report
Posted 9 years ago
Great service, ordered and had my product within 2 days and got prompt responses from the company and regular updates about the delivery. Overall, an impeccable service at a great price. If only other companies worked this way. Would definitely recommend them.
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Posted 9 years ago
Prices are reasonable. Deliveries are made on the day given. One of the items I ordered was not available and it took Matalan Direct a few more days than I would have liked for them to tell they did not have it. Initially told the item would be delivered separately and on a later date. Then told they don't have it! Could have told me immediately that they did not have it and I would have made alternative arrangement. I had to get the builder in twice for this.
Helpful Report
Posted 9 years ago
Hi Emmanuel, Thank you for your review. I am sorry to learn of the problems that you have experienced with your order. When the order was placed we had received conflicting information regarding the stock levels that we currently held. In each case that we chased our warehouse team to ensure that this product was delivered as soon as possible we were informed that the product was due to be picked and dispatched that. Unfortunately as the warehouse could not locate the product, it was deemed to be out of stock. We update our stock levels on a regular basis throughout the day to ensure that out of stock products are not available to be purchased. It seems that this process did not work as intended and I apologise for this inconvenience that this had caused. Once we were informed that the item was out of stock we were able to contact you, and process a refund as requested. Please do not hesitate to contact us at Matalan Direct to discuss further. Kind regards, David
Posted 9 years ago
Great value. Excellent delivery. All items in good condition. Whole experience very simple and straight forward.
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Posted 9 years ago
Good service, excellent products at good prices. Will be using again
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Posted 9 years ago
Really good selection of quality products with fast delivery and good customer service
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Posted 9 years ago
Very good quality and very stylish, very pleased with my purchase and delivery was quick. No complaints.
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Posted 9 years ago
ordered goods on Friday, was promised 'overnight service' - i.e expected delivery Tuesday latest, which was important as was in middle of project. goods did not arrive, and on Thursday I was told 'they were signed for on Wednesday'. They were taken back to delivery depot, and no one was advised. Very poor. cancelled order and arranged to buy elsewhere. Very poor customer care experience.
Helpful Report
Posted 9 years ago
Hi Moshe, Sorry to learn of the problems that you have experienced with your order. The order that you placed on the 24th April was dispatched from our supplier on the 27th April, and scheduled for delivery on the 28th April. We aim to have our orders dispatched within 48 hours, and aim for delivery to take place between 3 – 5 working days. At the moment we are do not offer an ‘overnight service’. When your order was received at our local couriers depot, they discovered that the shower enclosure that you had ordered had been damaged. Rather than deliver a damaged order the couriers arranged for this to be sent back to our suppliers and a replacement would be arranged. This was sent back to our suppliers on the 29th April. We are constantly striving for improved communication between our logistical partners and ourselves, in this case we were not informed of any damage until our customer service team contacted our suppliers. Once we were aware of the damaged product we were able to get a replacement organised and would always aim for this to be received as soon as possible. We are constantly seeking ways of improving the services that we offer our customers, and from this will be raising some points within our team and with our partners. A full refund has been processed as requested. Please do not hesitate to contact us at Matalan Direct to discuss further. Kind regards, David
Posted 9 years ago
Received sound advice over the phone before ordering online- very helpful. One item missing and one item damaged when order arrived, however very quickly resolved and new goods arrived next day. Superb advice and service. I'd recommend Matalan to anyone.
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Posted 9 years ago
Fantastic product, great value for money and exactly what we were looking for. Quick delivery, strongly recommend.
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Posted 9 years ago
Was very impressed with the Professionalison from the Point of your quote to the Arrival of the items , Well Done ; M. FREEMAN
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Posted 9 years ago
This was exactly what I wanted so that I could clean the shower drain from the top rather than going underneath. It arrived on time and well packaged thank you first class service.
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Posted 9 years ago
Absolutlely brilliant service would defiantly recommend them quick delivery,packed very well excellent prices ,about to order again. Poole, dorset. Cazzy
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Posted 9 years ago
The delivery arrived on time and was packed well. All items were correct and not damaged. Overall really pleased with the service I received.
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Posted 9 years ago
Our order was despatched quickly but we had small problems with the delivery. To cut a long story short, the driver did not call ahead as requested and we almost had a 2nd failed delivery had we not jumped in the car immediately to rush home. It was a little stressful. However, I appreciate this problem occurred due to the delivery company, rather than Matalan Direct itself. On a different note, I found Matalan Direct' prices extremely competitive and despite not needing it, found the returns policy of having the goods picked up from customers in case of a refund, very reassuring. One of my items were found cheaper elsewhere and a quick email solved this immediately with the price match gauruntee that Matalan Bathroom offers. Overall, a positive experience and I'd use again.
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Posted 9 years ago
Excellent service: easy to order, arrived very quickly as promised, great product. Would order from this company again.
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Posted 9 years ago
We ordered a bathscreen door, which we love,price was good and delivery was speedy
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Posted 9 years ago
I've not fitted my shower screen yet due to still decorating my bathroom but the service and delivery time we're all excellent and great value for money. Hopefully when fitted the shower screen will live up to expectations.
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Posted 9 years ago
good service, good product
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Posted 9 years ago
Fantastic service. Item Extremely well packaged. Would use company again
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Posted 9 years ago
Matalan is rated 3.6 based on 1,871 reviews