Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, excellent products at good prices. Will be using again”

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Posted 9 years ago

“Really good selection of quality products with fast delivery and good customer service”

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Posted 9 years ago

“Very good quality and very stylish, very pleased with my purchase and delivery was quick. No complaints.”

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Posted 9 years ago

“ordered goods on Friday, was promised 'overnight service' - i.e expected delivery Tuesday latest, which was important as was in middle of project. goods did not arrive, and on Thursday I was told 'they were signed for on Wednesday'. They were taken back to delivery depot, and no one was advised. Very poor. cancelled order and arranged to buy elsewhere. Very poor customer care experience.”

Helpful Report

Posted 9 years ago

Hi Moshe, Sorry to learn of the problems that you have experienced with your order. The order that you placed on the 24th April was dispatched from our supplier on the 27th April, and scheduled for delivery on the 28th April. We aim to have our orders dispatched within 48 hours, and aim for delivery to take place between 3 – 5 working days. At the moment we are do not offer an ‘overnight service’. When your order was received at our local couriers depot, they discovered that the shower enclosure that you had ordered had been damaged. Rather than deliver a damaged order the couriers arranged for this to be sent back to our suppliers and a replacement would be arranged. This was sent back to our suppliers on the 29th April. We are constantly striving for improved communication between our logistical partners and ourselves, in this case we were not informed of any damage until our customer service team contacted our suppliers. Once we were aware of the damaged product we were able to get a replacement organised and would always aim for this to be received as soon as possible. We are constantly seeking ways of improving the services that we offer our customers, and from this will be raising some points within our team and with our partners. A full refund has been processed as requested. Please do not hesitate to contact us at Matalan Direct to discuss further. Kind regards, David

Posted 9 years ago

“Received sound advice over the phone before ordering online- very helpful. One item missing and one item damaged when order arrived, however very quickly resolved and new goods arrived next day. Superb advice and service. I'd recommend Matalan to anyone.”

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Posted 9 years ago

“Fantastic product, great value for money and exactly what we were looking for. Quick delivery, strongly recommend.”

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Posted 9 years ago

“Was very impressed with the Professionalison from the Point of your quote to the Arrival of the items , Well Done ; M. FREEMAN”

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Posted 9 years ago

“This was exactly what I wanted so that I could clean the shower drain from the top rather than going underneath. It arrived on time and well packaged thank you first class service.”

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Posted 9 years ago

“Absolutlely brilliant service would defiantly recommend them quick delivery,packed very well excellent prices ,about to order again. Poole, dorset. Cazzy”

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Posted 9 years ago

“The delivery arrived on time and was packed well. All items were correct and not damaged. Overall really pleased with the service I received.”

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Posted 9 years ago

“Our order was despatched quickly but we had small problems with the delivery. To cut a long story short, the driver did not call ahead as requested and we almost had a 2nd failed delivery had we not jumped in the car immediately to rush home. It was a little stressful. However, I appreciate this problem occurred due to the delivery company, rather than Matalan Direct itself. On a different note, I found Matalan Direct' prices extremely competitive and despite not needing it, found the returns policy of having the goods picked up from customers in case of a refund, very reassuring. One of my items were found cheaper elsewhere and a quick email solved this immediately with the price match gauruntee that Matalan Bathroom offers. Overall, a positive experience and I'd use again.”

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Posted 9 years ago

“Excellent service: easy to order, arrived very quickly as promised, great product. Would order from this company again.”

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Posted 9 years ago

“We ordered a bathscreen door, which we love,price was good and delivery was speedy”

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Posted 9 years ago

“I've not fitted my shower screen yet due to still decorating my bathroom but the service and delivery time we're all excellent and great value for money. Hopefully when fitted the shower screen will live up to expectations.”

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Posted 9 years ago

“good service, good product”

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Posted 9 years ago

“Fantastic service. Item Extremely well packaged. Would use company again”

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Posted 9 years ago

“Excellent price and quality and first rate service. Highly recommended.”

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Posted 9 years ago

“I am very satisfied with the product; the price which was very competative and the delivery service. We were out when delivered so got a phone call from the driver and agreed a safe place to leave the package. Henry Preston”

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Posted 9 years ago

“Superb services”

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Posted 9 years ago

“Very good Quality as described and arrived on time Very good”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews