Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO STARS !!! Awful service thought shop if any kind of service at all Very rude grumpy staff Self service machines need the bag option taken off paid for a bag only to have to ask for one then be told it’s not an option any longer after paying for one Had to waste time queuing up for a refund on the one manned till to be greeted by most miserable person on the planet”

Helpful Report

Posted 1 year ago

“They make you serve yourself now but then check your bags when you leave, I saw this happen to someone.”

Helpful Report

Posted 1 year ago

“Very poor service at tills. No smile or courtesy from staff, no thank you. Not the first time either I've had 'no service ' in fact it's every time. Why am I even going back? Never again.”

Helpful Report

Posted 1 year ago

“If I could give no stars I would. Customer care is customer don't care. I tripped in a pothole outside matalan And needed assistance with a chair and a drink which there wasn't any to help me as I felt pain. A report was filled out and I complained that there wasn't anything to help me in store. Customer don't care service turned it on me and said I declined all refreshments,a chair abd bandages.REALLY!!!! talk about gaslighting me.reversed on me.and I called several times so I can say that I wasn't lying And could someone ring me. 3 weeks on and I'm left as a liar. They really do not care.i csn never shop there again. No empathy. I was glad to get out of there yo get my own drink with my friend who was driving sbd lucky she was. One unhappy customer.”

Helpful Report

Posted 1 year ago

“I made an order online, and it has been 6 working days and I hered nothing not even a call or email to what's been happening with my order I call customer service to here what's going on the customer service said that my item should be in store and I can go to the Matalan store to collect it because customer service took my order number I went to the store there was no order there which wasted my time, I call back the customer service with my order number they said I have to wait another 2 days which will be 11 days in total why should I wait that long for 1 item then I get a message saying my item is refunded, as long as I live I will not buy from Matalan store or online after all the years of buying from them YOU HAVE NOW LOST A CUSTOMER.”

Helpful Report

Posted 1 year ago

“Stuck will a birthday present of a lovely item of clothing which is too big but because of the 14 day exchange policy they won’t change it for a smaller size, dreadful customer service, won’t bother with them again”

Helpful Report

Posted 1 year ago

“Ordered several items to be delivered to Devon which was sent to me in Hampshire Tried to find a Phone number but That was useless im getting VeryFrusted”

Helpful Report

Posted 1 year ago

“Absolutely shocking. Be very careful this store be it in person or online will steal from you. Bought item in sale. Store had closed changing rooms but failed to put up any signs or have staff at self checkout to tell people that their standard return policy had changed and sale goods were non refundable. Despite this would only give refund on a gift card. Then purchased online using gift card. Bought goods for ££60, paid £10 gift card and rest on credit card. Kept goods worth £20 so well in excess of gift card. When checked refund they had only returned £30 to card and £10 to gift card. Absolute rip off. Contacted them to which they vaguely referred to their T&Cs allowing them to do this. Checked T&C and they most certainly don’t. Since pointing this out Matalan has refused to respond to any further messages and won’t provide a postal address for a written complaint. This is basically outright theft. BE VERY CAREFUL BEFORE PURCHASING AS THEY APPEAR TO THINK UK LAW DOES NOT APPLY TO THEM.”

Helpful Report

Posted 1 year ago

“I’m disabled and live in Boston Lincolnshire, I’ve had a lovely lady called Sarah May help me today and most of my visits it’s mainly her who comes she’s amazing even offers to help me try clothes on in the changing rooms, She got a good sense when it comes to style and what goes with certain clothes and really goes above and beyond.”

Helpful Report

Posted 1 year ago

“Went to Beaumont leys Matalan Leicester, we asked a question about a voucher, before we knew it the store manager jumped into conversation, he was confrontational,rude, abrupt, Absolutely shocking service from someone who calls himself a manager, what an absolute joke of a store, never returning again. Terrible!”

Helpful Report

Posted 1 year ago

“I took my wheelchair bound mum in-law today to buy a dress. Catherine the assistant went above and beyond to help us order the one mum had seen but didn't have in her size. Thank you Catherine so grateful for your help. Halton branch Leeds 15”

Helpful Report

Posted 1 year ago

“I purchased 3 sets of bikinis for my holidays, one set the stitching broke on the first time of wearng, the 2nd set went all saggy went it got wet, I didn't bother wearing the last set, on my return from my holidays I went back to complain and get a refund on the goods but was refused as 14 days had passed. My advice to prospective shoppers is to shop elsewhere, poor quality and disappointing service.”

Helpful Report

Posted 1 year ago

“Bad experience doesn't count it !! its the 3rd time that my parcel as got lost in transit for a click and collect .. its been 10 days now and i still haven't had a refund. i have to keep ringing up and they tell me the same thing. i RECOMMEND YOU GO TO SHOP AND DONT ORDER ON LINE ... I WILL ONCE I FINALLY GET ME REFUND !! AFTER NUMEROUS CALLS”

Helpful Report

Posted 1 year ago

“Terrible customer service and returns policy”

Helpful Report

Posted 1 year ago

“Terrible service in Livingston at the checkouts. We waited a full 5 minutes for someone to come after we pressed the `Help` button, then we waited another full 5 minutes after our card was not accepted. This was a full 10 minutes, despite 3 staff at the tills. admittedly only 1 of them stood like a showroom dummy. We asked to speak with the manager and the checkout girl said she will `ask James to come down`. After yet another 5 minutes Mary arrived - but she did not identify herself to us as a Manager. She genuinely could have been the toilet cleaner pretending to be a manager. We don`t know. Naturally, she defended her staff and even told me " have you nothing better to do " when I told her I was going to put up a bad review. Highly unprofessional and rude to say such a thing to a customer.”

Helpful Report

Posted 1 year ago

“Very very disappointed with MATALAN, I have been shopping in this store for many years! The store in Oxford Street is a disgrace to London ... waited in the queue to be served for a long time, change rooms were locked so I am now having to post clothing back to the store at my cost ...”

Helpful Report

Posted 1 year ago

“Forced to used self checkouts by member of staff at fareham store the queue was long and only 1 person on till ut was only accepting cash only. I avoid these self checkouts much better to speak to person that hands you a receipt not like these self checkouts that only gave me 1 receipt which I thought would be an itemised of which instead was just my proof of payment and they was so busy that day I left not realising . .I tried to return item to be told by a member of staff No and refused to give her name asked to speak to the manager said she was, but asked another colleague to be told she is only a member of staff that she call the manager , i explained to the manager the situation said No but with tech today they should be able to apparently used to able on old system but can't on new system, but said she can but will take along time to look up on system has she said she done it for someone else but wouldn't and said that herself this isn't the first time that's happened and have told the company this happens. And done nothing improving the level of service they give to customers that keep the stores open .I called customer service twice to be cut off 20 mins each time awfully bring back checkout staff instead of staff just standing telling people to use self one's and cut queue s waiting down .”

Helpful Report

Posted 1 year ago

“This company miss lead there customer over pricing so around a year ago I bought a top that had a £9 ticket on it but they charge me £9.50 the store in question did honour the price and was told the price had gone up However last week I brought the same top online and again same problem same two prices yet the head office tells me the price had gone up but refused to honour the price Funny how it went up a year ago but u still have the wrong price on it So DOBULE CHECK WHAT YOU PAY WITH THIS COMPANY AS THEY THINK IT OK TO ADVERTISE ONE PRICE BUT CHARGE YOU ANOTHER”

Helpful Report

Posted 1 year ago

“Although I am not happy with the self service methods Matalan are now using I am completing a review today as we have encountered a really friendly and helpful member of staff assisting at the till. Sadly I did not take her name so cannot give you a name but we shopped at Merry Hill on the 17th March at around 13.45. What a lovely change to come out of a shop and feel like a valued customer.”

Helpful Report

Posted 1 year ago

“Great experience I've ever had!”

Helpful Report

Posted 1 year ago

Matalan is rated 3.6 based on 1,867 reviews