Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Very clear exactly what you were getting. All done online, saved at about 55% . Arrived within 48 hours of ordering, fantastic !”

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Posted 9 years ago

“WRONG IMFORMATION SUPPLIED BY MATALAN DIRECT REP THAT THE SHOWER KIT I PURCHASED WOULD FIT ORIGINAL HOLES IN TILES,HAD TO FILL THEM AND DRILL FRESH HOLES TO FIT ITEM.”

Helpful Report

Posted 9 years ago

Hi John, Thank you for your feedback. We’re really sorry to hear that you’ve experienced some trouble with your order. We always aim to provide the most accurate information regarding each of our products. On investigating this further, we can see that you emailed us on Sunday 21st of June and asked for confirmation that the item you ordered would fit between the original drilled holes. Unfortunately, we can see that this was not confirmed by any of our customer services agents at any time, therefore it seems that there has been a miss-communication error here. Our email correspondence shows that you also made a delivery enquiry which was answered swiftly and the delivery date specified was met. Due to the nature of bathrooms installations, we do advise that no work is attempted before the product is received and checked. If a product arrives and it is not suitable, we would always advise that the customer contacts us so that we can arrange a suitable replacement and take the appropriate steps to resolve the issue as a matter of urgency. Once again, we apologise profusely for any inconvenience that was caused by this John. If you would like to discuss this further, please don’t hesitate to contact us at Matalan Direct. Kind regards, Alice

Posted 9 years ago

“Exactly the thermostatic tap we required and at a good price. Very quick delivery too.”

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Posted 9 years ago

“I was looking for a good quality bath at a reasonable price and short delivery time. Matalan Direct delivered on all counts!”

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Posted 9 years ago

“Excellent speedy service and very good quality products”

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Posted 9 years ago

“Great service received goods within 48hr timescale. Love the goods.”

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Posted 9 years ago

“Outstanding quality and service. Damaged shower enclosure replaced within three days free of charge. Updated regularly on delivery and returns.”

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Posted 9 years ago

“Very satisfied, good price, Delivered on time and good technical help”

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Posted 9 years ago

“Speedy delivery. Great quality for the price.”

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Posted 9 years ago

“Received my beautiful sink unit which is stunning & mirror bathroom not finished yet, but plumber placed it in position to see how it would look, and we are absolutely delighted and can't wait for it to be finished as bathroom will be beautiful but the sink is certainly the centre piece. So so happy. Will definitely recommend to family & Friends . Thank you”

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Posted 9 years ago

“Lovely mirror at a very good price and speedy delivery. Many thanks, I shall be shopping with you again.”

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Posted 9 years ago

“THE SHOWER TRAY THAT I ORDERED WAS SO GOOD THAT I ORDERED ANOTHER ONE GREAT THANKS.”

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Posted 9 years ago

“Matalan Direct service and staff were excellent, however they were badly let down by poor service from their carriers who at best were poor.”

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Posted 9 years ago

“We are extremely pleased with our new bathroom tall boy which was delivered on time and on a pallet so there was little chance of damage in transit, just popped it off the pallet and popped it in the bathroom......simples ! Well built unit with a quality finish.”

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Posted 9 years ago

“All flowed llike water from a tap.”

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Posted 9 years ago

“I received the towel rack promptly, it was placed in the safe place I had requested, and the item was as described/expected. It is exactly what I wanted and looks good on the bathroom wall. Thanks”

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Posted 9 years ago

“This is the second thing I've ordered. Both items were exceptionally well packaged and delivered within the timescale stated. Very pleased with the quality of the items which were as described and price was very competitive.”

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Posted 9 years ago

“good service”

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Posted 9 years ago

“Fast delivery and good value products”

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Posted 9 years ago

“Product as described and delivery prompt and efficient”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews