Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“The only problem has been the (non) collection of a huge item that was wrongly delivered two weeks ago.”

Helpful Report

Posted 9 years ago

Hi Lucinda, Thank you for your feedback. First of all, may we apologise profusely for the failed collection that you’ve experienced. On investigating this issue further, our logistics team have clarified that a collection was booked in by ourselves on the date that you originally specified but unfortunately this was not received with the couriers due to a technical issue. This is not the level of service that we normally provide Lucinda and we really can’t apologise enough for this. We acted as a matter of urgency and manually booked your collection in for you. As confirmed by myself today, your collection is due to take place tomorrow between the hours of 9am and 6pm. We are currently working to rectify our logistics to resolve any collection issues and to ensure that situations such as this are not repeated in future. Please get in touch with us if there’s anything else we can do for you Lucinda. Kind regards, Alice

Posted 9 years ago

“prompt delivery, item as described, would buy again from this firm.”

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Posted 9 years ago

“Great prompt service”

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Posted 9 years ago

“We ordered a pillar tap for a bedroom unit which we had searched for in local plumbers merchants and on the web. We could only find two sites on the web which in stock that which was suitable for our requirement. Matalan Direct was the best priced of these and we ordered it from them on Friday 19 June 2015 and received 'Order Confirmation' from them at 22:01 hrs. On Monday 22 June 2015 we received a text message at 11:27 hrs to advise us that our order had been despatched by them and that DHL would deliver within two days. DHL sent us a text message at 9:17 hrs stating they would deliver a parcel to us between 11:50 hrs and 12:50 hrs. We received the delivery at 12:15 hrs. Excellent service from all concerned. We will use again!”

Helpful Report

Posted 9 years ago

“Very clear exactly what you were getting. All done online, saved at about 55% . Arrived within 48 hours of ordering, fantastic !”

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Posted 9 years ago

“WRONG IMFORMATION SUPPLIED BY MATALAN DIRECT REP THAT THE SHOWER KIT I PURCHASED WOULD FIT ORIGINAL HOLES IN TILES,HAD TO FILL THEM AND DRILL FRESH HOLES TO FIT ITEM.”

Helpful Report

Posted 9 years ago

Hi John, Thank you for your feedback. We’re really sorry to hear that you’ve experienced some trouble with your order. We always aim to provide the most accurate information regarding each of our products. On investigating this further, we can see that you emailed us on Sunday 21st of June and asked for confirmation that the item you ordered would fit between the original drilled holes. Unfortunately, we can see that this was not confirmed by any of our customer services agents at any time, therefore it seems that there has been a miss-communication error here. Our email correspondence shows that you also made a delivery enquiry which was answered swiftly and the delivery date specified was met. Due to the nature of bathrooms installations, we do advise that no work is attempted before the product is received and checked. If a product arrives and it is not suitable, we would always advise that the customer contacts us so that we can arrange a suitable replacement and take the appropriate steps to resolve the issue as a matter of urgency. Once again, we apologise profusely for any inconvenience that was caused by this John. If you would like to discuss this further, please don’t hesitate to contact us at Matalan Direct. Kind regards, Alice

Posted 9 years ago

“Exactly the thermostatic tap we required and at a good price. Very quick delivery too.”

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Posted 9 years ago

“I was looking for a good quality bath at a reasonable price and short delivery time. Matalan Direct delivered on all counts!”

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Posted 9 years ago

“Excellent speedy service and very good quality products”

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Posted 9 years ago

“Great service received goods within 48hr timescale. Love the goods.”

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Posted 9 years ago

“Outstanding quality and service. Damaged shower enclosure replaced within three days free of charge. Updated regularly on delivery and returns.”

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Posted 9 years ago

“Very satisfied, good price, Delivered on time and good technical help”

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Posted 9 years ago

“Speedy delivery. Great quality for the price.”

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Posted 9 years ago

“Received my beautiful sink unit which is stunning & mirror bathroom not finished yet, but plumber placed it in position to see how it would look, and we are absolutely delighted and can't wait for it to be finished as bathroom will be beautiful but the sink is certainly the centre piece. So so happy. Will definitely recommend to family & Friends . Thank you”

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Posted 9 years ago

“Lovely mirror at a very good price and speedy delivery. Many thanks, I shall be shopping with you again.”

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Posted 9 years ago

“THE SHOWER TRAY THAT I ORDERED WAS SO GOOD THAT I ORDERED ANOTHER ONE GREAT THANKS.”

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Posted 9 years ago

“Matalan Direct service and staff were excellent, however they were badly let down by poor service from their carriers who at best were poor.”

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Posted 9 years ago

“We are extremely pleased with our new bathroom tall boy which was delivered on time and on a pallet so there was little chance of damage in transit, just popped it off the pallet and popped it in the bathroom......simples ! Well built unit with a quality finish.”

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Posted 9 years ago

“All flowed llike water from a tap.”

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Posted 9 years ago

“I received the towel rack promptly, it was placed in the safe place I had requested, and the item was as described/expected. It is exactly what I wanted and looks good on the bathroom wall. Thanks”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,871 reviews