Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both service and delivery of our purchase of chairs from yourselfs was first class and will certainly purchase again”

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Posted 7 years ago

“Product was exactly as decribed”

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Posted 7 years ago

“This rather negative review is due to the difficulty of returning this product to Matalan Direct. I felt there was a lack of clarity in the procedure and poor communication with me e.g initially no e mails etc and it took 4 phone calls and a weeks delay before the product was eventually picked up.”

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Posted 7 years ago

“Only problem was with delivery updates.”

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Posted 7 years ago

“Delivery was not arranged by phone or text. Delivery was incomplete and one parcel was delivered the next day . Packaging was damaged and therefore the item inside was damaged. The packaging was very inadequate for said item. And the no quibble returns policy seems to be non-existent as when I spoke to customer service I was asked to send photos via a smartphone which I was unable to do. Still waiting for the call back telling me what to do!”

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Posted 7 years ago

“Really nice wardrobes, good quality, look great!”

Matalan 4 star review on 12th March 2017

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Posted 7 years ago

“Disgusting service paid for an item in a Matalan store. Arranged delivery date never happened they rang me to say it wasn't being delivered. Second time arranged for delivery they never turned up. So I asked for my money to be refunded back. Would not recommend anyone take out their service.they rang to apologise and offer me vouchers for inconvenience. Guess what never received them. Don't order waste of your time”

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Posted 7 years ago

“First product which was delivered was heavily damaged. Paid £20 for 2 man delivery. One man carried the item, couldn't see where he was going and dropped the item into my front door, scratching it. Replacement item was in better condition , but still not perfect.”

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Posted 7 years ago

“I have had 2 recent deliveries from matalan direct and with both deliveries there were mix ups due to lack of communication. However both mistakes have been resolved after a few phone calls to matalan direct, who were very helpful and apologetic . I am happy with my products, I will continue to shop with you and have recommend you to my friends. 😊”

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Posted 7 years ago

“my purchase was on special offer it is of very high quality and looks really good. The delivery was quicker than estimated. Will shop again.”

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Posted 7 years ago

“Matalan can only very occasionally make me happy.. but at the best of times I leave the store without getting what I want because there are never any right sizes. I have identified this as a problem for some while, stock is not being monitored carefully especially in the Swansea stores. I am an average built male and usually wear medium sized tops, t-shirts, sweat shirts etc, and 32 regular in jeans. I am finding pretty much all the time that there is always way to much stock in sizes large, extra large and extra extra large , but very little stock in small and medium. Its the same with jeans , way too much 36 plus waist and not enough (if any) left for sizes below. Its almost like too much stock is being ordered for the larger sizes and not enough of the most popular sizes for average built men. Quite often I visit the store to get something and leave disappointed, I then go back a week later , sometimes even 3 weeks later and the stock left is pretty much exactly the same as it was at my first attempt. You (Matalan) are losing a lot of business due this problem, I have several family members and friends who have noticed exactly the same”

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Posted 7 years ago

“I was very happy with my armchair and footstools. The delivery service was good too. However I would not have ordered anything at the prices quoted online for delivery to Cornwall , but the nice man at Matalan gave me a special code. Thank you. I am less than 10 miles from my nearest store so I don't understand the eyewatering delivery charges.”

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Posted 7 years ago

“I have always found Matalan products very good quality but the curtains I purchased took a long time to deliver, then the quality was shocking!! Very thin, looked washed out, nothing like picture and even though lined you could see through them”

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Posted 7 years ago

“It was a shambles from start to end and I have been completely messed around. Firstly you wanted to charge me a ridiculous amount for delivery and then you couldn't get that right. I opted for delivery on Monday 5 March. You then said on 15 February that it would be delivered the following day. I made arrangements for my Mum to go to my house but you cancelled in the morning. I then didn't hear anything so I called you last Friday and was assured by Isaac that it would be delivered on Monday. He was also going to speak to the warehouse and call me back if there was a problem. Again I didnt hear anything until an email at 3am on Monday morning saying it would be delivered on Tuesday. My boyfriend had arranged to stay at home on the Monday by that point. I then glad to arrange for someone else to accept delivery on Tuesday.”

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Posted 7 years ago

“Fantastic service, really pleased with item and delivery. Can't fault it and would definitely recommend to family and friends.”

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Posted 7 years ago

“Love my chair! Great quality at a great price too, especially when elsewhere they are more than double the price. Fits perfectly in my little nook, and is really comfortable”

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Posted 7 years ago

“Ordered a parcel online and paid extra for next day delivery. Courier said they left parcel in a secure location of my porch, I don't have a porch and no parcel. Contacted customer services, had to investigate however could not ring me back due to no out going calls, can only corrospond by email. The parcel arrived eventually.. with the original date ordered on label, courier lied about the delivery....I'm still waiting for a reply from Matalan with an explanation and the parcel arrived too late for a present. Still waiting to see if they going to refund for the delivery charge. Wish I read the reviews before ordering from them.”

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Posted 7 years ago

“Easy ordering. Kept me up to date for delivery date and time. Friendly delivery men. Table and chairs are excellent quality and price.”

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Posted 7 years ago

“Very pleased all round good servise at store as well”

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Posted 7 years ago

“Speedy delivery, arrived on time and lovely drivers only issue is cost of delivery! £20 when already spending £200+ is a little steep especially as no click and collect option available. Other companies delivery for free or at a reduced fee. Would make me reconsider buying in future.”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews