Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Self service dreadful. Poor assistant's they could serve someone by the time they have talked you through serving yourself. Very impersonal. The desk is all wrong it's really awkward and so frustrating. Please don't tell me well there is one till open because its full of people with returns and customer service stuff. I just will not be shopping there I should have remembered from Last time. WHAT A HUGE MISTAKE”

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Posted 3 years ago

“I bought some black velvet leggings for £15:00. The leggings themselves are comfortable and fine but look what happened to my toilet seat after using it, when wearing the leggings! Sorry if a photo of a toilet causes offence but better than a thigh shot. I have tried bleach but the stain will not budge.”

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Posted 3 years ago

“Absolutely appaling, stood in queue for over thirty minutes to pay by cash, only had one till for cash payments which was also the only till for collections and returns, queue was a mile long, all other tills were self service, don't blame the assistant butwon't be shopping here again”

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Posted 3 years ago

“The way the clothes are distributed is non appealing and messy to the personal gaze, the workers need to be younger and more reliable , 14 and 15 year olds could colour coordinate and tidy the clothes rack better as they know true fashion and current trends.”

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Posted 3 years ago

“Most horrible place to order I ordered online never got my order but they said the refund was funded back to my account absolutely lying nothing was sent to me so obviously someone in there is sending money in to their own accounts u can never get hold of them by email or phone an when u do get through they hardly understand what you are saying”

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Posted 3 years ago

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Posted 3 years ago

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Posted 3 years ago

“I ordered items on the 7th October that have not arrived. Matalan Customer Service insists they were delivered. Promised a refund, not received. Items are on the way, not received. Customer Service seems to make up things as they go along. I am £50 out of pocket. 10 emails to them now. Order nos: 46825093”

Helpful Report

Posted 3 years ago

“Ordered online on 13th October they said delivery would be 18th October. I get email on the 18th saying they are preparing my order and then an email from Hermes in the evening saying they just got the parcel. So what was happening from 13th - 18th why say it will be delivered on 18th if they are only going to prepare it on the 18th.”

Helpful Report

Posted 3 years ago

“Awful service at Straiton branch yesterday. Two young members of staff mucking about at the tills when I approached. Asked if paying by card or cash. As card instructed to use self service which I declined. Male member of staff very patronising assuming I was just too stupid to work them. When I stood my ground the young lady did serve me whilst the male flounced off. Not a please or thank you from them. When I left the area the two members of staff were laughing at me. A bit of advice for you. I may be older than you. and you might think it great that you are paid to stand and watch me do your job.. but the wise know that your job will be going soon and you won't find that too funny. Get rid of ther self service Matalan. You lost a customer today.”

Helpful Report

Posted 3 years ago

“I went into your Truro store after work to buy some birthday presents. Went to pay and the woman behind the only manned till said I had to use the self service till as her till was for returns only. Is it too much to ask for a normal till with a friendly assistant ?”

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Posted 3 years ago

“I was sent something entirely different from what I ordered. I was told to post it back (even though it wasn't my fault). I was eventually told to post it back and they would reimburse me the postage. Of course, they haven't refunded me for the postage and I'm still waiting for the refund for the items sent back. How they've been in business for so long is truly amazing.”

Helpful Report

Posted 3 years ago

“Cuffed Cargo Trousers (mens). The item was described and sold as 'Long' 33 inch inside leg. They actually measure 31.5 inches so are far shorter than they should be. Disappointed because other than that they are made from a nice material and look good apart from being too short!”

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Posted 3 years ago

“I hate the self service checkouts, bring back the staff. You always have to ask a member of staff, for some sort of help anyway. The stores don't look right.”

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Posted 3 years ago

“Where the heck is my order, emails, replies all automatic, phone calls to a guy who didn't care a hoot! He tells me it's dispatched, Courier not received anything, It's too bad of you Matalan, wish I'd read these reviews before ordering, Looks like I have to write off £43, a can't get a refund till I receive and return goods, what a shambles”

Helpful Report

Posted 3 years ago

“I always consider Matalan in buying clothes for special occasions but I have noticed for such a long time now that I didn't have a chance to write a review about their mirror, it's very limited and if you want to use one, you have to walk far away to the middle of the shop and look everywhere. Not impressed at all. I hope they will put an extra mirror for the customers who don't need to go to fitting room. Thank you”

Helpful Report

Posted 3 years ago

“Placed order 25 August also paid the £1.99 for express click & collect. I received email on 26 August to say order been dispatched. Nothing since, I tried to email customer services and j Hargreaves the MD. Both emails bounced back saying cannot deliver. So I rang customer services on 31 August the lady said she would get straight on it and I'd receive email with update. Surprise surprise- still nothing. Its absolutely disgusting and unacceptable customer service. I wanted outfit for last weekend. Nothing. Hoped maybe could wear this weekend, not looking good 😕 I'll never buy online again with Matalan. A little communication goes a long way”

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Posted 3 years ago

“Awful customer service and returns Matalan are an appealing company rude and rob you blind”

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Posted 3 years ago

“Ordered some maternity two weeks ago ready for this weekend as going away still not arrived and no one knows where they are!!!”

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Posted 3 years ago

“Great value shop. Sandeep from Hayes store is very customer friendly.”

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Posted 3 years ago

Matalan is rated 3.6 based on 1,867 reviews