Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,870 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Placed order 25 August also paid the £1.99 for express click & collect. I received email on 26 August to say order been dispatched. Nothing since, I tried to email customer services and j Hargreaves the MD. Both emails bounced back saying cannot deliver. So I rang customer services on 31 August the lady said she would get straight on it and I'd receive email with update. Surprise surprise- still nothing. Its absolutely disgusting and unacceptable customer service. I wanted outfit for last weekend. Nothing. Hoped maybe could wear this weekend, not looking good 😕 I'll never buy online again with Matalan. A little communication goes a long way”

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Posted 3 years ago

“Awful customer service and returns Matalan are an appealing company rude and rob you blind”

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Posted 3 years ago

“Ordered some maternity two weeks ago ready for this weekend as going away still not arrived and no one knows where they are!!!”

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Posted 3 years ago

“Great value shop. Sandeep from Hayes store is very customer friendly.”

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Posted 3 years ago

“45885336 order no 16/8/21 2.04am Phoned at 10.10 am 16/8/21 to request a change in size I was told it’s not possible so cancelled order Waited 48 hours and phoned on 18 th at 10.55 am but was told that it will be dispatched soon but there is a delay Informed them that it was already cancelled on Monday They said they will cancel again They have asked to wait for another 48 hrs for refund No cancellation email yet Very Poor service Costumer care staff sounds as if they were asleep No wonder in the delays Disappointed”

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Posted 3 years ago

“Terrible, why on earth have would you think that self service tills are the way forward? I certainly won’t be shopping at matalan again simply due to this reason and I’m not the only one, for goodness sake bring back your sales cashiers and stop trying to cut costs, people need jobs now more than ever!”

Helpful Report

Posted 3 years ago

“I would award 0 stars if I could . I ordered 2 separate orders and paid for next day delivery 5 day later still no order . I spoke to a man from customer service that really couldn’t be bothered and he insisted that Hermes had delivered my items. More or less making out I was lying about not receiving the clothes I had ordered. It’s a shame as I was a good customer and I will now never order on line from matalan again . Now just waiting to see if I get my refund . Not a happy customer!”

Helpful Report

Posted 3 years ago

“Went to Matalan Yeovil for the first time. Never again!!! Woman at checkout was really rude and patronising and the customer she was serving made a racist comment about me to her. Bearing in mind the type of person she was I decided to ignore it as you never know when knives might come out. I'm sticking with normal shops with normal, polite staff.”

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Posted 3 years ago

“What ever has happened to Matalan. Email will respond in 72 hours.Never happens Matalan says they will look into it. Never happens If they just told you they couldn’t care less, which is obvious the case you could at least stop trying to get your refund and get on with you life Questions irrelevant because don’t give option of NEVER”

Helpful Report

Posted 3 years ago

“I spent over £200 online hoping I’d find a nice new outfit to wear on a first date. When the parcel arrived everything had security tags still attached. I don’t live near a Matalan store so I decided to return the clothes. However, the don’t offer free returns and I had to pay £17 for return shipping!!! I spoke to Matalan about this and they said there was nothing they could do about it. Then my tracking said it was delivered months ago but they have never refunded me. Poor poor service, absolute sham”

Helpful Report

Posted 3 years ago

“Returned goods to Matalan. Refund £12 short. Emails do not get answered. Not resolved with phone call. Will avoid in future. Stay clear . Questions that follow review should have the option of NEVER”

Helpful Report

Posted 3 years ago

“Had a missing item, didnt recieve item after complaint, they no longer reply to my messages and i didnt get a refund, i wonder how many other customers they've STOLEN from! I'm frankly disgusted by the customer service and genuinely thought better of Matalan, not any more!”

Helpful Report

Posted 3 years ago

“matalan Egypt really verey bad /almaza branch the quality of the clothes and they dont accept to change they deal with us v bad”

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Posted 3 years ago

“I've been dealing with refund about 5 months now since March I keep calling them everytime it's we are dealing with the matter it's has escalated it's been 5months impossible to resolve the matter it's like rip off”

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Posted 3 years ago

“It’s a shame I won’t be shopping at Matalans again as I know and like what I’m going to get. I will of course reconsider if you bring back real people at the checkouts.”

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Posted 3 years ago

“Well laid out clean store, good customer service”

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Posted 3 years ago

“Went to return sale goods and yes under different circumstances I would have accepted a credit note, but last week when I purchased these items the fitting room was closed. I challenged the stroppy sales assistant who called an even stroppier Manager who was adamant the notices were all round the store about the refund policies well I didn’t see them last week. Won’t be going back to that store for sure!”

Helpful Report

Posted 3 years ago

“The worst customer service I've ever had. I ordered some stuff online, I've got half of them and I called them 3 times to get the refund. Every time they were saying it would be processed and it wasn't. Then after the first call, I put a second order with the missing items, and I got 2 of the 3. I called 3 times for the refund, but I still haven't received it. It's the first time that I am trying so hard to get a refund and especially for items that they didn't send.”

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Posted 3 years ago

“Got my order other day minus an item emailed straight away money received back in my account today fantastic quick service and good quality items I did receive many thanks”

Helpful Report

Posted 3 years ago

“Well , as if you don’t know what people think about self service tills , I spent £150 in your Southport store ,, never again . Most of it is going back tomorrow , four items have tags on , a sales asst would have spotted this straight away ! It was the most stressful shopping experience I have ever had , and after forty years in retail I thought I’d seen it all ??!! I had to call the assistant over five times , no bar codes, wrong prices , etc etc , I had about thirty different items and it took thirty minutes to put through because I had to keep pressing the help button ,, then no carrier bags , then security tags on dresses when I got home ,,beyond fuming ,, Went into marks and Spencer’s and primark to finish my shopping and it was bliss ,,,in a pandemic when we are encouraged not to use cash , you’ve done the opposite ,, good job Matalan ,, said no one ever !”

Helpful Report

Posted 3 years ago

Matalan is rated 3.6 based on 1,870 reviews