Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service, top form communication from order to delivery. The product was extremely high quality. Being disabled I cannot go shopping, so therefore, on-line shopping gives me some independence back. Will definitely use your service again and gain.”

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Posted 8 years ago

“Brilliant service and very prompt”

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Posted 8 years ago

“Having broke my bath with the stepladders!! I wanted a cheap one to replace it as we are selling our house at the moment and found Matalan the cheapest ( but good quality) on both the bath and delivery. Other firms wanted £30 to deliver. Excellent service from the delivery guys. Really pleased how good the bath looks. Highly recommend.”

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Posted 8 years ago

“Arrived early. Well packed. Great value for money!”

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Posted 8 years ago

“Very good service, item well- packaged and carefully delivered by driver and assistant. Excellent arrangement of delivery date/time,company actually volunteered for no extra charge, to deliver on saturday morning. Only 1 very small criticism - my delivery arrived very early in the time slot allowed which was great, however didn't receive a text as promised before the bell rang. Still gets 10 out of 10 from me.”

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Posted 8 years ago

“I ordered a light fitting and it was due to be delivered by DPD on 22/03/16 .I waited in and it was not delivered and the courier made no contact with me.I rung Matalan customer services and spoke to a male advisor who said he'd make enquiries with their logistics dept and get back to me,he didnt. I then phoned back the next day and and spoke to Alice who did return my call but couldn't advise me of a delivery date or give any further information. I have recalled today and was advised that I should wait in until 5pm today as it was due for delivery,it hasn't arrived and I have wasted another day waiting in.I have requested a refund and after this experience I will never use Matalan direct again or recommend them to anyone.The customer service is very poor.”

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Posted 8 years ago

“This service was amazing!! The goods were delivered on the date and time expected. There was one item missing from our order but one quick phone call to the Courier and an e-mail to Matalan Direct and the item followed in the post within days, An excellent service and we are extremely happy with our new bathroom!!”

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Posted 8 years ago

“Our order arrived on time and very happy with our rugs, good value, look.good, just right!”

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Posted 8 years ago

“smooth and easy transaction, very happy with item!”

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Posted 8 years ago

“I had Excellent service from ordering to receiving it, Extremely pleased, Thankyou to all concerned,”

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Posted 8 years ago

“I'd wanted a small tallboy to fit a narrow space in my bathroom for a long time. I ordered one from another firm before seeing the MatalanDirect one. The other firm badly let me down with late delivery and lack of communication. I found the Matalan one and was delighted when it arrived. Although it said 2 man assembly I did it myself without difficulty. It looks fantastic.”

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Posted 8 years ago

“Product arrived in good condition, expected the item to be dispatched quicker than it was, but received regular notifications of status once dispatched. Would use again. Product was reasonably priced too.”

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Posted 8 years ago

“I ordered 3 items which had a delivery estimate of 2 to 3 days. After 3 days I emailed customer services to find out where my goods were. Finally after 8 days my items arrived. I did not want one of the items as it was not suitable for my needs. I paid 9.99 for delivery but when I asked to return it they wanted to charge me 55.00. This is not clear on the website. I also assumed that I would be able to return any goods to my local Matalan store but instead need to deliver this to Bolton. They will only accept tracked items so I can't even take it back to Bolton myself. Which is after all only 120 miles away. My item to return is still sitting in my living room as I am now stuck for a courier over the Easter holidays. While the people in customer services are polite they did not resolve my problem. It has been an utter nightmare ordering from Matalan direct. Would never use them again. Really really poor experience and will be telling all my friends about it.”

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Posted 8 years ago

“Took two weeks to receive a rug. Lack of communication. Will not recommend service.”

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Posted 8 years ago

“Product as described and good value for money, however, after receiving acknowledgement of order did not hear anything for a week so had to chase it up. Would have been useful to know that the product had been dispatched and when to expect it.”

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Posted 8 years ago

“excellent service did click and collect, smooth as silk,my only problem was my own poor choice, product excellent but at 75yrs of age now know clocks don,t turn back, but worth the try.well done everyone.”

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Posted 8 years ago

“Highly satisfied. Would reccomend to a friend.”

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Posted 8 years ago

“Very nice delivery men and arrived when they said they would and a lovely product for the money.”

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Posted 8 years ago

“I am happy with delivery service but not with product itself.”

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Posted 8 years ago

“Very happy with everything will order again thank you.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews