Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“its was right thing and length i needed”

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Posted 7 years ago

“The Allibert garden chairs are excellent and delivery as promised.”

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Posted 7 years ago

“Efficient service, item delivered on time.”

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Posted 7 years ago

“Love my new chairs, came on time.. staff very helpful”

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Posted 7 years ago

“They have a wide variety of items, all of good quality and competitive prices. Their website is easy to use, and they always deliver on time.”

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Posted 7 years ago

“Everything I wanted was in stock, store very clean and well presented, staff very nice and pleasant as always.”

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Posted 7 years ago

“Easy checkout, no hassle collection from store”

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Posted 7 years ago

“Everything u could ever want for urself and ur family can be bought from mataland the quality is good as well as the prices I never have enough time to look at everything”

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Posted 7 years ago

“Good value and quality”

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Posted 7 years ago

“I ordered some gym clothes from their website on the 27th for next day collect from their store in Stockport. Got an email on the morning of the 28th to say that my package was on the way to the store and i should recieve and email and text when it arrives. So on the 30th I was getting worried. Got in touch with CS online and they apologized for it being delayed then offered me a £5 gift voucher, also may i add that they only offered me my postage charge after i demanded it back. I asked the lady 3 times where it is and she said she wasn't allowed to tell me. I can only get my refund on the postage once I pick the parcel up. it is now the 3rd of July and they still haven't got back to me. I asked a few of my collegues at work if they have had a similar problem and all of them said they had, whether it be waiting for 2 weeks for something that was ment to be next day or just damaged beyond use. Matalan don't have a clue when it comes to online purchasers, they have no intention to deliver parcels next day, they just want your money and when you want it back they have you going through loops. Matalan should sort this out because it will ruin the company in the long run. All you have to do is come on here just to see the tremendous amount of angry customers. If people are having to come on here and give you bad reviews then your Customer Service department obviously needs sorting out. And if you are reading this Matalan, WHERE IS MY BLOODY PACKAGE?!!!”

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Posted 7 years ago

“urgent order on next delivery didn't arrive so we called Matalan who assured us 100% that the delivery would be with us by 8pm. It never came, with no notification from the delivery company. As a result, we had six guests without bedding. Useless and appalling - don;t use them”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Really good quality products are a good price.”

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Posted 7 years ago

“Their customer service is really good as they always respond quickly to a queue forming and put more people on the tills. It is also air conditioned which is lovely for shopping!”

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Posted 7 years ago

“Ok but could be better on checkout for promo code took about 10 x to rectify”

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Posted 7 years ago

“Again good quality clothes and will exchange with out any questions”

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Posted 7 years ago

“Great selection and value.”

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Posted 7 years ago

“I placed a order and was delivered to store for free within 2 days and when I collected item it was fast service”

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Posted 7 years ago

“Great clothes, free click and collect, always friendly and helpful staff”

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Posted 7 years ago

“Have bought from Sovereign Harbour Store Eastbourne & the checkout staff are always friendly, polite & helpful. My online shopping experience has been excellent. Great range of items at low cost.”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews