MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

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Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have submitted a return and i have not received the refund yet? As the item was not as a diff colour to whats shown..”

Helpful Report

Posted 3 years ago

“Don’t understand why I’ve got to pay a fee for returns. Day light robbery at its finest”

Helpful Report

Posted 3 years ago

“Pants were too small and I’m the price to ship them back for a return was the same price as the pants themselves so it’s totally not worth it!!”

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Posted 3 years ago

“I don’t have my refund or return of clothes that I bought”

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Posted 3 years ago

“My set didn't match”

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Posted 3 years ago

“I understand this may be something out of their control. But their exchange system to North America is an absolute train wreck. I ordered 2 pants that cost me 150, had to pay 90 dollars for shipping plus duties. They fit too small and had to exchange to a size up. They made me pay for the shipment back which was a hassle. and I had to pay duties twice again when they resent it. I paid more for shipping than the actual value of the pants themselves. Turned out to be over 150 dollars just on shipping costs alone for the exchange. Customer service was slow to respond and did nothing to help me on this insane cost. I needed these pants for work asap but it took almost 2 weeks until they shipped me back my exchange. The only positive takeaway is I am happy with the pants, even though they are made in China and not worth the hassle. There needs to be some accountability for the customer there, otherwise don't bother shipping to North America. Own up”

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Posted 3 years ago

“I ordered my things July 16 and I still haven’t received them yet.”

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Posted 3 years ago

“I should not be responsible for shipping on returns to the UK. That’s not fair for your US customers”

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Posted 3 years ago

“Poorly made! Not luxury at all Peacocks has better quality”

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Posted 3 years ago

“Scammmmmmm”

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Posted 3 years ago

“Pants were ill fitting..”

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Posted 3 years ago

“My order arrived and I black pinstriped pants are way to small for me. So I packaged them up to return them but the shipping is over $100, which is almost more than the items. I read the refund policy and understand that the shipping cost is my expense. This is just a bad online shopping experience, I’ll be sure to tell all my family and friends to avoid shopping with Mauvais.”

Helpful Report

Posted 3 years ago

“Size is very off. Even though I got a size up from normal pants that I wear. These pants are paid for skinny leg guys. Still the style is great. Just disappointed that they were the wrong fit for me.”

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Posted 3 years ago

“Too tight, size runs small, button opening is too small.. Product was terrible, quality was garbage.”

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Posted 3 years ago

“Clothes didn’t fit right”

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Posted 3 years ago

“The process to exchange clothes from the US is expensive and very inconvenient”

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Posted 3 years ago

“Pants were too tight. Bad customer service”

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Posted 3 years ago

“Option for return clothes are a hassle to deal with won't be purchasing in the future”

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Posted 3 years ago

“It no good at all”

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Posted 3 years ago

“I never even got the package. This is truly upsetting and it seems like the team isn’t doing anything to help. If they afforded me a refund I really was just going to purchase the clothes again because I know it wasn’t your fault but the service has taken almost two months with no resolution.”

Helpful Report

Posted 3 years ago

Hey bro, we are really sorry to hear about this - Can you send us a DM on Instagram/Facebook so we can look into this for yourself?

Posted 3 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews