“Lots of luck getting any reply or help from them. have ordered 3,trigger kits, two worked great, video accurate and functioned reliably. The trigger kit for Kahr 9cm and video did not work and the video was not accurate. Tried there email, 3 days no reply and there answering service 3 times no reply.”
“I’ve called and left messages 3 times now. Sent 2 emails. I went to the site and found a number to text to and I did that. After 2 weeks still no response. I simply asked a yes or no question. I’m buying somewhere else and I would encourage you to do the same.”
“I have a SCCY2. Bought the trigger kit. I was real happy with the product and delivery time.
The video was very very well done. But when I tested my weapon (like video suggested) my trigger would not reset. One again I followed the video. Did what he said to do. Did not work. (5 more times) emailed MCARBO. NO response for 2-3 weeks. Emailed again they gave me "canned" answers, emailed again asking if I could send the gun in. NO ANSWER emailed again to clarify that I was not asking for a freebe and wanted to pay for the work. Still no response.
I started this process on May 20 / 24. Still nothing
Tried to join the forum could not, tried to reinstall the OEM tigger no go.
(Yes I may have screwed up. But I and been a repair tech for 58 years. I don't think I screwed it up)”
“Terrible customer service. Product they sold me was out of spec. Put the product in and it would not release. They didn't believe that their product was the problem had to ship my firearm to them. They made me pay shipping you them then sent me a return label. Offered 10% off next purchase. I can not state enough service was terrible and I am out a part that they had to break to get their out of spec part out of my firearm. Contacted support multiple times and while friendly just not helpful at all. Requested multiple pictures of the problem then said it was me. Once they confirmed their item was out of spec all I got was an apology. No real resolution. Again out an OEM part as well.”
“Ordered a trigger kit and one part was missing (they gave me double of another part). Honest mistake, but going on one month and they haven’t made it right. No one answers phone calls or returns messages. No one responds to numerous emails on their help desk account. The company is probably two overwhelmed people working out of their garage. $160 down the tube. Don’t waste your money or your time with this company. Order from Timney Triggers and thank me later.”
“I installed a trigger spring kit in a Sccy cpx-4 and have been getting light primer strikes ever since. The minimum light strike rate is 2 out of 10. When I retry them they fire just fine in my Ruger or my Glock. I will have to reinstall the original springs or trash the gun. I will not trade or sell it. It certainly can't be relied on to protect your life. I haven't contacted them but I pretty much know what would come of that - I did it wrong. I am not a gunsmith but have been shooting and working on firearms all my life and I am 80 years old now. I find that at this age people are more than happy to tell you how dumb you are.”
“I placed an order with these guys and when it showed as delivered it was not my mailbox.
I sent them a message explaining the situation and they immediately responded which I appreciated but they told me I needed to file a claim with the Post Office which I think was a bit odd. I don't understand the customer service tactic of putting it on the customer.
Nonetheless I attempted to do so And couldn't because the package wasn't insured by them so the Post Office stated that it could not be submitted for a loss claim.
Instead I filed for a missing mail piece search and send it to them asking if it would suffice. Since then I've sent multiple follow ups and they've never responded.
First of all it's not acceptable to put the onus on the customer to do the research because a package wasn't delivered and secondly ignoring then asking for clarification is even worse.
This is my 1st time dealing with this company and it will be my last.
They've gotta be stupid if they don't think I won't get my money back through a credit card dispute. Because of their garbage customer service I'll leave my review across every platform on the Internet.”
“Ordered a spring kit for a savage axis on 11/8/22(Tuesday) and paid for 2 day shipping,part isn't expected to arrive until 11/15/22(Tuesday a week after it was ordered).They gave me an excuse that they were rearranging the warehouse and that FedEx didn't ship on the weekend. BS.... I will never order from this company again.”
“Order the PMR 30 kit (10-31-2022). I call today (11-2-2022). The response was it should go out today, shipping us behind. I am a veteran myself and the last thing you want to hear is a bunch on excuses. Mcarbo stop sleeping in and get your orders out daily.”
“I am very disappointed in M*Carbo. I bought a Kimber Micro 9 based upon the YouTube video the president of M*Carbo made showing the trigger pull reduction on this exact pistol from +/- 6 pounds to 3-1/2 pounds. So, I buy the pistol and go to order the trigger spring kit and a couple tools from M*Carbo to perform the installation. Spring kit was showing back ordered. Contacted them and asked when they would be re-stocked and they weren’t definite, but were anticipating about a month. Over the 4th of July weekend it shows it’s available and I order it. Following the holiday I get and e-mail stating there was a backorder. Then I got a phone call from a very nice lady explaining that the trigger spring kit is in engineering and they are re-designing it and there is no timetable for the spring kit’s availability. So, I’ve yet to shoot a pistol I wouldn’t have bought given what the truth is about this spring kit.
Here’s the link to the video for the now nonexistent spring kit.
https://youtu.be/bbn-tkWj5S4
Maybe Chris Nelson would like to buy a brand new Kimber Micro 9 and an expensive leather IWB holster I have no use for?”
“Ordered 2 CZ 75 recoil springs. After 50 rounds, I disassembled the pistol to find the slide was stuck. Long story short, the spring was quite a bit too long, coil bound, and smashed the recoil spring guide through the frame (destroyed the guide). Had this gun had a metal guide rod, it likely would’ve damaged the frame. I measured it fully compressed against 5 other springs from CZ, CGW, and Wolff. All the other springs (13-18lbs) were exactly the same length, with only one loop of spring visible outside the slide fully compressed. Theirs has 4 loops and is almost .100” longer than the rest. They first said I installed it incorrectly. Then they said there’s something wrong with my brand new 75 omega. They talked to me like I was a child and insulted my intelligence. After reading the reviews here, I probably won’t even send the springs back, as it sounds like I won’t be getting a refund anyway. Very very poor company to deal with. I said from the beginning I felt the spring was simply a qc issue, and they responded with insults.”
“Hello Everyone,
I am not one to leave reviews (especially negative reviews) but feel this needs to be known. I recently ordered 7- CZ75 MCARBO Spring Kits for my TriStar Pistols. I ordered these because I was told if they did not fit I would be able to return them for a FULL REFUND (I have a chain of emails to prove it) That being said I kept one of the kits I had already installed (minus some parts of the kit that didn't fit) because I didn't want to go though the trouble of removing the MCARBO Spring kit I had installed which by the way made a very minimal almost unnoticeable difference vs. the 40-50% less trigger pull they claim. I returned the other 6 kits back to MCARBO for a FULL REFUND as I was told i would receive. I finally received a refund from MCARBO minus the return shipping cost which they failed to mention to me (not a big deal only $4.04) but worst of ALL they kept the Sales Tax which they say they do not refund ($17.44) which is Totally Illegal to do !!!!! I wonder how many MCARBO Customers have been ripped off their hard earned money by paying taxes on an item they returned ???? Is MCARBO paying the government this Sales Tax that they are NOT refunding their Customers ??? I highly doubt it !!!!! SOUNDS LIKE TAX FRAUD TO ME !!!!! I will be contacting the Feds to report them along with filing a complaint with the Better Business Bureau. Stay away from MCARBO at ALL COSTS (Pun Intended) You have been warned !!!!!”
“For a company that's this large and makes the money they make , they do not help the customer. I'm an NRA instructor , Gunsmith, and in the Firearm business. I ordered a trigger kit and polishing kit and after 10 days and 3 calls no product. The shipment was created and the product shows still in clearwater. I asked for a replacement ... Pretty standard . When I asked for free overnight shipping since they dropped the ball not me I was told I had to pay $30 for that service. Spoke to a manager and the same thing. I was very rudely told "I don't work for the post office " twice.”
“Ordered several parts for my Ruger PC Charger from them, everything came as expected but I ran into a bit of trouble with the muzzle break. The crush washer on the muzzle break deformed and therefore I needed to obtain a replacement. It was my fault and I own that, I was not expecting a replacement for free but reaching out to customer service, I was told a replacement washer will be $7.00. This is very poor customer service IMO, I obtained 5 replacement wagers from a random eBay seller for $5 shipped. I will never buy another product from them again, I’m sure their products are great as long as everything goes right, you’ll be happy. Just hope that nothing goes wrong for you as they are not trying to help. To me, customer service is just as important as a quality product.”
“Purchased multiple items for Hi-Point Carbine to include: Extra Power Recoil Spring & Stainless Steel Guide Rod. Of those 2 items, there is a recall for both. Seems that their company did not do their do testing prior to selling items. Purchase at your own risk. Now I have to contact Hi-Point and see if they will send me the original parts as a warranty item.”
