“Looked at reviews and was only going to this showroom to see the actual colour for my 5th A class. Was not going to buy.
Place was clean, tidy well presented. A salesman greeted me within a minute. Offered me a coffee.
I sat with him and told him what I was after. He couldn't have been more helpful. I did mention to him I wasn't going to buy from them because of the dreadful reviews I had read.
Then I noticed another salesman whom had sold me my 1st mercedes many years ago. I spoke with him about the reviews and he said changes had been put into place to remedy most of them. Obviously you can't please everyone. I then returned to the first salesman and proceeded to buy my 5th. Will take a week or so to get it, but have to say I was very happy with how the transaction went.
Suggest to all those wishing to purchase a car from Warrington Mercedes to visit the showroom and decide for yourselves.
I will of course revisit this site if I have any issues when I actually pick the car up.
Long winded I know but glad I went there.
Steve”
“Had a problem locating a 12v connector port for a tyre compressor. Rang Mercedes Warrington and spoke to Chris in sales who was most helpful. He even rang me back and quickly solved the problem. Thanks once again for the prompt service”
“Hi Gabriel R.,
Just wanted to say a huge thank you for all your help up to and on 18th October 2024! We really appreciated how smoothly you handled everything with the sale of our cars. It was a pleasure doing business with you.
We especially appreciated your clear explanations, your patience with our questions and your friendly demeanor. It made the whole process so much easier and less stressful.
Thanks again for everything, and all the best to you too and do keep in touch.
Best regards,
Abass”
“Loved the atmosphere at Warrington Mercedes, very attentive and smiley staff on hand to greet and support you.
Had all my questions answered and will be definitely be returning.”
“Extremely happy with the customer service we received from Mercedes Warrington. All the staff were extremely friendly and helpful. Special thank you to Gemma and Josh for all your help with the purchase of our new vehicle and the smooth handover.”
“Great experience with Lisa at Warrington, she helped me with my choices on buying our next new car, she made the process of buying and car simple and kept us informed all the way through, thank you Lisa, would definitely recommend Warrington”
“A big thank you to all at Mercedes Warrington. Very professional and friendly service.
The purchase of the car went through without any issues. A big thank you to Gemma for the handover of the car and the information provided. 5 star service”
“I was very happy with the customer service today when I brought my car into the garage for a repair to the petrol cap. The lady on reception was very helpful when I spoke to her on the telephone. When I was waiting for my car I enquired about a price to exchange for a new car. I spoke to a lady and also a gentleman who were extremely helpful.”
“Dan was very informative showing me new cars both in the showroom and online, and comparing new with old on line. He was not pushy nor over talkative. When I decide to buy I will feel very comfortable returning to Warrington.”
“I was really happy with the customer service in Warrington branch today Jackie O’Neil was extremely helpful and looked after me very efficiently. Richard the service person also helped me and was really helpful and got me all sorted.”
“I called MB Warrington regarding an issue with my EQA250. I spoke to a lady who I discovered later was Emma Baxter. She was so helpful, professional and a credit to the company. My car was fixed the same day and I would like to thank the fitter Dave for his prompt and professional service. Overall I could not have been happier. Big thanks to both”
“I just wanted to say a huge thank you to everyone concerned in getting my E Class estate serviced. The car was collected yesterday by Andy. Totally professional and courteous in his manner. I briefly mentioned a problem with a parking sensor before he took the car away. As a result of his actions the issue was investigated and the part ordered. They kept the car overnight hoping to repair it today. Sadly the part didn't arrive on time, but I'm booked in for a future appointment. Throughout the process Luke from the Service department kept me fully informed. Andy has just returned the car and it's now spotlessly clean. He made sure I was fully informed regarding the next appointment. I couldn't ask for more, thank you.”
“I just wanna say how amazing Asha (sales) is, her customer service is amazing shes a lovely women, not only just me but to my daughter bringing her snacks or her ipad for games, Asha understood my problem when my last car and just wanted the same but just abit better/newer! She made that for me made it so easy for my to buy the car always updating me she and get colleague David also helped me with my payments, there is alot more to say but Asha is amazing and lovely friendly woman, she's one for always putting customer firsts and giving them 100%. I cant thank her enough shes the reason why i would go back again.”
“Lovely people and great service from our recall, not visited before but due to recall had to visit and i have to say the team are so welcoming and friendly .....will definitely take my car their in future”
“I collected my recently purchased vehicle from Mercedes Benz Warrington, on Wednesday last. (This is the fourth vehicle I have purchased from this Dealership). Thomas Smith was the Sale's Executive I dealt with: basically from my initial tel-com, viewing and test-driving the vehicle and successfully completing the deal the whole process was flawless as a result of Tom's attention to detail and efficiency. Tom presents as a warm and friendly chap: honest, sincere, genuine and clearly a man go integrity. His professional conduct represents the Mercedes brand and indeed Mercedes Benz of Warrington as he displayed expertise, product knowledge, experience and enthusiasm. Tom was highly efficient and supportive, taking time to explain everything in meticulous detail throughout the entire purchasing/pre-delivery process and went above and beyond to ensure complete satisfaction of the highest standard on my part.
Thanks a million Tom for all your efforts on my behalf.”
“What a fantastic service I have received when having my car serviced at Mercedes’ Warrington. The team are on top of their job, booking the service was faultless. I will definitely be back. It was great to feel like I was a valued customer. Thank you to all.”
