Merchbar Reviews

Name: Merchbar
Rating: 1.43

1.4 Rating 289 Reviews

8 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 24th October 2024

Anonymous

Merchbar 1 star review on 11th August 2024

Arin

Merchbar 1 star review on 14th December 2023

Merchbar 1 star review on 29th April 2022

Merchbar Commits Fraud

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They deserve no stars. One month and no response then they claim they can’t ship to Canada. They then offer to give me store credit. Now they are saying that it will take over 10 business to process the refund. They are deceitful and disingenuous and misrepresented everything in the transaction. Avoid using merchbar.”

Helpful Report

Posted 3 years ago

“Don't order from these people! Been waiting three weeks for any sign of the item being shipped. This wasn't a preorder either. They stated it was in stock. Luckily I've paid via PayPal and currently seeking a refund through them. Artists, please don't use this company to sell merch on your behalf. They are unreliable.”

Helpful Report

Posted 3 years ago

“DO NOT PRE-ORDER anything from Merchbar if you care about getting it. Pre ordered a limited lp 2.5 months ago and then I suddenly get a cancellation refund. The record is now sold out everywhere else and 3x the price second hand. Garbage company will never order from again!!”

Helpful Report

Posted 3 years ago

“I live in Canada and ordered $170 worth of records before reading any reviews and my heart sank once I did. I received a USPS shipping address the next day that was invalid and thought I had gotten scammed. After 2 weeks I read a reddit review that said the shipping # was actually DHL so I checked tracking on their site. Sure enough DHL had the records at my local facility within 2 days of ordering and were awaiting import duty payment before delivering but did not attempt to contact me to let me know. I paid the import tax ($42CAD, not cheap) and received my 7 records the next day in perfect condition. Merchbar responsible for giving wrong shipping company tracking and DHL responsible for not contacting me for payment. Hope this helps someone.”

Helpful Report

Posted 3 years ago

“Great product selection, but the use the cheapest and nastiest packaging. Be warned- do not order vinyl records from them. Unless you like your covers looking like origami.”

Helpful Report

Posted 3 years ago

“Don't order from merchbar if you live in Canada...they dont track their international shipments..make you wait 60 business days only to tell you it was returned to sender and now we no longer have it in stock...same exact excuse for 2 out of 3 orders....waste of time. Will NOT be ordering again.”

Helpful Report

Posted 3 years ago

“Un puto timo. 85€ por un cortavientos y una camiseta. Y cuando llega, tengo que pagar 35 euros mas de impuestos de aduanas... Si los tengo delante les parto las piernas.”

Helpful Report

Posted 3 years ago

“I have never had to jump through SO many hoops just to do a return. It is absolutely ABSURD. They make you fill out a form for the return, then they make you TAKE A PICTURE of your shipping receipt and email it to them. THEN..... THEN... they "suggest" you track the return and once you see that it has been delivered back to Merchbar.. you contact them AGAIN and tell them to process your refund. They are banking on the fact that people will not follow all of the steps and then they make out... Don't know how these people sleep at night... 30.00 t-shirt.. ive spent way too much time on this return.. but I WILL get my money back if it's the last thing I do. MERCHBAR SUCKS.”

Helpful Report

Posted 3 years ago

“I received the shirt about 2 months after ordering it. There was no tracking whatsoever so I was worried that I would get scammed. It cost me 36€ (shipping included) so I had high expectations. I was incredibly disappointed when I received it – the material was cheap and the colors of the shirt were completely different than what I had seen in the photo. It was so overpriced, I can't stress this enough – the shirt I received looked and felt so cheap. I wish I had known better than to order it. If you want to order something from there, try to find another site, especially if it is merch.”

Helpful Report

Posted 3 years ago

“It's a fraud company，I bought an album, but I haven't received it after two months.”

Helpful Report

Posted 3 years ago

“Stay away. I ordered a T-shirt well over a month ago. The confirmation email says 5 to 7 days is the estimate delivery. Their customer service reps only say... We understand your frustrations, and we're sorry that your order was shipped later than you expected and Sorry for any inconvenience caused. We kindly ask that you continue to wait. I wish I would have seen all these other reviews I would have NEVER purchased from them. This is a scam & I will fight for my money back.”

Helpful Report

Posted 3 years ago

“I would NEVER refer merchbar to anyone I ordered one shirt just one and I paid an it said 3 to 6 business days on the 7th day I emailed merch bar asking where my shirt is they said oh we are sorry you will receive it in 8 to 15 business days when the next day of me ordering it I got a email saying it was shipped on 03/3/21 so your telling me I have to wait a month for one shirt no thank you poor customer service poor communication skills they'll be happy an fast to take your money but will pretty much tell you it'll get there when it gets there will never use this site again an wouldn't recommend it to anyone”

Helpful Report

Posted 3 years ago

“Jag beställde en hoodie åt min dotter i slutet av november -20 som var tänkt som en julklapp, den kom fram till mig 26/2 -21 så total leveranstid 3 månader.. När jag dessutom packar upp hoodien är tvättlappen i nacken bortklippt och det gör att även fast hoodien är ny så ger den ett begagnat intryck. Var i kontakt med kundtjänst i januari då jag undrade vart min beställning tagit vägen och de var väldigt trevliga och tillmötesgående men med tanke på den långa leveranstiden och skicket på hoodien kan jag tyvärr inte ge ett högre betyg.”

Helpful Report

Posted 3 years ago

“Never got my order!! It's been 5 months”

Helpful Report

Posted 3 years ago

“Bought 6 LPs in one order. One arrived, other 5 didn't (in the end I got all the right LPs). Wrote them re: the order and they told me the one I received was on back order. Waited for the rest of the order to arrive so I could verify which records I was actually going to get since their system was incorrect... DHL tracking number showed an attempted delivery but there was none so I called DHL. Merchbar put a random phone number on the order so I would never receive a call to pay a import charge; that was never mentioned during checkout. If I didn't pay it the items would simply be sent back to them. Since I simply didn't want to deal with Merchbar for a refund I paid the import charge to get my brand new LPs which... are clearly used as there are finger prints and marks all over them. Wtf Merchbar? Stay clear of this joke of an online store.”

Helpful Report

Posted 3 years ago

“Order took a while to arrive. Then two months later I get an unpaid import tax bill for over £25! When I've already spent nearly£100 on vinyl, including shipping.”

Helpful Report

Posted 3 years ago

“I ordered 1 album (not a big order at all) on January 24th. It is now February 22nd and i haven't even gotten a single tracking update. Total scam. I might as well have ordered from wish haha.”

Helpful Report

Posted 3 years ago

“The worst customer service ever. Wanted to place two orders (in stock) numerous times and kept getting Error in order submission. Contacted them immediately and didn’t get a reply until hours later and by that time the item went out of stock.”

Helpful Report

Posted 3 years ago

“My initial experience makes me wonder if this is a scam. I needed to correct in order and sent an email to the email address that was provided. The email was unable to be sent as it was not a valid email address. II hope this was not a scam to get my credit card information. I will not order from here again”

Helpful Report

Posted 3 years ago

“Ordered a hoodie on !27 November 2020! Still didn't receive it. Never again.”

Helpful Report

Posted 3 years ago

Merchbar is rated 1.4 based on 289 reviews