Merchbar Reviews

Name: Merchbar
Rating: 1.36

1.4 Rating 339 Reviews

7 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.4

Based on 339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Order took a while to arrive. Then two months later I get an unpaid import tax bill for over £25! When I've already spent nearly£100 on vinyl, including shipping.”

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Posted 3 years ago

“I ordered 1 album (not a big order at all) on January 24th. It is now February 22nd and i haven't even gotten a single tracking update. Total scam. I might as well have ordered from wish haha.”

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Posted 3 years ago

“The worst customer service ever. Wanted to place two orders (in stock) numerous times and kept getting Error in order submission. Contacted them immediately and didn’t get a reply until hours later and by that time the item went out of stock.”

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Posted 3 years ago

“My initial experience makes me wonder if this is a scam. I needed to correct in order and sent an email to the email address that was provided. The email was unable to be sent as it was not a valid email address. II hope this was not a scam to get my credit card information. I will not order from here again”

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Posted 3 years ago

“Ordered a hoodie on !27 November 2020! Still didn't receive it. Never again.”

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Posted 3 years ago

“Watch out! They are Scammers!! I buy 2 shirts from Dua lipa in November and get a cheap copy poster from China on Jan 25! and they use the name of Dua lipa on the package! And i mail them a lot about that! You get always the same answer from the same person! Thanks to paypal i get my money back!”

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Posted 3 years ago

“Product has taken over 2 months to ship, they ran out and won't tell me what they are out of stock of so they can't even partial ship and refund. Customer service is outsourced to Phillipines. Not their fault but they really suck”

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Posted 3 years ago

“They are legit. Everything Was original. Of course it Took time because i live in germay. 👍🏽”

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Posted 3 years ago

“I thought I was scammed it took a few months but it came”

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Posted 3 years ago

“Placed an order on January 2 for one shirt. On January 29 it still is processing, not even shipped. Customer service was no help. Do not order from merchbar. Covid is no excuse for this.”

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Posted 3 years ago

“Order was perfect and authentic. It arrived in 3 days!”

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Posted 3 years ago

“Scam. Charged me insane shipping fees, and didn't pay the courier so they are now holding my package hostage for fees that I already paid. They provided an incorrect phone number to DHL, my guess is so that my package would get shipped back to them and they could keep the money. Never again will I order from them this has been such a hassle. Merchbars customer service has been a joke.”

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Posted 3 years ago

“Merchbar is a scam and they put you intouce with a fake email”

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Posted 3 years ago

“Charge exorbitant shipping fees and product takes over two weeks to arrive. I ordered a print from them and another company, and the other company for $8 less shipping got their product here (USA major city) within days, both USPS. Over two weeks and still waiting on Merchbar.”

Merchbar 2 star review on 22nd January 2021

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Posted 4 years ago

“As soon as I have put an order and made a mistake I wanted to cancel my order.. Immediately send an email saying that I want to cancel and get a refund. The only answer is too late our order is ready... And can't get a refund, unless you wait for the package, return it... Too difficult and long process. I will not recommande this company”

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Posted 4 years ago

“Ordered 2 shirts.. 2 months later filed a claim against them. Call servive. No one from company answers phone.. DO NOT BUY FROM THEM”

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Posted 4 years ago

“I want to hurt someone. Scammers should receive hammers. My son thought because it wne through our Amazon Prime pay that it might be ok.”

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Posted 4 years ago

“Ordered hoodie AC/DC. Sizing not accurate. Can't return it. Called office and was told I would get a return call. No responce. "Beware" total con website”

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Posted 4 years ago

“This is a horrible company. First I ordered an album that was supposed to be delivered 12-20-20. It was a Christmas gift that finally showed up 12-29-20 after being “guaranteed by Christmas” twice by merchbar representatives. Then i ordered a hoodie and vinyl album in November of 2020. The hoodie showed up 12-22-20 but the album was not released until 1-8-21. Merchbar claims my vinyl was delivered before it was even released. They are claiming the hoodie shipment was both items. It was not. This company in a total scam. Please don’t waste your money.”

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Posted 4 years ago

“Ordered November 28th, still says processing (not even shipped) but they will not respond to my emails asking where my items are. Unfortunately the band has no other options for on line merch that I could find. Do not order from them.”

Helpful Report

Posted 4 years ago

Merchbar is rated 1.4 based on 339 reviews