Merchbar Reviews

Name: Merchbar
Rating: 1.31

1.3 Rating 395 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.3

Based on 395 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraud. Took my money never sent anything for months. Requested refund. No money has been returned.”

Helpful Report

Posted 2 months ago

“I ordered a vinyl last year, after 2 months I still had nothing, I sent an email, and they told me not to worry, today no vinyl and they don't want to refund me. I was robbed, I do not recommend doing business with them, you will lose.”

Helpful Report

Posted 2 months ago

“Just as bad as the other reviews. Items I ordered were listed as in stock however months later I have received nothing but notices thanking me for my patience. Worst online purchase experience I have ever had. Don't order anything from them so you won't be sorry you did!”

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Posted 2 months ago

“Their website claims they have stock of the item I purchased, but it has been 2 months and I cannot get a clear answer from their customer service team as to why they cannot provide my order.”

Helpful Report

Posted 2 months ago

“Terrible company. Ended up doing a chargeback. I ordered records and gave up after over 45 days of trying to get a single one. They take your money the moment you order, not when your item ships. Their customer support takes 3 days to get a canned response. Avoid.”

Helpful Report

Posted 2 months ago

“They don’t even deserve one star, I’ve been waiting for an album since December 16th , was charged and have made multiple attempts to get a refund or the album, you just get a runaround!! Never again will I order from them!!!”

Helpful Report

Posted 2 months ago

“Back ordered for months & then denied a refund for the item they never sent. Total scam company.”

Helpful Report

Posted 2 months ago

“I have placed the order 3 months ago and it wasnt sent at all and they do not answer on their help address about it”

Helpful Report

Posted 2 months ago

“Would rate zero stars if I could. A known scam website that has stolen over $100,000 from customers and shoppers. Don’t shop from this horrible website of thieves and bandits.”

Helpful Report

Posted 2 months ago

“If I could as well give them 0 stars I 100% would. I ordered two records for a christmas gift and of course just like everyone else was promised the 8 week shipping. One showed on back order so once it was passed the due date I didn’t think much of it. More and More time passed so i tried reaching out and continued to get the generic messages. I called and got the same thing. Now they are having sales on BOTH records I had paid $101.07 for. This is absolutely ridiculous and a waist of your time and money. This business should be shut down and everybody reimbursed for the money whole plus all the lies we had been told for WEEKS, MONTHS, some even YEARS. MERCHBAR SUCKSSSS DONT ORDER FROM THEM!!!! I WARN YOU DO NOT”

Helpful Report

Posted 2 months ago

“If I could give zero stars I would. Had an open order for almost year. Cancelling finally and will be hoping I get my money back. I hope the company goes under soon.”

Helpful Report

Posted 2 months ago

“Made 3 orders the end of September and its now the end of January and have not received. Cancelled two of them earlier in the month but left the big one of $1,800. Cancelled this on Friday after a week of emailing with no response. Wtf is going on with this company. I am hopefully going to be refunded, we'll see.”

Helpful Report

Posted 2 months ago

“Still waiting 8 months later for my order. After having 5 ignored emails to customer service and asking for a manager to contact me, I finally received a copy/paste response (not from a manager) saying that they are having supply issues. Insane. Order from literally anywhere else.”

Helpful Report

Posted 2 months ago

“Ordered items months ago and still have yet to receive. Anytime I reach out to customer service, they say they are working to fulfill the order. Obviously they do not have the items in stock when purchased. Should not be allowed to operate a business this way. AVOID at all costs.”

Helpful Report

Posted 2 months ago

“Ordered st the beginning of December for a Christmas gift. It was in stock and it should have been no problem to receive in time for Christmas. As of today I still have not received it. I have emailed multiple times! They do respond with a generic message saying they are busy. I am so frustrated and requested a return of my money. Have not heard back. DO NOT ORDER THEM!”

Helpful Report

Posted 2 months ago

“Ordered 4 vinyl 5 months ago. Never received. Have been calling/emailing daily for months. No explanation OR staff response whatsoever. I had to get my bank involved JUST to get my money reimbursed (this is a long process and the investigation is STILL pending). 100/10 would not recommend.”

Helpful Report

Posted 2 months ago

“If it were possible to leave 0 stars, I would. I purchased a vinyl record from Merchbar on 5/24/24. It is 1/23/25 as I write this review, and I have not received my order or even a response to the four emails I have sent them. Merchbar has consistenly shown that their customers do not matter to them. A wait of 8 months warrants at the very least a courtesy notification and explanation of the delay. A customer should never have to contact them for such an issue in the first place; the fact that they refuse to even acknowledge me is insulting and a display of appalling customer service. In short, be advised that your orders from Merchbar may or may not arrive, and they will repeatedly ignore you because they do not care about your customer experience at all.”

Helpful Report

Posted 2 months ago

“I had ordered a record from merchbar almost a year ago now and it literally never shipped. And when I tried to get a refund it also didn’t let me do that”

Helpful Report

Posted 3 months ago

“It's been 2 months since I ordered the item. I don't get the item or any updates about when I will get it. When I reached out to ask one month after, someone just wrote back saying they're really busy and they'll get to my inquiry. Another month went by and I had to reach out again. I only received a vague response. I don't have the item or even an idea of if I will ever get it, and they already have my money. Stay far away from this company.”

Helpful Report

Posted 3 months ago

“It's mostly a scam site, they say they have stock when they defiantly don't then blame suppliers when you ask what's going on with your order. Their business model is take money and hope you forget they have your money.”

Helpful Report

Posted 3 months ago

Merchbar is rated 1.3 based on 395 reviews