MFI Medical Reviews

Name: MFI Medical
Address: 10695 Treena Street, Suite 105, San Diego, California
Rating: 4.67

4.7 Rating 2,910 Reviews

94 %

of reviewers recommend MFI Medical

Company Reviews

Product Reviews

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Visit Website

Phone:

8588317718

Email:

info@mfimedical.com

Location:

10695 Treena Street, Suite 105,
San Diego
California
92131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi I believe your behaviour on this bussiness is so poor, becuase I frequently ask you to comfirm our payment arrival in your account but we didn't get any response sofar. We request also a dummy invoice prior pickup up to be mentioned as only PC LABTOP DELL. Too in total value of 500usd. We just waiting your reply soon. Thanks Th”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hello MOGHAMES INTERNATIONAL FZC, Unfortunately we do not show an order on your account. We would encourage you to reach out with an order number for reference and we would be happy to help you Thank you MFI Medical

Posted 2 years ago

“web site indicated "in stock" Sales order indicates 4-6 weeks for delivery”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hello Christopher, Thank you for your order and review. The estimated delivery date shown on the item page, during the checkout process, and on your order confirmation page stated "Estimated Delivery: Oct 28th to Nov 4th". Let us know if you have any additional questions or if you would like us to cancel and refund your order.

Posted 2 years ago

“They took over a long time to ship my product. I had to call to find out where my device was. I will never order from this company”

Helpful Report

Posted 2 years ago

Hello Herline, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“I received a $100 discount code to sign up for notifications but it didn’t work at checkout”

Helpful Report

Posted 2 years ago

Hello Robyn, Thank you for your honest feedback. Our development team is constantly looking to make enhancements to our website. Suggestions are taken into consideration and greatly appreciated! We apologize the code did not work and will look into this issue. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“Been trying to contact you for two weeks about the order #64055 and no account managers are available at the end of every wait on the phone call.”

Helpful Report

Posted 3 years ago

Hello Kirill, Thank you for reaching out. Our team is looking into this and will be reaching out immediately. We appreciate you letting us know. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“For the second time; When a customer shops online, they only have 2 pieces of info to guide them, the item description and pic images. When the pic image does not match up with the item description, "you" only set the customer up to order the wrong item mistakenly. When customer service tries to make the customer feel like they order the wrong item by their own mistake - while knowing that they are using one pic image to represent both a "metric" measurement scale and an "imperial" measurement scale," that only added insult to disappointment. It is also the basis for asking for a full refund. A pic of a scale calibrated in pounds and ounces is not the same as a scale calibrated in kilograms! Clean your advertisement up!!!”

Helpful Report

Posted 3 years ago

Hello R Brown, Thank you for your honest feedback. Here are your options when placing an order: - Website; https://mfimedical.com/ - Phone; 1-800-633-1558 or your account manager's direct line - Email; info@mfimedical.com or your account manager's direct email You may also speak with a representative over the phone, answering any of your questions while placing your order online. If you placed an order for the wrong item, we offer free returns. We do not charge a restocking fee. The website for the item you placed an order for has two options; Imperial and Metric. The configuration options are spelled clearly. In addition, there are several photos on the product listing, including one for the imperial and one for the metric option. If you feel the product description needs more clarification than this, please don't hesitate to contact us with suggestions. We would love to hear any suggestions you may have on improving this listing. Thank you, MFI Medical

Posted 3 years ago

“You asked to subscribe to get $100 off it did not mention at all that it excludes some products after I was checking out it told me that the coupon code does not apply for the item I wanted to purchase”

Helpful Report

Posted 3 years ago

Hello Alan, Thank you for your feedback! It sounds like you were offered the code on an eligible product and then navigated away to another product that was ineligible. You may still use that code on an eligible product. However, by subscribing you now receive lower pricing for being a member! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“This is an incomplete review, as I have not received the equipment ordered after several months. MFI has changed the equipment 4 times and the shipping date 8 times since originally ordered on January 9.”

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Posted 3 years ago

“Received e-mail on 01/12/22 that the item was shipped and tried to check the FedX number several times given by MFI. As of 01/20/22 the FedX number does not return with any information. Sent e-mail on 01/20/22 as to this problem and I am waiting for a response.”

Helpful Report

Posted 3 years ago

Hello James, We're sorry to hear about the confusion. Your order shipped directly from the manufacturer's warehouse in NY and the tracking number they provided us was incorrect. Your account manager reached out for an update and emailed you yesterday. Please check your email for an update! Thank you, MFI Medical

Posted 3 years ago

“My order came with wrong items”

Helpful Report

Posted 3 years ago

Hello Manuel, We're sorry to hear there was a mistake in your delivery. You can either submit an online request to have the wrong items corrected, or you can contact your account manager for assistance. Online Exchange: https://returns.mfimedical.com/ Contact your account manager: https://mfimedical.com/pages/find-your-account-manager If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“Every time when checking out, I tried to use my accumulated points to get this discount. However, they took my points but never gave any discount. So be aware those rewarding points really was just set there for show”

Helpful Report

Posted 3 years ago

Hello Neurology and Sleep Medicinie Associates, Thank you for alerting us! It looks like you redeemed 1300 points on October 22nd, that code has a status of Unused. You can always go in and use your unused codes, or, we can cancel that code and refund you your points. Your account manager will be reaching out to see which you prefer! We appreciate your business. If you have any questions or need further assistance with your order, don’t hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“It took almost 2 months for my order to get here, and it was damaged when it arrive. It was also more expensive than when I usually get it. I ordered here because my usual place was out of stock and I needed it! They DID refund my money for the damaged order, which was the only good thing about the experience! I won’t be buying here, again.”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for your honest feedback. The item you ordered was affected by the COVID-19 pandemic and was advertised as back ordered when you placed the order. The estimated delivery date in July was September 8th; it was not available from the manufacturer until that date. This may be the reason your other supplier was out of stock as well. With transit time, you received your item the following week. Your account manager communicated with you September 8th as well. We’re sorry to hear the manufacturer sent you a defective item. At MFI Medical, our free returns policy ensures you always receive the product or a full refund for your satisfaction. We’re glad to hear you received your refund. If you have any questions or need further assistance don’t hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“AFTER SPEAKING TO JJ AND SENDING HIM AN EMAIL WITH OUR BUSINESS INFO, HE SENT AN EMAIL A DAY LATER OR SO AND STATED COULD I TELL HIM WHAT I HAD SPOKE TO HIM ON PHONE ABOUT ORDERING...REALLY”

Helpful Report

Posted 3 years ago

Hello Jan, Thank you for your honest feedback. We want to apologize for the disappointing experience you had. One of our company commitments is to provide nothing but exemplary service. We have escalated your review to the agent's direct manager to address this opportunity for growth. If you have any questions or need further assistance with your order, don't hesitate to contact us by email or phone at (800) 633 -1558. Thank you, MFI Medical

Posted 3 years ago

“I am trying to return an item purchased from you not long ago and have no success Appreciate if you fix your return page Natalya Subbotina Order 54552”

Helpful Report

Posted 3 years ago

Hello Natalya, Thank you for your honest review. Our team will be in contact shortly! For your convenience, online can be processed through our online return center. https://returns.mfimedical.com/ If there was an issue with the online return, our team is always able to assist you by phone. You will be contacted shortly to initiate a return. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“I still have not received my order. I did receive a notification from you that delivery would be delayed. I guess due to COVID. People need to stop using that ridiculous excuse to cover their incompetence.”

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Posted 3 years ago

Hello David, Thank you for your review. Your order has been delivered! Tracking information shows FedEx delivered your order on July 23rd. Your estimated delivery date for your order was July 18th to July 27th. We're glad to see your order was delivered on time. Tracking information was sent to the email the order was placed with on July 16th. If you did not receive your tracking information or have any other questions regarding your order, please contact your dedicated account manager at your earliest convenience so they may investigate further. https://mfimedical.com/pages/find-your-account-manager If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“Over a week past estimated delivery and still no product. Good communication and told it would be delivered (new date) last week. Still NO product!”

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Posted 3 years ago

Hello Carolyn, Thanks for your honest review. We appreciate your understanding of the global supply chain shortages the covid-19 pandemic has caused. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I have had nothing but bad reviews for this company. its taken almost 2 months on backorder. Their staff refused to contact me when I tried to contact them. twice I had to threaten to cancel my order just to get them to reply. They blamed it on problems in India. Poor PR. unfortunately the picture shows the item with a thumb handle for easier use yet the product did not come with one. Having alot of problems finding someplace that will sell just the trigger arm. had they notified me that the item was on backorder I would have cancelled the order then. customer relations to me is crappy as all hang. If possible I will never buy anything from this company again.”

Helpful Report

Posted 3 years ago

Hello Jay, Thank you for your honest review. We understand the frustration the recent global supply chain disruptions have caused. While we try to keep you as updated as possible unfortunately manufacturers have fallen behind on keeping us updated as well. The surge of COVID-19 in India did cause major disruptions for our manufacturers. We apologize for any inconvenience this may have caused you. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I've had crappy experience from the git go. First they don't contact me to tell me the item is on backorder, then they give me 2 delivery dates but no mailing. In order to get a response from them I had to threaten to cancel the order. If they could have a 0 I would have picked that. This is one company that is more important over whats happening in India than their clients. Never plan on buying a thing from this company again.”

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Posted 3 years ago

Hello Jay, Thank you for your honest review. We understand the frustration the recent global supply chain disruptions have caused. While we try to keep you as updated as possible unfortunately manufacturers have fallen behind on keeping us updated as well. We are committed always to evaluating our processes to provide you a better shopping experience. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I still don’t have the product. It was estimated for the middle of April and is still sitting in Chicago on May 6th. At this point I wouldn’t do business with this company again! I have a disabled son that was excited at thought of being able to get out of his room and we have to keep telling him not today!”

Helpful Report

Posted 3 years ago

Hello Shawn, We appreciate your honest review. Certified refurbished equipment, such as large transportation stretchers, go through an extensive refurbishing process. The chair you ordered needed more parts, and due to the global supply chain shortage, these parts took longer to arrive. Your chair arrived the week after your estimated date. As a reminder, these are estimates. You are welcome to contact our team at any time for the current status of your order. Please also check your email where we send order updates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I still have not received my centrifuge.”

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Posted 3 years ago

Hello Bonnie, Thank you for your review and recent order! We emailed your tracking information to the email you used to place your order. Please use that tracking number to check any delivery updates. Estimated delivery for your order is April 28th to May 7th. As of today, FedEx tracking estimates delivery on May 5th. If you have any questions or need further assistance with your order, don’t hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

MFI Medical is rated 4.7 based on 2,910 reviews