MFI Medical Reviews

Name: MFI Medical
Address: 10695 Treena Street, Suite 105, San Diego, California
Rating: 4.67

4.7 Rating 2,910 Reviews

94 %

of reviewers recommend MFI Medical

Company Reviews

Product Reviews

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Visit Website

Phone:

8588317718

Email:

info@mfimedical.com

Location:

10695 Treena Street, Suite 105,
San Diego
California
92131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Haven't received my package yet!!! You use UPS, they can't find my home. Fedex has no problem or anyone else for that matter. You may have done a good job , but UPS ruined it!!!!”

Helpful Report

(San Diego, 92131) - Posted 1 week ago

Dear Douglas, Thank you for bringing this issue to our attention. We are genuinely sorry to hear that your package has not yet arrived and that you've experienced difficulties with UPS. We understand how frustrating it can be when delivery services encounter issues. We value your feedback and will look into this matter further to see how we can prevent similar situations in the future. If you need any assistance or would like to discuss potential solutions, please feel free to reach out to us directly. Thank you for your patience, and we hope to resolve this for you soon.

Posted 1 week ago

“I ordered on 10/14 and today is 1/27 and I still haven't received my order. I get a monthly "update" that just tells me my order hasn't shipped. I'm honestly not sure if I'll ever receive my order and might need a refund. Order is 117506.”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for reaching out to us at MFI Medical and sharing your experience. We are truly sorry to hear about the extensive delay with your order and the lack of updates regarding its status. We understand how frustrating it can be to await an order without clear communication. Please know that we take your concerns seriously, and we are investigating this matter to ensure it is resolved swiftly. If you would like to discuss a refund or have any further questions, please don’t hesitate to contact us directly. We appreciate your patience and understanding during this time, and we hope to provide you with a better experience in the future.

Posted 2 months ago

“10 days after I placed order and not having received any email updates I Contacted them by email and without any explanation the next day I got an email confirming my order was out for delivery. Several days later I was then informed via email (the day I was expecting my order) that my order was on it's way back to them on return before it was even delivered!! Worst purchase experience in memory!”

Helpful Report

Posted 5 months ago

Dear Jeff, Thank you for taking the time to share your experience with us at MFI Medical. We are truly sorry to hear about the issues you faced with your order and the lack of timely updates. The package being returned by the carrier usually indicates an issue with the delivery address on the order. We can either process a refund on the order and reship your order after confirming the delivery address. If you have any further concerns or require assistance, please don’t hesitate to reach out directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Posted 5 months ago

“You charged me 2 day expedited shipping charges for something you obviously didn’t have in stock and wrote on the receipt 1-2 week lead time. In order to not waste your customers time and keep them from getting angry. You may want to inform the customer that you don’t actually have something in your inventory and you’ll need to order the item from a third party where you wait for a bulk order in order to make more profit and not expedite your ordering, although you charge your customer for expedited shipping. You did me a disservice which cost me time and money”

Helpful Report

(San Diego, 92131) - Posted 5 months ago

Dear David, Thank you for taking the time to share your experience with MFI Medical. We sincerely apologize for the frustration you encountered regarding the expedited shipping charges and the lack of clarity about product availability. Your feedback is crucial to us, and we completely understand how important it is for our customers to be informed about item availability before placing an order. We are actively working to enhance our inventory communications to help prevent situations like this in the future. We appreciate your insights, and we truly value your input as it helps us improve our service. If you have any further concerns or questions, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future and to make this situation right by you.

Posted 5 months ago

“You should say on your website if an item is out of stock.”

Helpful Report

(San Diego, 92131) - Posted 6 months ago

Dear Rolf, Thank you so much for taking the time to share your feedback about your recent experience with MFI Medical. We genuinely appreciate your openness and willingness to let us know about your experience. We want to sincerely apologize for the inconvenience you faced regarding the out-of-stock item. We understand how frustrating it can be when an item you need is unavailable, and we apologize for any inconvenience this may have caused you. In light of your feedback, we completely agree that we should inform our customers clearly on our website if an item is out of stock. We are currently working on improving our website functionality to ensure that important information like this is communicated efficiently. Again, thank you for taking the time to provide us with your feedback. Your support and willingness to help us improve our services mean a lot to us. We look forward to serving you better in the future.

Posted 6 months ago

“I placed my order April 18, I was sent 2 different emails with different delivery dates..." delivery date of May 2, now the END of JUNE ...RIDICULOUS”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Thank you so much for taking the time to share your feedback about MFI Medical. We really appreciate the time you took to let us know about your experience. We apologize for the delivery date mix up and the incredibly long wait time you have experienced - that must have been really frustrating. We will do our best to remedy this situation for you. Please reach out with any questions.

Posted 1 year ago

“Terrible service! My equipment is not here, and no one will call me back. Scam!!!”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Thank you so much for taking the time to tell us about your experience with MFI Medical, Natalie. We are sorry for the terrible service you received and for the fact that your equipment is not here, and no one has contacted you. We want to make sure that your experience with us is better in the future. We will be sure a team member reaches out to you ASAP to resolve your issue

Posted 2 years ago

“Don’t waste your time and money. The delivery dates are never correct and when you try to reach out to customer service, no one answers the calls I don’t want to give you a call back if I were you I will try another company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with MFI Medical. We’re sorry that the promised delivery dates did not match up and customer service was unhelpful. We are eager to make the necessary changes to improve customer satisfaction.

Posted 2 years ago

“I didn’t get a receipt”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Thank you so much for your feedback on MFI Medical. We appreciate you taking the time to let us know about your experience. We apologize that you did not receive a receipt. Please reach out to us so we can ensure you get the information you need. Thank you again for letting us know about your experience.

Posted 2 years ago

“I contact thru chat they told me that they are going to send me a email 4 hours later I decidw to place the order and shipping was very poor”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback, Victor. We truly appreciate it! It sounds like our customer service and shipping let you down, and for that, we apologize. We want to do better, so we appreciate you taking the time to share how we can. Once again, we thank you for your time and valued feedback!

Posted 2 years ago

“TOO MUCH MAIL”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hey James, Thank you for your feedback. We apologize you are getting too much mail. If you have any questions or need further assistance with your order or to unsubscribe, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“I'm still waiting on my sales tax refund on my order. So far no one wants to provide any answers as to the sales tax exempt status. The order has already been processed but the taxes haven't been removed. I would think the sales team would let us know before they process and start to ship the order. No really impressed”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hey Shirley, I apologize for this issue. I will reach out to our team right away and ensure this is resolved for you. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“Terrible costumer service communication gap”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hi Donna, We would like to help you with your order. And I apologize our service has not met your needs. I will have our representatives reach out and see if we can resolve any issues. Thank you for your feedback, MFI Medical

Posted 2 years ago

“I never received my order from 11/17/2022, I contacted you & asked to cancel order requested credit back to card still have not received as of 1/27/2023. Contacted Susana Ruiz still no response.”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hi Felecia, Thank you for your response. I apologize for this issue. I will reach out to our team and figure out what has happened here and ensure you are refunded ASAP. I apologize again for the delay Thank you for your review, MFI Medical

Posted 2 years ago

“Bad business policy. Not upfront about availability of items when order is placed. Will not recommend”

Helpful Report

Posted 2 years ago

Hi Manohar, We apologize for not meeting your expectations. We do have lead times on most our online items, we will do our best to list those on as many more as possible so this issue doest't occur. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“ordered influenza testing kits from the company's website and there was no indication of a profound delay. The expected delivery date will likely be past the peak of flu season, the remainder of the kits will likely go out of date before next flu season. if you need reliable customer service and timely availability of products this would not be the vendor for you.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“I am still waiting for my order confirmation and receipt”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hey Zachary, Thanks for your review. I apologies you have not received your confirmation and receipt. I have reached out to your sales representative to send those to you. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“Never record order. It’s been 3 months. All I get is an occasional email that tells me they will let me know when item ships.”

Helpful Report

Posted 2 years ago

Thank you for you order. We will continue to send weekly updates regarding your order. As a reminder, you are able to cancel you order for a full refund or return within 30 days of delivery through our automated returns center. Feel free to reach out to us at any time.

Posted 2 years ago

“Sorry to say the worst After-sales Support ever! Have been trying to reach them since I purchased but nothing happened! 20 days post order and still no parcel and no tracking number!”

Helpful Report

Posted 2 years ago

Hello Nora, Thank you for your order. We had to order some items to our warehouse first before we can ship to you due to the international shipping address. We have two of the three items ordered ready to ship and are just waiting on the final item. Feel free to reach out to our team with any additional questions.

Posted 2 years ago

“Absolutely appalling experience. I have a child with cerebral palsy and was recommended a machine to help him. I paid in good faith and never received the item. Every 2 weeks, an order update would arrive pushing out the expected date again and again. My money was taken with no sign of a product. Totally unacceptable. I will make sure to tell anyone who will listen not to shop with you, exploiting parents of children with disabilities. I’m still waiting on my refund and all this while my child is without the therapy, when I could have purchased from somewhere else.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. It looks as if this order number has been completely refunded... If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

MFI Medical is rated 4.7 based on 2,910 reviews