MGI Golf Inc Reviews

Name: MGI Golf Inc
Address: 3702, Las Vegas Boulevard North, 3702, Las Vegas Boulevard North, Las Vegas
Rating: 4.33

4.3 Rating 1,261 Reviews

82 %

of reviewers recommend MGI Golf Inc

4.3

Based on 1,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you sent me the wrong remote control version , you sent me version 2 when I ordered version 1”

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Posted 1 week ago

“Product is great!!! Shipping cost is a scam!!!”

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Posted 1 week ago

“Buggies are great. Customer service is very poor.”

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Posted 7 months ago

“Ended up having to get a completely new remote. $200 on top of the $60 already wasted on the key pad and postage ($30 for an envelope).”

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Posted 8 months ago

“Send items with no instrctions on how to assemble them to the cart....waste of time”

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Posted 8 months ago

“The part was $16 which I could justify - I suppose. The clip should not have broken in the first place. I leave the remote clipped in the umbrella holder when I go to the green. When I went to retrieve it it simply popped off. The shipping was $17 for a bubble pak envelope - completely a rip-off!!!!!!”

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Posted 8 months ago

“Customer service is virtually non-existent. Over a number of weeks I sent a number of emails requesting assistance first diagnosing the problem with my zip 5 then after I found the problem without help from MGI golf I sent emails requesting guidance on the correct replacement part. Emails went unanswered and the phone numbers indicated on the website did not work, continuously got a message "you have selected an invalid option" when the only options are number 1 or number 2. I ordered a gearbox described as appropriate on your website for the x3 or later models while a gearbox for the x5 is not an option on the gearbox page of GCI Golf.com. In the last year I have had to replace two MGI gearboxes, the quality of MGI gearboxes is poor. The chat option is totally inadequate and continually shows that no one is available to communicate with.”

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Posted 8 months ago

“Not happy right now as my MGI ZIP still does not work after installing the New Board. It is very difficult to get a holf of your customer service department by phone or email. My case number is 17333. I would really appreciate a follow up so I can get my unit fixed. I do not know if I need to another controller as the one sent may be bad or do I need a new screen. The problem is when I put the battery on the screen faintly lites up then goes blank and unit does not work. I disconnected the Red and Black connector from the screen and inserted the battery and same issue occurs. I appreciate yoru attention to this. If it gets fixed I will give a positive review.”

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Posted 9 months ago

“Overpriced and postage $15 for something that ways a couple of grams. Would definitely not recommend”

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Posted 10 months ago

“Poor product quality. The front axle broke after a few months and the company did not honor their warranty. The accessories broke after a few months. Poor website / customer service. Went to order more accessories and the website redirected me to the wrong parts and had to send them back at my expense. Not a reputable company with poor quality products and poor customer service.”

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Posted 10 months ago

“Sent a wrong Controller n”

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Posted 10 months ago

“The order, which was difficult to find a way to do from the USA, was not good. It is difficult to use, poorly positioned on the caddy, and cheaply made—not worth quarter of what i paid for it. The sand holder that I bought with the caddy is also a piece of garbage. It broke easily riding low on the caddy because it was cheap and thin plastic—totally inappropriate for its function. I have come to realize that there is no easy way to repair anything that might go wrong. Shipping to Australia is a ridiculous option. To put it bluntly, I am sorry that I purchased a product so difficult to use and one with shoddy add-ons. Finally, I do not do market research for you. Surveys are a waste of my time. I don't work for you. This whole experience to date has been a waste of time and money. I wonder if you think I will be likely to recommend your product or your company to anyone? jehrenre@uno.edu”

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Posted 11 months ago

“I recently purchased the MGI Zip Navigator AT - All Terrain. I have used it for 27 holes and it as tipped over 5 times. I like playing early in the morning so there is dew on the grass and the coarse I play is hilly. Each time the cart as tipped over the wheels just spins going up hill with no traction and eventually tipping over before I can rescue it. I thought the AT was a all Terrain electric golf caddy but I was mistaken. I'm extremely disappointed with it and wish I could return it. The return policy requires I return it by 30 days from the purchase date which has came and passed.”

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Posted 11 months ago

“Item was broken when it arrived ! Tried to contact you and got zero response ! Item extended still requires the umbrella extender and is a half inch longer then normal golf Umbrella and covers less area ! Not worth the money !!! Period !!! V/R R.E. Knoll”

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Posted 11 months ago

“Arrived as a repaired / modified item Although works ok bit cheeky supplying not new item at full price 3 emails re this have failed to get a reply Just about zero support in the uk”

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Posted 11 months ago

“Navigator and many optional items are good. The clip for the remote seems to break easily. I have broken several only by clipping them on my belt and the replacement pieces are very expensive. Phone holder is better than the included one which falls off with phone easily. The optional phone holder is much better but quite expensive, especially after buying 2 navigators, two mgi bags and some options.”

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Posted 1 year ago

“Still waiting for product delivery! Cup holder only item delivered.”

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Posted 1 year ago

“Very disappointed in the excessive price of this replacement remote. $180 is way too high. Yes, it was my fault that I lost the original, but this is extortion! Overall, not impressed with MGI. Their other accessories are also overpriced.”

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Posted 1 year ago

“Good stuff but greatly overpriced”

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Posted 1 year ago

“One clip broke while putting it on my cart.”

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Posted 1 year ago

MGI Golf Inc is rated 4.3 based on 1,261 reviews