“I bought a slide for my daughter. The website says next day delivery, it hasn't arrived for 10 days. I sent an e-mail to cancel, no answer! I think 50 pounds was garbage....”
“Do not use this company as they have terrible reviews. I purchased a poor quality greenhouse which cannot be used as the panels have blown away. Contact trading standards to obtain correct advice as to how to get refund. They sell defective goods and are not fit for purpose.”
“Ordered a bathroom cabinet from M H Star via The Range. They despatched promptly to one of the big delivery companies but that company failed to deliver it. After trying to chase it with them I finally called M H Star. They apologised, cancelled the sale and reordered a replacement in their system. They said it would be with me the next day and it was, fully tracked and delivered on time. M H Star couldn't have done better, excellent!”
“I am so surprised to read poor reports On MHStar, my personal experience being completely the opposite. I ordered a garden Sofa / Armchairs set via On-buy. It arrived when promised, but unfortunately the glass table top was chipped on one corner and the pain damaged on the other. I reported this directly to MHStar, with pics and got an immediate response saying they would send another, with apologies. Within days this appeared, but unfortunately this time the glass was totally shattered and another one is currently on the way. Unlike other companies I have dealt with who don't even have the courtesy to respond to emails and don't call back as promised when you phone, I have found MHStar-UK totally understanding and cooperative and I would not hesitate to use them again, or recommend them. I can only tell it as it is for me!”
“Ordered Parasol not suitable. On three occasions I waited in for collection of item. by MH Star. ,very poor service Not collected. I will not order from Amazon or MH Star again They have my money £89.99 no return.”
“Bought seesaw for age 3 to 7 year olds.would suit 2 to 4 year olds. The easy assembly certainly wasn't and took about 2 hours.very dissapointed with all the effort. Not suitable for our grandchildren so will have to give it away if poss. Must say quality good but detail of product incorrect.”
“I ordered a TV Table on 10th July but never received it. After many complains I received a call from MH STAR that the courier lost the product and they will re send the product which I will receive in 1-2 days. It is impossible to connect the seller on phone. I am never going to order from MH STAR again.”
“Ordered a BBQ for my son, it was so small only suitable for a child.
Brought it through Amazon, requested a return and refund but as my son has lost the returns receipt,they won't refund me. I have lost £81.99 and have no BBQ. I will not be ordering from Amazon or this company again.”
“Ordered gazabo mesh sides via Wowcher delivery was quick, product is terrible poorly made.
Paid £6.99 for delivery has for me £13.04 to return
Still waiting for my refund ,paid with PayPal so have some security.
I would advise not to purchase from this company.”
“Greenhouse leaked on every seam lost plants seed boxes flooded. Reported to customer services but got no reply. Would never recommend this company or ever use it again. Poor quality goods.”
“Item was very poor quality, attempts have been made from mid April to return item, no response from customer service. Would not recommend this company, please save your money and go elsewhere.”
“We ordered some garden furniture via their Amazon sellers page. The goods arrived quite quickly but were very poor quality and definitely would not pass UK BS quality control. We raised the issue with them and got ignored for weeks. Eventually, through Amazon, agreed to pay for and return the items. Had proof of delivery and they still denied receipt.
Got the refund eventually through Amazon. I will never buy from this company again. DO NOT TRUST THEM”
“Outsunny 2 Seater Assembled Garden Patio Outdoor Rattan Furniture Sofa Sun Lounger Daybed that was due for delivery on 3rd April, the courier did not deliver the product so we cancelled the order. Last week even though we cancelled the order the courier delivered to us. Customer Service for MH Star have been in touch with us this week and resolved the issue more than adequately. The fault lay with the courier and MH Star have been exemplary in sorting the situation for us. I would recommend this company. Sally”
“Ordered a 9pc garden set. They shipped it in individual boxes not even at the same time. I ordered through Fruugo, also a cowboy outfit. Luckily paid with Paypal and my debit card so will contact them to get money back.”
“Wow I wish I had checked on here first!
Mickey mouse company, non existent customer service!
Ordered item through Amazon thank god, so refund is still an option but stupidly gave these jokers the benefit of the doubt.
I did manage to get through to customer service but only once I had hid my caller ID.
This will interest a few if you on here, my brother lives close to this store.
So I said he would come and collect it, this seem to spur some lame excuse due to covid and that wasn't an option.
Oh there's more, my brother had a few mates who worked there.Staff there encouraged to write fake reviews on Amazon!”
“Faulty spin bike, dangerous is the correct term. Contacted them multiple emails nothing back, multiple calls.. no answer and voicemail box is full. Please don’t spend your money here. I am now in process with trading standards.”
