“Horrendous experience, received a burst open package, scratches on our table, paint chipped off the chairs, and bent fittings. Battled for a month and a half before giving up and accepting us the £70 partial refund (for a £500 product) they offered us. Totally insulting and they are nothing better than entirely incompetent.”
“Total cowboys, unprofessional and left us feeling completely scammed. Avoid at all costs.
Wish I’d read all the reviews before wasting £246.59 on such a dreadful quality metal shed. They refuse to refund unless you pay for the shed to be returned yourself, this is not in line with their own returns policy online. This of course costs a huge amount as it’s a large and heavy. You must return it in an unopened as new condition. But we opened it to ascertain it was rubbish quality. They are ignoring all our emails and messages through PayPal. Total waste of money, lots of stress and regret not reading the companies reviews”
“Scam. Ordered a Babygate first from Wayfair then from The Range. Neither showed up and on looking into it they are both supplied by MH STAR UK LTD.... Definitely avoid anything sold by this company or through the range and wayfair if supplied by this company.”
“The fireplace worked for a few minutes when I tested it spring time. When I put it on 7 months later it stopped working. This company said all there electrical goods come with a 6 month warranty. Amazon did nothing to help , so my credit card company got my money back. Electrical goods must have a minimum of 12 months warranty.”
“Well i see these reveiws,and seem to be about a different company to what my experience was,i got a desk from them and i ordered wrong colour,they were more than helpful,i sent it back and got my money back in my bank in 3 days,cant argue with that.”
“I've just taken delivery of my fibre optic Christmas tree ordered one day ago free delivery for the amazing price £37.99 it's 4ft in these times I am amazed at the prompt delivery the and price can't wait for Christmas🎄thank you from a very very happy custumer”
“Well i recently bought a homecom treadmill on amazon i checked out reviews on the product and ordered it, i have to say i then panicked when i read these reviews as it was being dispatched by MHSTAR However i cant fault them on their quick response to a mesage i sent voicing my concern, or on the speady delivery which came within 48 hrs a few days ahead of expected delivery so a thumbs 👍 up from me”
“Avoid at all costs. I think they are a scam. I have emailed 3 rimes asking for a refund for a package that was apparently sent and not delivered. Not even the courtesy of a reply. Spend your money elsewhere, they aren't to be trusted”
“These people are jokers.
I purchased a portable air conditioner from them a year ago and only used it a few times, it's still like brand new. It stopped working a few weeks ago and I contacted there website with a week to go in my guarantee. I had no response. I contacted them again and by this time they did respond but said it was out of guarantee and couldn't help me. They are terrible people please keep well clear.N Smith”
“Would never purchase anything from this MH Star ever again returned faulty purchase and paid £ 8.95 postage they said they never received package but lucky for us the courier had a picture of the delivery and a signature so after numerous emails through Amazon messaging service they said they fserth the package, Amazon returned purchase price but MH Star would not refund postage.”
“the worst customer service i have experienced. The item did not arrive. we had to print out and fill in a 'disclaimer ' form and return it to them so they could investigate with their courier who btw WILL NOT be able to produce proof of delivery because we haven't received our item!!!!! ...they are not contactable by phone so will drag this out forever and we want our £130 BACK”
“I ordered a gazebo on the 10th of July should have been delivered within 7 days it didn’t arrive. Over the next 5 days I made about 12 calls to b&q to find out what had happened to my order, they got no response from mh star for 4 days only to be told my order has gone missing in there depot. I’ve cancelled my order for the way I’ve been treated and a complete waste of my time. I’m still waiting for my refund 25/7/2022 . Thanks to b/q Shrewsbury for finding out what happened to my order.”
