Michael Kors Reviews

Name: Michael Kors
Rating: 1.86

1.9 Rating 136 Reviews

21 %

of reviewers recommend Michael Kors

Company Reviews

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Metrics

1.9

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 17th May 2024

Theresa Lafata

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Y’all suck!!!! Absolutely failures as a company. Ordered a over $100 purchase The picture looked huge and it comes in a tiny bag that looks like a muppet bag. I call a Lexington location and the manager was a absolute jerk! She had zero people skills and needs fired truthfully. She argues with me the entire time and says it was my mistake I got what I got!”

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Posted 2 years ago

“I was so happy to receive my new handbag, it was delivered very quickly. It looks perfect. I love it.”

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Posted 2 years ago

“I am really really disappointed by Michael Kors. Such a big brand to scam people, so I made a print hae on the 26th of November and till date my money is still pending to be cleared with them. They have been promising to refund my money but I have not received it. All they do is send generic emails and not looking into my matter. I have emailed them my bank statement reflecting the payment. I regret buying from the app 😭😭😭”

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Posted 2 years ago

“IF YOU NEED TO RETURN AN ITEM DON’T SHIP IT BACK IF YOU CAN GET TO A STORE. Bought and returned two pairs of shoes at the end of June, as they are made small and I needed a larger size. So sorry I shipped them back and didn’t go to the outlet. They were processed in two different cities, one was fine the other still has not refunded me. Took two months to acknowledge the system refund had a glitch and didn’t process. Told me in September I was getting a cheque but that wasn’t my method of payment as stated in the refund rules. Now I’m told the cheque was requested in October and should take four weeks. Check Better Business Bureau complaints filed. Over 100 in 2021. I’M INTO MY 5TH MONTH WAITING FOR MY REFUND. Good luck.”

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Posted 3 years ago

“I purchased a purse from their website directly in January. Within a few months it started pulling apart. I put the purse up for several months. In August I found that my purse had a one year warranty so I reached out to them to determine how to proceed. They told me I had to ship my purse to them back at my expense and they would repair or replace my purse with a similar alternative. I shipped it back to them on August 13. August 21 I still had not heard from them so I reached out via email. They said they had not received my purse. I provided the tracking number and that they received the purse on August 19. They then said they would provide this information to another team and I needed to continue contacting them every 3-5 days for an update. That alone is frustrating since a good customer service team should be updating their customer. They continued making excuses for the delays including that they were dealing with flooding. First or second week of September they finally updated that they could not repair my purse and offered 5 alternatives. I selected the purse that was the closest match to my purse that I had sent them. They stated I needed to make a choice within 48 hours or risk my choice not being available. I selected my choice within a day. I’ve been continuing to try and get updates since that time. They have had my purse for 2 months now. I’m out the initial purse price plus the certified shipping cost to mail the purse back to them. While they have only stolen my money (that’s how I feel since they have my money and the item and blatantly lied telling me I would receive my fixed purse or a close substitute back). In the last month they have offered store credit less than the original price and shipping and I declined. They have since offered a store credit close to purse price. I have declined all store credit. I want what they originally told me which is my purse fixed or a substitute. That should not be this hard when this is what they promised when I paid to ship my purse back to them 2 months ago. Terrible business and I will not be spending my money with them in the future. This is terribly upsetting that their prices are so high yet their quality has gotten bad and their customer service is even worst. They aren’t a company that cares about their customers. Just the money they get.”

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Posted 3 years ago

“I purchased my purse in January of this year. Less than 4 months after I get it, the handles start falling apart. I finally took to their warranty process in august. I had to mail the purse back at my expense. I waited over a week and did not even get confirmation they received my purse. I included all information with my purse that I was supposed to. They claimed they did not receive my purse until I provided they tracking number which showed who it was signed by on August 19. I have had to hound them for every update I have gotten. The last was saying my purse couldn’t be fixed and I could make another selection. Which I did over a week ago. I responded within a short period of time of receiving the email which stated I needed to choose within 48 hours to ensure my choice didn’t sell out. Previous reviews now have me worried. I just sent an email stating I want my old messed up purse, the replacement or my money back and I’m just out my shipping cost as a lesson learned. This is not an acceptable way to do business. They have definitely lost a customer with me due to this.”

Michael Kors 1 star review on 8th September 2021

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Posted 3 years ago

“Can I give a zero star? I purchased a purse that started falling apart within 2 months. I followed the warranty process returning the purse for inspection. A month later MK still has my money and my purse. I have continually had to email them to get status updates. They offered me a different purse which I accepted. That was 2 weeks ago. I reached out again only to find out that purse isnt available. If I hadnt reached out they would not have made any attempt to contact me to offer anything else. They just want to keep the money and hope I will walk away. DO NOT purchase MK products. They do not stand by their products and the assistance is HORRIBLE!!”

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Posted 3 years ago

“My complaint is should you need to return something you better be prepared to do backflips and then some. My kids bought me a watch for my 65th birthday, watch was beautiful, however was to big for my small wrist. I brought it a to jeweller who said it couldn’t be shortened:( only then did I try to reach out to return, called/emailed five times only to be told different thing every time..long story short they just said it’s outside their 30 day return…even after pleading that with COVID one needs to order well in advance since you can’t depend on “normal” delivery times AND it was for a surprise birthday party! Let’s just say that I won’t be supporting Michael Kors brand in the future!”

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Posted 3 years ago

“I purchased two bags one week ago, have an emailed receipt the sales girl who helped me last week was not allowed to assist me but her asshole boss insulted me telling me the bags had been used and he would not accept them. I had them ONE week! I put my stuff in them, they did t work for me I took my stuff back out. I WILL NEVER PURCHASE FROM THIS STORE AGAIN! HE WAS. NASTY, RUDE AND INSULTING! This is the outlet store in Pottstown, PA!”

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Posted 3 years ago

“We ordered a pair of shoes which were supposed to come in 4 days, instead they changed the address and sent them to the wrong location. Later we called them to ask where the shoes were and they pretended like nothing happened. Later they offered us a refund, keep in mind that we bought the shoes on a 50% sale, and said that they couldn't do anything about it and wouldn't send us a replacement. After loosing our product and offering us half a refund they said we would get 20% of a new collection, instead of giving us the product we ordered. Basically we ended up with no shoes and we were the ones that got the blame.”

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Posted 3 years ago

“I ordered two footwears both came in different sizes. I explained didnt get any solution. Returning items will cost you another delivery fee. They do nothing to help out such a wastage of money and time to buy from this website. They dont do exchabge . Nothing is given where we have to return items at what address . No where mentioned. Worst ever experience shopping online. Very disappointed.”

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Posted 3 years ago

“My monogrammed leather wallet is great! It's exactly what I expected. It's my second wallet from Michael Kors and they're both worth it!”

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Posted 3 years ago

“Not supporting humans’ rights. Palestinians’ rights are human rights!”

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Posted 3 years ago

“Another week and my package has not arrived yet. Shein is working way better, I already recieved my package and I ordered it just last week, shame on you Michael Kors.”

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Posted 3 years ago

“Michael Kors web store shipped my wife's order with UPS carrier. The order arrived to wrong address, and received by a wrong person. I tried to write emails to web store support, providing proofs of wrong person signature and screenshots of surveillance camera, but all I've got from them was: "we are not responsible for items successfully delivered". They didn't even try to contact and check this out with UPS. Avoid!”

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Posted 3 years ago

“Tried to order online, refused my business, never do business with them again!”

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Posted 3 years ago

“It was a very bad experience at Leesburg MK outlet store This 1 star is for my very bad experience at Mk outlet store in Leesburg. We are reseller, we shopped at this store (for the first time) a week ago and made a bill over $500 included a promotion package of one Tote, one Crossbody, and one Wallet, and some T-shirts. Then we got 20% discount for that. However, no one there told me that my bill would be counted as a final sale and couldn’t be able to return. After a couple of days, I had to stop by Mk outlet store at Clarksburg to return some of those items and the seller told me that I wouldn’t be able to do that because those were final sale. There was 2 things happening: 1) The sellers explained that because I bought that as a reseller and have discount for that so they can’t make them return for me due to a NEW policy of MK store. 2) I’ve never heard about the new policy until she told that, and I thought when I buy those at Leesburg for the first time, someone should let me know clearly. I called Mk outlet at Leesburg later on and luckily they let me return my items but as long as I return all things on my bill. But their attitude was not really reasonable. This afternoon, I came back and returned all items I bought on the bill. Once again, they show ed an angry attitude about that. As a reseller, I understand and accept whatever they told me about the new policy. However, I already explained to them and really wanted to return them because of my own reason and for the first time I didn’t know about the policy. Then they added that would not accept all of my future return because I am reseller. It is fair for me? And Is this the thing that a MK staff expected to treat their customers? I am reseller. Yes. But I sometimes wanna be a regular customer and shop at MK or MK outlet store, and why they treated me like that with an unreasonable attitude that a big brand staff wouldn’t be expected to do. It was not finished yet. I done with my return and went out, but later on I remembered that I had 2 MK bags I also needed to return for my mom. I brought them back to the store with my mom receipt. And still, they showed a negative attitude and didn’t not accept my mom return with the reason that those things were final sale again and that they marked me as a reseller. Honestly, my second return in the same day might bother them, but those 2 bags my mom bought at Clarksburg and were confirmed that those are returnable. So, why their told me those are final sale and didn’t let me return? If it is because they don’t like me, it is not fair and correct. Because I just return for my mom, and it unrelated to my bill or my situation with them before. Anyway, they didn’t make it with an angry attitude. That was what I didn’t understand about the way they treat on the customer even though who they are. I may bother them somehow, but do I deserve to have their treatment like that?”

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Posted 3 years ago

“I purchased a handbag from an MK India store, in Kolkata. The leather started swelling and looks horrible though it has hardly been used. I went to the store after it reopened after the pandemic and they flatly refused to take any action as it has been purchased 2 years + ago. The global customer care assured that I will receive a response but none so far. A complete waste of money. Very poor product and customer service”

Michael Kors 1 star review on 13th March 2021

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Posted 3 years ago

“This is very unfortunate that I am giving 1 star do to my online order. I made a purchase on your Website like I have done in the past and never had any issues on till Now, I order a purse and wallet for my daughter birthday and I only received the wallet. So I check my email to find it was canceled because my purse was out of stock and remind you that when shopping online on your website it WON'T let you check out if the item is unavailable. So for some reason I was charged for the hole order and I end up call to hear that they did not take the payment for the purse but my bank statement and my email says different but I had to wait for 5/7 days for a refund? So then I call again the next week to learn that they did refund but I yet have to receive it and it's on my bank. So then I call my bank and she tells me that they did a withdrawal on the 1st but there is nothing showing that they sent it back... Okay so here we are out over a 100. Daughter birthday gift unavailable. So now I have to Dispute the transaction. Wow can't believe after spending over 1,000 on purchase you go and rip me off and I have to fight to get my money back?! Ok well I guess you lost a customer for life and I will make sure all my family and friends Know about it. Thanks for making this so difficult on me and my daughter I appreciate you!”

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Posted 3 years ago

“I ordered a bag in January and it took almost a month to arrive which was too late as it was a gift. I returned it immediately and still waiting for a refund. When I email they send a standard response blaming the ports. I have managed to get all other European orders with no problems. Terrible customer service.”

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Posted 3 years ago

Michael Kors is rated 1.9 based on 136 reviews