Michael Kors Reviews

Name: Michael Kors
Rating: 1.86

1.9 Rating 136 Reviews

21 %

of reviewers recommend Michael Kors

Company Reviews

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Metrics

1.9

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 17th May 2024

Theresa Lafata

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from their sale. Three days later I had an email to say my order was cancelled as they had no stock. 7 days after still no refund. Called customer services which was awful, she said their website disnt work properly and showed items as in stock when they were not. I asked her to generate my refund and she said they do not generate the refund and I would have to go through my own bank to get my money back. I've never heard anything like it. This was a terrible company to deal with. I did also email but got no response at all.”

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Posted 4 years ago

“Goods always packaged beautifully. No problem with returning an item.”

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Posted 4 years ago

“I order a handbag. I specifically wanted blue, so I filtered my search. When I received the bag it was GREEN. I tried to reach customer service, waited on the phone more than an hour (no answer), tried the chat (does not work), then I emailed. When I got no reply, I reordered the bag because I was sure there was a mistake. Really liked the bag, so I was keeping the green and would also get blue. The second one came and it was GREEN. Still no reply to my email (more than two weeks). Delivery of the second bag also took more than two weeks. I decided to go into a store. Personnel was VERY nice. They called on my behalf and store personnel was treated RUDELY! Customer Service is non-existent!”

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Posted 4 years ago

“I order jacket for my wife and I order wrong size and I call customer service to change the size, they refuse, and customer service told me to buy new one and return the first one, I am not happy about.... with Michael Kors”

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Posted 4 years ago

“dont ever buy from them!! Dreadful customer service, I've been misled and lied to for over a month and waiting for my refund 2+ months. Avoid !! Avoid!!!”

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Posted 5 years ago

“Found the perfect handbag, service from ordering to delivery was great.”

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Posted 5 years ago

“Good service Easy to use Prompt refunds if needed Goods well packaged and presented”

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Posted 6 years ago

“Happy with products purchase”

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Posted 6 years ago

“good clear webb site good prices item despatched and received quickly tracker available”

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Posted 6 years ago

“Items as described and as photo. Amazing packaging. Delivery auick”

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Posted 6 years ago

“Staff are informative and helpful,”

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Posted 6 years ago

“They are so helpful and feel so happy. I feel like treat to me. They are explain to me very clear because I am deaf and first language to understand what is say to me. I feel so happy. Previous I wasn't happy I don't understand why don't explain to me. I feel so happy they are helpful and explain so clear. I am so happy”

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Posted 6 years ago

“Always friendly customer service”

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Posted 6 years ago

“Love the collections, and being able to order in-store or online and return to store. I'm a big fan of the knitted dresses for travelling with work (they fold up nicely, don't crease, don't take up too much space). Rapid delivery, beautifully packed.”

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Posted 6 years ago

“I just got off the phone with Amirah at customer support. They should change the name to no customer support. I really do not understand how this company is still in business. I guess partly because we do not check these sites till after having a bad experience. They could not care less as to whether the customer is satisfied. All they care about is the cash is in there account. I will not be doing business with this company again,”

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Posted 7 years ago

“Found just what we wanted and fit perfectly”

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Posted 7 years ago

“The assistant was very help full and made me feel at ease.”

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Posted 7 years ago

“They were awesome and they have exceptional staffs”

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Posted 7 years ago

“Fantastic, helpful staff. Didn't pressure me into buying anything, but were very honest about what suited me, and I came away with two beautiful dresses I'm really happy with. The quality of the clothes is also very good, and whilst not cheap, are reasonable for quality clothes”

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Posted 7 years ago

Michael Kors is rated 1.9 based on 136 reviews