Michael Kors Reviews

1.9 Rating 136 Reviews

21 %

of reviewers recommend Michael Kors

Company Reviews

Questions

Metrics

1.9

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How do I contact Michael Kors?

Helpful Report

(1 week ago)

You can contact Michael Kors by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

61.54%

Industry Average

“ I was in a customer service enviornment for the most part of my working days so when I see an individual go above and beyond, I feel that kind words are in order. ”

- RTR NY

“ I was in a customer service enviornment for the most part of my working days so when I see an individual go above and beyond, I feel that kind words are in order. ”

- RTR NY

“ I ordered a watch from the Michael Kors online store and got the watch I needed to links taking out so took in to the nearest store that was a hour away get they tell me they can't take no links out cause I didn't purchases it from them that I had to take it somewhere else so I asked what the difference in me buying it and having it sent to the store and need links taking out the she go to say we don't sale that watch in the store so if I mess it up we don't have one to replace it so I left and called the customer service and was on hold for 30 minutes so he can tell me to take it to a Michael Kors store lol I told him what they said and he tells me to take it to another store that works on watches or I can send it back to them lol so I will not be buy another Michael Kors watch ”

- Anonymous

Michael Kors Reviews

Customer Service - Average