MicksGarage.com Reviews

Name: MicksGarage.com
Rating: 2.79

2.8 Rating 173 Reviews

44 %

of reviewers recommend MicksGarage.com

Company Reviews

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Metrics

2.8

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MicksGarage.com 1 star review on 9th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute shambles from start to... well, no refund as yet! I ordered three items and I also paid extra for a faster delivery. It took over a week for the delivery to actually reach me and when Parcel Force finally arrived, the package was damaged and open. Having ascertained that one of the three items was missing, I refused delivery and contacted Mick's Garage to explain the situation and to ask for a full refund. Having waited over a week, and not hearing anything from customer service, I contacted them. The response was less than helpful. I was informed I would have to wait until the delivery was returned to them. "Not my fault, not my problem" seemed to be the order of the day. They had no idea as to when the order would be returned to them and a full two weeks later I am still to receive any refund. I asked for the contact details of the person with responsibilty for sales. This request was completely ignored. I would advise finding an alternative supplier for your car parts and I most certainly would never use this company again.”

Helpful Report

Posted 4 years ago

“Where to begin....I hesitated to even give one star. Ordered a part having checked with my mechanic it would fit, paid for fast delivery . Delivery didnt happen so complained and got a refund for the postage...so far so good . Part arrived...wrong part. When I queried why I hadnt received what I ordered I got told I had been sent a better version as they didnt have the one I wanted, and if it was the wrong part it was because I had ordered wrongly in the first place . I screenshot all my purchases so sent that in...only to discover the part had mysteriously vanished from the website after I started to complain. Several emails exchanged and they still claim the part I got is what I ordered. I then rang the business number as its impossible to get anyone to pick up the phone on the other two extensions , and eventually he conceded that the part I was sent and the part I ordered were not the same, and he would send me a prepaid postal label...I'm still waiting . I'm damned if I am going to pay postage on something I didnt order so its trading standards next for me.....shoddy shoddy customer service...wont touch them again”

Helpful Report

Posted 4 years ago

“Told I had payed for the fast delivery when I never even had the option as it defaulted to that payment on my app. Gave up trying to get a refund, yet the parcel still took 9 days to arrive instead of the 3 days that I "paid for". Customer satisfaction does not come into it. Would not advise using this company to anyone”

Helpful Report

Posted 4 years ago

“DONT BUY FROM MICKSGARAGE.COM It says… DONT BUY FROM MICKSGARAGE.COM It says on the web site EASY RETURNS NO I got 2 Emails from them with differant addresses one in Barnsley one in Irland I sent a quiry got back email saying the Barnsley adress was no longer being used (WHY SEND AN EMAIL TO THE CUSTOMER WITH THE WRONG ADDRESS) WARNING YOU HAVE TO PAY THE RETURN POST”

Helpful Report

Posted 4 years ago

“I think you should update on how to install a stop and start batteries.Also I have purchased a lot of stuff from your site a great service always recommending my friends to buy parts from your Company. Kind Regards. Ray McCarthy.”

Helpful Report

Posted 4 years ago

“The picture from the site is what I ordered, the instructions and fit kit are for a totally different vehicle. When confronted, the company claimed I made the wrong selection, and ignored my further emails. BAD COMPANY!”

Helpful Report

Posted 4 years ago

“So I have been dealing with this company for a couple of weeks now. It has been nothing but one problem after the next. After selecting my vehicle from their site, having a vehicle show up which looks exactly like mine (its a civic, pretty common) I proceeded to purchase a suitable rack. When the product got to me, it did not fit my car even remotely. I contacted the manufacture of said racks and they informed me they do not even make a fit kit for my car. So either Micks site is horrible at organizing their products or they just don't care about their customers. I am beyond outraged by the whole process. The attempts to first contact and get shipping costs sorted was a nightmare. Getting them to agree to refund me was a hassle. Then onto of it all, to ship the good back to them to get it refunded, it is going to cost me 3x (almost $700) the racks value to get it to them. Their answer was "shop for a cheaper courier". Please do not buy from this company, they may mean well but they are disorganize, combative and very very against helping the customer ensure they are satisfied.”

Helpful Report

Posted 4 years ago

“THIS COMPANY IS AN ABSOLUTE JOKE TO DEAL WITH! Purchased some weather shields, first time they turn up broken in transit, asked for replacement and they refunded as 'were out of stock. Waited some months, ordered another and paid for, 6 Or so weeks later chased where the eff they were with nothing but an attitude response. Now refunded again and say they have no courier or carrier that can send to Australia anymore. Absolute ridiculous experience and would not reccomend!”

Helpful Report

Posted 4 years ago

“Got sent the wrong part. 2nd time this year. Website part compatibility check does not work correctly. Filled in the website returns contact form, twice, with no reply. Rang relevant customer service helpline, also twice, got hung up on both times. Complained via email, saying all of the above. Got a generic reply back with a code to send back incorrect item, at my expense. Waiting for a refund....won’t hold my breath. AVOID”

Helpful Report

Posted 4 years ago

“Sent wrong part. Arranged for part to be returned only to find out would be charged international post to Ireland from England as was unable to send returns back to their England depot as was closing down. Spoke with them about refunding half of the postal cost but refused so asked if they would make it clear on their website that people would be charged this as the England depot was closing but refused bad service and really poor customer service would never use again and would not recommend.”

Helpful Report

Posted 4 years ago

“When goods arrived damaged, they refused to do anything about it despite sending photos immediately, I have been trying to get a response with no luck....”

Helpful Report

Posted 4 years ago

“Service and turnaround time have deteriorated badly. Items were always sent via an post on the day of order and delivered the next day. Now unless you choose the nextday DPD option, they hold the parts for a few days and then ship them. DPD are hopeless and when they do deliver its at night time and you loose a day anyway. I have been a customer for years, but as of today will be going elsewhere. Its a pity as this used to be a good service”

Helpful Report

Posted 4 years ago

“Having unintentionally ticked the 3 day delivery, as I did not see options whilst processing my order, where Micks Garages assured me that I had chosen the option, it took over 8 days for the item to be delivered. A refund would be nice but I have lost the will to argue about it as I'm sure they'll have a some clause around a refund. Will vote with my feet sadly.”

Helpful Report

Posted 4 years ago

“Very unprofessional customer service. Asked several questions through email, not a single aswer, all questiones tottaly avoided. Patetic approach. Badly monitored stock that their system is showing as available while its not. I am stuck now for days without car and money after purchasing a ''ghost unit''. They kept lying me about delivery date even though they knew it won't be delivered on time. Eventually I ended up with full refund for which I'll be waiting over a week. Will never buy again. Should be zero stars for what happened. I do not recommend to serious buyers.”

Helpful Report

Posted 4 years ago

“Received defective wind deflectors so photographed and returned, but even though they agreed the deflectors were damaged they refused to pay return postage and once I asked for return postage they then decided the deflectors were not defective. I have full photo evidence to prove defects and emails to show they agreed. Have opened a complaint through contacting Trading Standards and have been told the process to follow which I have started And I have been provided with a case reference to take forward should I need to go to the small claims court. I will follow through because they think they can get away with it and I am in the right. Never been treated so bad before by any company, but I have the patience to follow to the end.”

Helpful Report

Posted 5 years ago

“MICKS GANGSTERS - BUYER BEWARE!!!! Ordered a wheel bearing kit for my car (according to their website using their registration model matcher). They sent me the wrong item. They advised me to return it using and I would be reimbursed within 7 working days at the latest, and that I should order a different item. This i all did, and incurred the returns cost also, and the cost of the mechanic storing my deconstructed car until the new part arrived. 2 weeks later, I've still received no refund. They demanded I get confirmation that it was delivered from the post office - which I did. Then they claim the post office never gave it to them despite having evidence to the contrary. When I challenged them on this, they started raising their voice in an aggressive manner to me, and kept talking over me insisting I am wrong. Lucky I used paypal so I can force a refund from them. This is the benefit of using a secure payments method. This outfit are incompetent scam artists with shady employees. Beware and do not use them. Micks Gangsters”

Helpful Report

Posted 5 years ago

“I recently bought some heko wind deflectors from micks garage. Delivery was quick and everything was there. I watched several videos about fitting deflectors. When I tried to fit the first one the shamfered end broke off. I emailed micks and explained what happened, I was tod to send photos which I did. Next email basically said that it was broken due to fiiting, so all they offered me was 10% off a new set, lol. I emailed back and said it may have had a weakness. Next email as 1st 10 % off full set. I decided to try fitting with more clips, once in you could see the shamfered edges,seemed solid enough until on motorway, all you could hear was noisy wind whistling.I would not waste any money buying these wind deflectors and certainly do not buy anything from micks garage as all they want is quick sales and do not care when things go wrong.”

Helpful Report

Posted 5 years ago

“Order no.1535649.Ridiculous!!!!!!! This is probably the worst customer service in the whole world.A male from a customer service refused to proceed a refund for incorrect item been sent where he breached a rules of sale.Than 7 times he hanged the phone down when i’ve tried to contact him and it cost me £12 of phone bill.After he answered the phone he attacked me over the phone and accused me for the things i haven’t done.In my opion this male who refused to provide his name is a serious offender against customers and should be dismissed ASAP if the company MICKSGARAGE really care of their reputation.The name of the rudest person i’ve ever met is NICHOLAS RUSELL and would advise to avoid that company as if you face any problems with your order than there is a possibility that you become a next victim of that horrible person. Thank you”

Helpful Report

Posted 5 years ago

“Worst customer service Mikey Hynes was provided. Not helpful at all. The parcel (need signature upon delivery) was missing by Yodel who has no delivery and signature proof, but they don't care. No refund plan was made. So disappointed with this seller. Stay away. I have to dispute the payment and get my money back.”

Helpful Report

Posted 5 years ago

“You guys have terrible service I ordered a product 2 weeks ago they never shipped I called to ask why it never shipped you guys blamed it on DHL when DHL never received the package then when I requested you to send the package you sent me a refund instead showing that you do not have the material for sales in the first place a two-week waste of my time”

Helpful Report

Posted 5 years ago

MicksGarage.com is rated 2.8 based on 173 reviews