"Charged to repair hob that was smashed on arrival\r\nGreat appliances but charged to repair hob that was smashed on arrival.\r\n\r\nWe bought \u00a313300 worth of items from Miele. We put them in storage for a while after they arrived (3-4 months) as our builders weren't ready for them.\r\n\r\nWhen we opened the hob, there was a huge crack in the glass. The box and the polystyrene encasing the hob were intact so it wasn't possible for the damage to have occurred after delivery.\r\n\r\nAdmittedly we should have checked the hob when it first arrived but still the manufacturer clearly packaged and shipped an item with a huge crack in it.\r\n\r\nWe called Miele who are discounting the repair a little bit (depending on how long it takes might be as much as 35% off), but this falls well short of what we would expect from Miele.\r\n\r\nMiele made an appointment to send someone to repair the device (2 weeks on from when I called). I took a day off work, during the one hour window where the technician was due to arrive he called me to cancel the appointment saying it will be rescheduled."

"Charged to repair hob that was smashed on arrival\r\nGreat appliances but charged to repair hob that was smashed on arrival.\r\n\r\nWe bought \u00a313300 worth of items from Miele. We put them in storage for a while after they arrived (3-4 months) as our builders weren't ready for them.\r\n\r\nWhen we opened the hob, there was a huge crack in the glass. The box and the polystyrene encasing the hob were intact so it wasn't possible for the damage to have occurred after delivery.\r\n\r\nAdmittedly we should have checked the hob when it first arrived but still the manufacturer clearly packaged and shipped an item with a huge crack in it.\r\n\r\nWe called Miele who are discounting the repair a little bit (depending on how long it takes might be as much as 35% off), but this falls well short of what we would expect from Miele.\r\n\r\nMiele made an appointment to send someone to repair the device (2 weeks on from when I called). I took a day off work, during the one hour window where the technician was due to arrive he called me to cancel the appointment saying it will be rescheduled."

"Charged to repair hob that was smashed on arrival\r\nGreat appliances but charged to repair hob that was smashed on arrival.\r\n\r\nWe bought \u00a313300 worth of items from Miele. We put them in storage for a while after they arrived (3-4 months) as our builders weren't ready for them.\r\n\r\nWhen we opened the hob, there was a huge crack in the glass. The box and the polystyrene encasing the hob were intact so it wasn't possible for the damage to have occurred after delivery.\r\n\r\nAdmittedly we should have checked the hob when it first arrived but still the manufacturer clearly packaged and shipped an item with a huge crack in it.\r\n\r\nWe called Miele who are discounting the repair a little bit (depending on how long it takes might be as much as 35% off), but this falls well short of what we would expect from Miele.\r\n\r\nMiele made an appointment to send someone to repair the device (2 weeks on from when I called). I took a day off work, during the one hour window where the technician was due to arrive he called me to cancel the appointment saying it will be rescheduled."

"I bought a very expensive G660SCVi integrated dishwasher in 2017.\r\n\r\nIn March 2021 the circulation pump had to be replaced after breaking. This is not a cheap repair - on the border of being uneconomical.\r\n\r\nBut once is bad luck, right? And it was still just about cost effective to do it.\r\nSo I had it repaired.\r\n\r\nRecently the dishwasher stopped working again with an F84 error and I called out an engineer.\r\n\r\nFirstly the price of the call out had nearly trebled since 2021! It was \u00a3160. In 2021 it was \u00a360.\r\n\r\nSecondly the engineer told me another circulation pump had broken but he could replace it free if I paid for Labour.\r\n\r\nI agreed to this - Still cheaper than buying a new dishwasher.\r\n\r\nThe repair didn't work however and the engineer then concluded the issue was the powerboard, a part which needed to be ordered.\r\n\r\nI was offered the same terms to replace the part - ie free part, pay for Labour and duly billed for the failed call out.\r\n\r\nIf I accepted their offer this repair would've cost \u00a3320 on a 6 year old dishwasher.\r\n\r\nThe engineer, though friendly enough, also did a substantial amount of damage to my kitchen units while removing the dishwasher (scuffs and a chunk of wood taken out of the door pillar).\r\n\r\nAccepting Miele's offer would take the total I've spent on this machine in 6 years of ownership close to \u00a31,000 including repairs to my kitchen.\r\n\r\nIs this level of service what we buy buy a Miele for?\r\n\r\nThis is a really poor and unacceptable level of quality and service for a premium brand.\r\n\r\nYou can get a new dishwasher for about half the price of a Miele with a marginally lower efficiency rating and replace it every 3 years for this money.\r\n\r\nThat's what I would recommend you do. Especially if it's integrated. Nobody will know what badge is on it.\r\n\r\nDo not buy Miele."

"I bought a very expensive G660SCVi integrated dishwasher in 2017.\r\n\r\nIn March 2021 the circulation pump had to be replaced after breaking. This is not a cheap repair - on the border of being uneconomical.\r\n\r\nBut once is bad luck, right? And it was still just about cost effective to do it.\r\nSo I had it repaired.\r\n\r\nRecently the dishwasher stopped working again with an F84 error and I called out an engineer.\r\n\r\nFirstly the price of the call out had nearly trebled since 2021! It was \u00a3160. In 2021 it was \u00a360.\r\n\r\nSecondly the engineer told me another circulation pump had broken but he could replace it free if I paid for Labour.\r\n\r\nI agreed to this - Still cheaper than buying a new dishwasher.\r\n\r\nThe repair didn't work however and the engineer then concluded the issue was the powerboard, a part which needed to be ordered.\r\n\r\nI was offered the same terms to replace the part - ie free part, pay for Labour and duly billed for the failed call out.\r\n\r\nIf I accepted their offer this repair would've cost \u00a3320 on a 6 year old dishwasher.\r\n\r\nThe engineer, though friendly enough, also did a substantial amount of damage to my kitchen units while removing the dishwasher (scuffs and a chunk of wood taken out of the door pillar).\r\n\r\nAccepting Miele's offer would take the total I've spent on this machine in 6 years of ownership close to \u00a31,000 including repairs to my kitchen.\r\n\r\nIs this level of service what we buy buy a Miele for?\r\n\r\nThis is a really poor and unacceptable level of quality and service for a premium brand.\r\n\r\nYou can get a new dishwasher for about half the price of a Miele with a marginally lower efficiency rating and replace it every 3 years for this money.\r\n\r\nThat's what I would recommend you do. Especially if it's integrated. Nobody will know what badge is on it.\r\n\r\nDo not buy Miele."