Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.79

1.8 Rating 262 Reviews

19 %

of reviewers recommend Millets

1.8

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my new waterproof coat at a great price online and collected in my local store. It was ready to collect within a couple of days and I'm really pleased with my order.”

Helpful Report

Posted 5 years ago

“Being disabled, I struggled to the Southport store to buy a North Face Trevail down filled jacket. These were advertised as being in stock at that store for £157.50. Guess what, they were NOT in stock and what's worse, they couldn't even order one for me as the "don't do that one I'm afraid". Pathetic, I'll spend my money elsewhere and stuff them.”

Helpful Report

Posted 5 years ago

“Advertising items not available. Ordered three items. All supposed to be in stock. Promised 48 hour delivery. When items were despatched, three working days later it turns out only 2 of the 3 were actually in stock. If I had known this at the time I would not have ordered the items with them. I now have to reorder the other item elsewhere and pay a second delivery charge. Their eBay site also lists the item as being available on a Buy it Now. Items were then not delivered in time scale promised. Because of this I was promised a refund of the delivery charge I paid back to my bank account within 5 days. Guess what? Yep, no refund yet! There must be better outdoor goods suppliers! Buy from them not Millets.”

Helpful Report

Posted 5 years ago

“Order for 6 presents placed on 17/12/18, nothing arrived, phone them on 22nd and told nothing has left the warehouse, one item is not available. Nothing arrives and 16 emails are exchanged with Millets.I phoned Millets today and get hung up on 3 times, finally get through to an agent who attempts to resolve the situation but no supervisor is available for me to talk to. I've never had a worse customer experience, not much more I can say.”

Helpful Report

Posted 5 years ago

“Awful. When I track the order it says order in the warehouse, 6 days after I placed it. Online bot doesn’t recognise order number. Phone the helpline, get sent round in circles saying the helpline is really busy. Told to enquire through Facebook or twitter, then cut off. Absolutely terrible, should have ordered through Amazon.”

Helpful Report

Posted 5 years ago

“Fast delivery great prices”

Helpful Report

Posted 6 years ago

“I have had quite a few items this year from Millets & cannot complain about their goods,their staff or their customer service.In fact on black Friday they were run off their feet but still my customer service was excellent,over 2 sales assistants.I have not been unfortunate enough to have to return goods,though I would not expect a problem. I recently had an item missing from a parcel,but I was emailed before the parcel arrived & promised a refund + postage.I have dealt with 2 shops & had no problems,but my shop is GRIMSBY. Well done GRIMSBY & HIGH 5 for black Friday.”

Helpful Report

Posted 6 years ago

“BEWARE - ordered a Berghaus jacket online over a week ago for in store delivery & the item has not even been dispatchedb. Unable to track the item online & their customer service department was totally unhelpful & is now not responding to emails. Have had to open a case with PayPal to recover my payment. Absolutely disgraceful service & won’t be buying anything from them again.”

Helpful Report

Posted 6 years ago

“Ordered a £50 gift card with a 'next day' special delivery shipment method on Monday morning. Tuesday, receive an email from Millets to advise that DPD will deliver on Wednesday. Come Wednesday, no delivery. Rang DPD and they advised that Millets failed to send them the order. Rang Millets, advised they don't know what happened, however order hasn't been shipped. As a result, we were unable to gift our colleague a present for a send-off. Millets is a total failure. Called their CS and spoke to a manager who said they can't do anything other than to apologise. No compensation, nothing. Ruined our experience as a huge Pharma company and we shall most definitely never use Millets ever again!”

Helpful Report

Posted 6 years ago

“I purchased a fleece jacket on line, I found it very good quality and at a price I could not find elsewhere at the same standard. It also arrived very fast, so very good all round.”

Helpful Report

Posted 6 years ago

“Always up front to help the client”

Helpful Report

Posted 6 years ago

“I have always found the Colchester staff friendly and helpful. In July I bought a pair of Merrells walking boots. My first serious walk was last week when I got a split on my sole. I returned to the shop and they exchanged them with no problems and apologised. Their discount codes they email me were annoying at first but I have saved lots of money with them!”

Helpful Report

Posted 6 years ago

“Helpful polite staff especially as an older customer in a sports shop. They had a very good sale.”

Helpful Report

Posted 6 years ago

“Great selection and prices. Very good customer service.”

Helpful Report

Posted 6 years ago

“I had an issue with billing, and emailed customer care immediately, after a week with no reply, I resent my email, a week further on, I phoned, spent 30 minutes on the phone being told incorrect advice, and that the manager would ring when he started his shift - he didn’t and he sent me a factually incorrect email - to which - guess what..... no response to my reply. Can not complain about the gear, but the customer service is some of the worst I have come across. Deeply disappointed and pretty irate as m6 problem is still not resolved!”

Helpful Report

Posted 6 years ago

“Shocking service. I ordered a tent and some other camping gear 8 days ago, their website states delivery within 5 days. I’ve had no updates on the status of my order, when you try and contact anyone you can’t. Call customer service and you get told by automated service that they are currently busy and hangs up. Email and all you get is an automated email reply. Doesn’t look like I’ll be going camping this week after all. Should have gone elsewhere. AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“Item ordered online and not arrived. Customer service don't respond. Local store unable to help.”

Helpful Report

Posted 6 years ago

“Purchased a Air8 Tent which unfortunately developed a fault with one of the zips, the Tent was just out of warranty but Millets replaced Tent with no issues and of no cost which was a very pleasant experience, would definitely use Millets again for camping equip again.”

Helpful Report

Posted 6 years ago

“I have ordered a North Face backpack but it has never arrived to the store where I could collect. No response from their customer service team. I have paid for something what I never received.”

Helpful Report

Posted 6 years ago

“I had a horrible experience with Millets. I purchased a pair of Brasher hiking boots at Millets in Peterborough last Summer. I bought them expecting they will serve me for a long time as they were supposed to be designed for the rough conditions of the mountain trails. I was so wrong. Unfortunately a number of shoelace holders popped out in one of the shoes reducing the leg support and making the pair unfit for its purpose. Not to mention currently shoes are visually unpleasant because of it. I was very disappointed with the response I have received from Millets customer care as they claim they have to examine the shoe in person and neither video nor pictures is enough to see that a shoe is almost without sholace holders - everytime I go out one of the remaining sholace holders just fails. I have never had such an issue with shoes before! I am unable to deliver my faulty shoes to the store, because I am outside of the UK. Another suggested option is so unconvenient and uneseccary, which is to send my shoes to Millets via post and pay the cost initially myself (1) one can examine the shoe from good quality pictures and video (2) Millets did not ensure they sell quality shoes in the first place and now I have to spend my time to fix their error.”

Helpful Report

Posted 6 years ago

Millets is rated 1.8 based on 262 reviews