Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 36,414 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 36,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 18th February 2025

2875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order. Somewhat frustrating since it was expected 6 days ago, but no news or update has been given. Right now, 0/5 spent money and received nothing.”

Helpful Report

Posted 3 days ago

“Took 2 years to deliver and had 2 items cancelled out of the 3. Wouldn't order from this site again.”

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Posted 2 weeks ago

“I haven't received it yet. No explanation.”

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Posted 3 weeks ago

“The item was delayed, which is understandable. A shipping label was created and has since been idle in USPS's system for a full business week, at this point. I have already emailed and requested a refund.”

Helpful Report

Posted 1 month ago

Hello Scott! Thank you for your feedback and I apologize for the issue regarding your shipment! We are currently having some issues with our local USPS distribution facility not scanning our packages when they are shipped out and received at the USPS facility and have recently had a meeting with the management team there to get this resolved. We are hoping after this meeting the instances of this will drastically reduce, but we understand your frustration. It looks like a member of our Customer Service team reached responded to your ticket this morning. If you are needing anything further, please let us know! Happy gaming!

Posted 1 month ago

“Figure was smaller than expected and the wings would not glue to the body. Ended up throwing it a way in frustration. Worst Reaper mini I have ever bought.”

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Posted 1 month ago

“Lousy customer service. I notified them that the e-gift card was not received and got no response. Told them again that if I got no response again I would get a refund from my credit card company. No response. Hope they enjoyed the charge back”

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Posted 2 months ago

“Sadly, I do a report this did come with wrapped pieces. Miniature market was not able to replace the pieces for me due to the game being out of stock. However, they were very helpful with getting me in touch with the manufacturers and who are now attempting to try to help me replace the pieces. But overall love miniature market.”

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Posted 2 months ago

“For the third time, Miniature Market failed to come through with a limited or exclusive model that I ordered. They failed to send me a Christmas box two years ago, saying they didn't get their allotment, they failed to send a popular sale item last year, their system inventory was off and this time they said the shipment was lost. I have learned that for limited or exclusive merchandise MM is not the place to rely on.”

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Posted 2 months ago

Greetings! I apologize for the inconvenience this order has caused. Looking at your order, it actually looks like it was delivered on 12/23. USPS occasionally does not update the tracking information until the final distribution facility has received your package for final delivery, which seems to be the case in this instance. I apologize again for the delay the carrier had with this order. Happy Holidays!

Posted 2 months ago

“Both games arrived dinged. Contacted custumer support to make it right and did not hear back.”

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Posted 4 months ago

Greetings Laura! I apologize for your games arriving damaged, that is no good! I was not able to see a ticket associated with your order in our ticketing system, can you please reach out to support@miniaturemarket.com and we will be more than happy to assist. Thank you!

Posted 4 months ago

“The reward option continues to not work which requires an additional email for staff to apply it.”

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Posted 5 months ago

Greetings John! Can you please reach out to us at support@miniaturemarket.com for more information on the issue you are having with your rewards?

Posted 4 months ago

“OK, so these dice are...fine. If you want custom Cthulhu Wars dice, these are them. Unfortunately for customers of Petersen Games latest Cthulhu Wars campaigns, these Invasion faction dice are the only ones from the latest production batch that are properly red in color...so they are now my Black Goat (red faction) dice (the official BG dice as manufactured being so dark as to be unusable...). So, one star, because despite forking over cash for the big all-faction dice pack, I still had to buy an EXTRA set of dice for a faction I don't own (a shoddy cash-grab faction to boot...) to get a usable red set. To be fair, PG was made aware of the dice color issues (also making Daemon Sultan and grey/silver dice sets virtually unusable...)...and they told their customers that unreadable dice colors were intentional, i.e. "pound sand". The dice also ship greasy, which I have never seen from any other manufacturer. Not looking forward to soaping and scrubbing these dice, but it is what it is. Since this will likely be my last purchase from Petersen Games, I just wanted to give folks fair warning: Invasion dice = red, Black Goat / Daemon Sultan / grey dice = too dark and not recommended, at least from the latest OS4 production run.”

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Posted 5 months ago

“Bad communication before ship out orders, and ship to wrong address”

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Posted 7 months ago

“Bad communication before ship out orders, and ship to wrong address”

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Posted 7 months ago

“I ordered over 2 weeks ago and the package has still not arrived.”

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Posted 7 months ago

“This miniature is really bad. I had one sent and it leaned so bad that it would hardly stand up. I ordered a replacement thinkingt it was just a problem with that particular miniature but the replacement did the exact thing.”

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Posted 7 months ago

“The game was delivered damaged.”

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Posted 9 months ago

Greetings Tuncer! I sincerely apologize for your game being delivered damaged! If you are able, would you please email me at daniel.inlow@miniaturemarket.com and I will be more than happy to make this right for you and get a new copy of the game sent out! Looking forward to hearing back from you!

Posted 9 months ago

“Bought the gift certificate a week ago and it has yet to be delivered.”

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Posted 9 months ago

Greetings Curtis! Apologies for the Gift Card not coming through! I have just gone ahead and resent the email to the recipient that was listed, so they should be receiving it shortly. Please reach out to our support team if you still do not see this come over or continue to have any issues. Thank you!

Posted 9 months ago

“Possibly the worst experience I've ever had purchasing a miniature. The mini is clearly second hand sold without any description of alteration done by its previous owner, the eye was painted over with white acrylic, the base was not the one pictured in the description and when I tried to email my complaint and request for a refund I was met with refusal from their server”

Helpful Report

Posted 10 months ago

Greeting Ethan! Thank you for the feedback regarding the miniatures quality, I have passed this along to our purchasing team to get in contact with the manufacturer regarding the poor quality. Unfortunately I was not able to see a ticket in our help desk system for your order, however I will be giving you a call shortly to go over this issue and get this taken care of. Thank you for shopping at Miniature Market and I look forward to speaking with you soon!

Posted 10 months ago

“Midelivered and so I do not have it to play. Waiting to hear back from James in customer service if it will be replaced or refunded. If neither I will be no longer a customer.”

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Posted 11 months ago

I'm sorry for any frustration this may have caused. It looks like James has taken care of the issue. We hope to better meet your expectations in the future. Thank you for shopping with Miniature Market.

Posted 11 months ago

“I am very disappointed with how it looks, red dragon head looks dirty, it's wings are bent”

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Posted 1 year ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team at support@miniaturemarket.com or (877) 326-4429, and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 1 year ago

Miniature Market is rated 4.9 based on 36,414 reviews