Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 36,414 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 36,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 18th February 2025

2875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Book had a dent in it and it shipped late after release date. My local store has it pristine. It made it and it's fine but not my best experience.”

Helpful Report

Posted 2 weeks ago

“Opened the box and the paints were all just dumped in. Even if this was from opening upside down they would have either stayed in the padding or been more uniform. No plastic wrap around box to insure it hadn’t been gone through or pre used. Every bottle had paint all over the caps and caps that were barely on. This looks like a return and sold to me as new, Or was opened in transit and everything tossed back in quickly. Everything else in the order came as expected.”

Helpful Report

Posted 1 month ago

Hello! That is no good! I apologize for the way your paints arrived! I can assure you all of our items sold through the website are new from the manufacturer, so I have escalated this to our purchasing manager to reach out to WizKids to look into. Please reach out to us at support@miniaturemarket.com if you we can assist with anything further!

Posted 1 month ago

“Not clear when promo items are included or not included in purchase.”

Helpful Report

Posted 1 month ago

Hello Brett! Thank you for the feedback! I have passed that along to our purchasing team for them to make sure to include promos on our product listings moving forward. With this item specifically, we were not sure we were going to be receiving promos until after our orders had already been processed in the warehouse. As a result, if you have not reached out to our Customer Service team at support@miniaturemarket.com yet please do and we can get this promo sent out free of charge.

Posted 1 month ago

“Great price - however, this multi-piece dragon came connected wrong, with one arm glued twisted upside down.”

Helpful Report

Posted 3 months ago

“The details on this set were fairly good. All of the miniature bases were uneven and did not sit flat. Every piece needed to be trimmed just to sit flat and not fall over.”

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Posted 3 months ago

“I ordered an online gift certificate. It came via email 12 days after the order and after gift giving was appropriate. I was without a gift and had to make other plans. Now I have a $50 gift certificate (why couldn’t I specify an exact amount?) that I will have to use myself, which sounds fun but is actually kind of a drag.”

Helpful Report

Posted 4 months ago

“I had items in my cart to purchase, but was prompted with a discount offer if I signed up for the mailing list. I submitted my email and waited for the discount code to show up. It never did, and when I went back the items I wanted to purchase were sold out. Not a pleasant experience!”

Helpful Report

Posted 8 months ago

Greetings Adam! I apologize for the experience you had when shopping with us! Can you please send me a direct email at daniel.inlow@miniaturemarket.com with the items you were wanting that went out of stock as well as your order number so I can get that discount taken care of for you as well. Looking forward to hearing back from you soon!

Posted 8 months ago

“I ordered an electronic gift card and it never came. It has been 10 days and still nothing. It was a gift for my son. I finally spoke to a rep who gave me the code so he can use it online. But still no gift card was emailed to my son. I confirmed with customer service”

Helpful Report

Posted 9 months ago

“I purchased the D &D book for my son who is incarcerated. Sadly, the book was defective..missing about 40 pages, and then having about 40 pages repeated. It's very difficult to get anything back from the prison so returning it is nearly impossible. Obviously, this is disappointing.”

Helpful Report

Posted 9 months ago

Greetings Susan! I apologize for the condition your sons copy of the book came in. Although we are out of stock currently on our website, we are able to get a new copy in specifically to take care of this case for you. If you would like to reach out to me directly regarding this issue, please feel free to send me an email at daniel.inlow@miniaturemarket.com and I will be more than happy to fill you in as we receive the new copy and get it shipped out to your son free of charge. Thank you!

Posted 9 months ago

“Sugarlump came missing saddle and connection for Skabatha Nightshade to ride it. I've tried calling for multiple days and emailing, to no avail. Would not recommend this site, unless you don't mind missing pieces.”

Helpful Report

Posted 10 months ago

Greetings Jeff! Thank you for your feedback, I'm very sorry to hear your order was incomplete and you have not heard back from our team yet. I just passed this message along to our customer service team and they will be assisting you very shortly. I have also added some reward points to your account for any future orders with us due to the inconvenience this has caused.

Posted 9 months ago

“Great design and detail but FAR too small to work with. I suppose I should've read the details a bit more carefully, but it was the one I was most excited about painting. Unfortunately, that was not the case upon arrive.”

Helpful Report

Posted 11 months ago

“It really pains me to type this. For years I’ve almost exclusively used MM when purchasing games. For years nothing ever went wrong, in fact I made it difficult a few times on MM by ordering something one day to then order something a couple days later but asking MM to merge the orders for one shipment, and they did that with ease. I haven’t been given what I feel is a true or honest answer but something has changed with MM service from what I can tell in 2023, possibly others experienced this in 2022. I’ve now had four orders in a row where something went wrong, orders not being fulfilled, wrong items sent, no communication when an item I preordered goes out of stock and when I call to ask what’s taking so long they admit they have no idea when the product will come back in stock yet they don’t reach out and ask if I’d want my other items ready to ship just sent ahead in stead. Go read on BoardGameGeek a large forum of people listing other frustrations. Again, something changed, is that a new operating system and there are bugs, was it Asmodee purchasing MM the problem, are they understaffed, is it all of the above and more they aren’t saying. It’s irresponsible for us to pay them money and for them to not communicate, mess our orders up, and over extend preordering items when they don’t have sufficient supply of the item. We don’t have to put up with this and I’m on a very thing rope with MM now. If they can’t produce clean and proper order fulfillment over the next two orders I do, I’m gone.”

Helpful Report

Posted 1 year ago

We apologize for any frustration you have been experiencing. We have been working on better updates for our customers, and plan to implement this communication in the coming months. We hope to better meet your expectations in the future.

Posted 1 year ago

“To be honest, I was disappointed. I thought the dragon would be one full piece as a coworker who suggested the site recieved his that way but its pretty much a model. I understand that if you read the description it all but says that however most people shop by the picture. Other than that, the customer service was good.”

Helpful Report

Posted 1 year ago

We're sorry to hear your mini did not arrive as expected. When shopping with us again, please know that most of our miniatures will have "Miniatures are supplied unpainted. Preparation and assembly are required." if assembly is required. Thank you for shopping with Miniature Market!

Posted 1 year ago

“It's not miniature market itself I have a problem with, but their shipping method. My package went through 3 different carriers, and it still hasn't arrived with no way to track it. Both ups and USPS tracking no longer let me see where it is, and my package was 2 minutes away from me 27 hours ago. I was not allowed by MM instructions to ups to divert/pick up my package from the hub, meaning I had to wait more than one day extra to receive and play it.”

Helpful Report

Posted 1 year ago

We apologize for any frustration caused by shipping. The holiday season rush was likely the cause of the delay and tracking problems. Please let us know if these issues persist, and thank you for shopping with Miniature Market!

Posted 1 year ago

“Unfortunately these trolls came smashed. I have reached out to customer service but never heard anything back.”

Miniature Market 2 star review on 20th November 2023

Helpful Report

Posted 1 year ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Our customer service team is working on a back log of tickets, but should be reaching out soon to find a solution.

Posted 1 year ago

“Game is good, price was about average. Shipping time for a product in stock was terrible. It took almost a month for me to get it. It was about 3 weeks before they even shipped it. It wasn’t until I emailed them that it was shipped. But then they didn’t respond to my email until after I received the game letting me know it shipped.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We apologize for the slow shipping and customer service response times. We were experiencing a high volume of orders and tickets that caused delays. Steps have been taken to get back on track, and we hope to better meet your expectations in the future.

Posted 1 year ago

“Hadn't had problems in the past ; but most recently I ordered a Death Knight and several Merfolk - and they never arrived. I tried writing to complain and ask them to re-send or provide a refund - but after over a week haven't received any response.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. A customer service team member will be reaching out to you shortly to help resolve this issue. We apologize for the delayed response and hope to better meet your expectations in the future.

Posted 1 year ago

“Took over 2 weeks to get my order of foam.”

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Posted 1 year ago

Thank you for leaving a review! We apologize for the delayed shipping. We were getting caught up from a large sale, but are now back on track. We hope to better meet your expectations in the future.

Posted 1 year ago

“From what I've heard, the game is great! My copy arrived damaged, but I'm excited to play it once things are sorted out with customer service!”

Helpful Report

Posted 1 year ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. It looks like customer service has shipped you a new order. We hope you get to enjoy your game soon!

Posted 1 year ago

“Okay game but overly similar to the game Cat Trois without the excitement and strategic thinking. Like most games that copy other games, this does not have the elegance of Cat Trois artistically or in game-play.”

Miniature Market 2 star review on 5th October 2023

Helpful Report

Posted 1 year ago

Miniature Market is rated 4.9 based on 36,414 reviews