Mint Velvet Reviews

Name: Mint Velvet
Rating: 3.67

3.7 Rating 51 Reviews

61 %

of reviewers recommend Mint Velvet

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3.7

Based on 51 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just bought a lovely dress in Mint Velvet, Bath.The lady, Miranda, who served me had excellent customer service skills, which is quite rare to find these days! Miranda is a credit to your company and 8 will be back for sure! Also the manager was lovely and friendly. 🏆”

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Posted 2 months ago

“Visited the Hitchin Store today to try on a purchase I had ordered on line and to browse. I thought the service from the staff was exceptional. What a change to go into a store and the staff are so helpful. At the till my purchases were dealt with efficiently and swiftly. I would highly recommend a visit here, and I will definitely be going back. Thank you Sheryl”

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Posted 3 months ago

“My wife and I visited Bath last Saturday , we went into Mint Velvet and had excellent service from Evie and Monica As always Mint Velvet staff are so helpful . Well done to Evie and Monica We enjoyed our shopping experience here .”

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Posted 5 months ago

“I had another styling with Suzanne at Harrogate and again left with some lovely outfits, some of which I wouldn't have looked at online or in store but with Suzanne's help and expertise left the store feeling so good. The staff in Harrogate are always so friendly and helpful. Thank you again Suzanne, I had a fantastic morning at Mint Velvet. JackieM”

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Posted 6 months ago

“I’m not sure if Mint Velvet will see this, but I just wanted to send a 5* review to their customer service rep Scott. My parcel went missing which contained clothes for my son’s christening. Scott sorted it out straight away, got my parcel resent and followed up on its progress to ensure it reached me in time for my event. I’m so grateful but kept missing his phone calls so couldn’t thank him personally. You’re a hero Scott, thank you.”

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Posted 9 months ago

“Popped in to your Cardiff store last Thursday 11th May! I was after a couple of dresses for a weekend away, I was greeted by the most adorable couple of ladies, so so helpful!! I ended up spending a fortune 😂 with every penny, I felt amazing, thank you Mint Velvet”

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Posted 1 year ago

“I telephoned customer service today regarding an order I had placed I spoke with Sophie this lady is a credit to you very professional Happy in her role sorted out my problem even called me back well done Sophie you deserve an award 👏”

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Posted 2 years ago

“I have just received my Blue roll neck knitted top on a Sunday at 5 pm. This has been my first order, I am so delighted with the texture and quallity of the jumper plus a luxirous comfy fitting. I will be back I promise. Thank you so much. Hazel Balderson”

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Posted 2 years ago

“I visited Mint Velvet in Elys Wimbledon. I would like to bring to your attention to the fantastic Customer Service that I received from Tania the manager. She kept me updated regarding a dress size that I was waiting to arrive Mrs Kim Farnden”

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Posted 2 years ago

“Purchased Pearl Tan Wedge Espadrilles for a wedding, wore them the whole day & night - SO comfortable. True to size. Perfect buy, love them. Also wore MV navy & cream shirt dress - faultless”

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Posted 2 years ago

“I’ve bought so many lovely things from you summer collection the gold sequin dress is omg breath taking I would have payed double. Xc”

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Posted 2 years ago

“I love all my mint velvet items bit more expensive than chain stores but I'm a beliver in you get what you pay for.The sizing is perfect and my items are clearly well made and look quality.The fast service is a added bonus 🙂”

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Posted 3 years ago

“I am a big fan of Mint Velvet, both products and company. Recently had several orders for knitwear. all delivered promptly, beautifully packaged, and great communications and updates. Sadly as I've learnt with MV their sizing is not always right so ordered two sizes in a couple of things. I'd usually be a L size but kept a M in one choice as the L was too big. Great knitwear though lovely quality and I kept all three orders only returning the two other sizes. Returns easy to do, processed and posted back and I've already received the first refund yesterday. Online shopping experience at its best - you can always buy with confidence. Thank you MV”

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Posted 4 years ago

“So helpful in the store - thank you for making shopping with your store so pleasant and trouble free. All so helpful dealing with any queries, chasing sizes from other stores and returns. So thank you for making shopping instore once again a great experience - my daughter loves your store.”

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Posted 5 years ago

“Great sale love the style”

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Posted 7 years ago

“Fast delivery, great service. Quality products, got some really lovely pieces. Great customer service.”

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Posted 7 years ago

“I ordered sale dress at 3.00pm arrived next day at 11.30 am with standard delivery beautifully packaged could not ask for better service”

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Posted 7 years ago

“Packaging, discounts and returns facility easy -”

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Posted 7 years ago

“All the items i bought were on the Mint Velvet sale. The items were beautifully wrapped, made me feel super special, like it was done especially for me. Real value for money, as all the tops i purchased were gorgeous and true to size. Their clothing is chic, stylish and casual all at once, which is so great!”

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Posted 7 years ago

“Ordered 2pairs of jeans in the sale in different colours.. I had already bought a pair From the shop in another colour .. Perfect fit and nice colour shades .. Very happy ))))”

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Posted 7 years ago

Mint Velvet is rated 3.7 based on 51 reviews