Prize Plums Reviews

Name: Prize Plums
Address: Head Office, 5 Church Road South (NOT RETURNS ADDRESS), Liverpool
Rating: 4.51

4.5 Rating 389 Reviews

87 %

of reviewers recommend Prize Plums

4.5

Based on 389 reviews

Shipping & Delivery
Accurate And Undamaged Orders	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Communication Channels	Telephone, Email

Visit Website

Phone:

01244 735 725

Email:

support@prizeplums.co.uk

Location:

Head Office, 5 Church Road South (NOT RETURNS ADDRESS)
Liverpool
L25 7RJ

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Prize Plums 1 star review on 1st July 2021

Anonymous

Prize Plums 1 star review on 17th April 2021

Prize Plums 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over three week wait for a phone cover but what really disappoints me is seemingly no movement on the tracking tool -feeling like I’ve been had. I just want to know when it will arrive! Despite the delay in receiving my phone cover I have to say my concerns were dealt with promptly and fairly. Customer service and communication was in fact very impressive. Thank you.”

Helpful Report

Posted 5 years ago

Hi Michael, there are no tracking points between getting on the plane until it comes out of Heathrow airport so that's why the parcel appears stuck, your item is currently at Heathrow airport awaiting customs clearance, we have no control over customs and how long they keep parcels for, they do not normally keep them for this amount of time, there is also a slim chance that it has been lost in transit, however, your wait is unacceptable and even though we feel that we are not at fault we have issued a full refund, you can also keep the item when it arrives free of charge, in the unlikely event that it does not arrive within 7 days please contact us at info@mintymelons.co.uk and we will send another one out free of charge, customer satisfaction is our number one priority , we hope we have resolved your concerns, if we can help you further please do not hesitate to contact us, best regards, Michael

Posted 5 years ago

“Will use again”

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Posted 5 years ago

“Product as described and fast delivery. Will buy again.”

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Posted 5 years ago

“Excellent service and products Highly recommended 👍”

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Posted 5 years ago

“Ok I'm not in a habit of writing reviews, but praise where it's due, First off, I thought the service was excellent, Cheery & certainly very helpful, if asked then I'd have no problem recommending them to anyone. Personally I found them to be one of the most reliable I've ever dealt with & the delivery times are going to be hard to beat, this I assume, is always really fast, as your dealing with a company based in the UK, which is definitely refreshing, There was no language barriers or prolonged waiting times for a response. The website is easy to navigate, & when I had any questions the customer service was there almost immediately, there wasn't any of these horrid long ques to speak with someone, It raises the question as to why some "UK" based companies are going so awry, I feel like some websites could take a leaf out of their book, in keeping their customer service base within the UK, as it felt like a more caring well articulated personalised response. over all I'd give them a 10 out of 10. & they're worthy of that accolade, There are very few that will beat them, in particular; their customer service, & how they exceed the estimated delivery times. If your new to them, them then my advice would be to trust them, they never let you down. I hope this helps appease any worry a new customer may have & I truly hope that it, in some small way, elevates the status of a good company. Best wishes & thanks Rab.”

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Posted 5 years ago

“2nd time I have ordered from this company really pleased with items”

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Posted 5 years ago

“Very happy excellent service”

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Posted 5 years ago

“Delivery time was excellent,communication and response to questions answered very fast and politely. Overall a fantastic shopping experience.would highly recommend. Not to mention brilliant value for money.”

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Posted 5 years ago

“Brilliant,fast and efficient service. Timely delivery and very friendly response in a timely manner. Absolute pleasure doing business. How it should be done. A+++”

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Posted 5 years ago

“Absolutely amazing. First class customer service with timely responses to any and all questions.excellent delivery time. highly highly recommend.”

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Posted 5 years ago

“I Ordered a wrong phone case but still compensated me by sending another one for free, awesome customer service.”

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Posted 5 years ago

“Received perfect eye lashes for my birthday! Thank you minty melons! Would definitely recommend”

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Posted 5 years ago

“Happy all round, great service , grandaughter very happy with her river phone case , Thank you”

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Posted 5 years ago

“quite good customer support, a bit slow on delivering the package but worth waiting for , many thanks”

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Posted 5 years ago

“Although a bit slow on delivery but then I read the shipping & delivery policy. Appreciate the really nice customer service, quite helpful, I'd recommend.”

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Posted 5 years ago

“As i am the Head Chef at a famous London resturant i need Knives that stay sharper for longer without having to constantly get the steel out , the damascus steel Sunnecko Knives from Minty Melons really do stay sharp leaving us more time to prepare our dishes, 15 days delivery but very much worth the wait, Thank you very much.”

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Posted 5 years ago

“I could not fault the customer service when i called, instant help and they even talked me in to spending less money on my wall mural for a better result, my daughters bedroom looks like a new world, now let's look at the living room, i will be back , Thanks lots :)”

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Posted 5 years ago

“Ordered a bag, good quality and very helpful customer care, thanks I'll say most recommended indeed!”

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Posted 5 years ago

“I ordered two phone cases on 29th January and had a little issue with them. But the reason why I give them a 5-star rating now is that because after my review here they called me up in about 5 minutes and apologised for the problems and told me that my order gonna arrive in time and explained it to me what happened. To be fair this is the first time that customer service was this great and fast to solve a problem for me if something happened. I`m really happy that I order from them and gonna do so in the future as well. Good job WDF Team!!”

Helpful Report

Posted 5 years ago

“I ordered a heated jacket for my granddaughter for Christmas but unfortunately did not take into account the fact that she is Autistic and tends to 'fiddle' with things and my son and daughter in law thought it was an excellent idea but it was not suitable for her. I therefore returned the coat explaining this problem and Minty Melons immediately dealt with my request and refunded my money in full. I would recommend them to anyone.”

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Posted 5 years ago

Prize Plums is rated 4.5 based on 389 reviews