“I bought two salwar kameez, both silk blend with straight pants in XXL. On receiving the items, one pair of pants was too small. I raised this with Mirraw and that's when they started the excuses to stonewall me rather than address the issue. The excuses given were:
- different material (i am not sure how material affects measurements)
- to measure with 8 line tape and send photos - i provided photos with measurements and compared with correct size pants that came in the same order
- then they said my tape was incorrect as I used a white coloured tape instead of yellow. Although I had also provided measurements using Stanley 8 line tape too.
= then they came up with another excuse to show the other side of the tape.
There was a 3cm difference in waist and 20cm difference in hip.
Basically, the staff are trained not to resolve complaints but rather make excuses.
I will not buy from them again.”
“I ordered a lehenga and a saree from Mirraw. Both products are really good in quality. I received the lehenga on time, but the saree was delayed. I contacted customer care, and they were very helpful in resolving the issue. They informed me there was a shipping delay and assured me that the saree would be delivered within two days. and it was! Overall, I’m very satisfied with my purchase and the support I received.”
“Ordered items on the 11th Of October,still not tracking number. Pathetic service poor communication. No different to shopping in the indian markets. TOTAL RIP OFF JUST MORE COSTLY RIP OFF THAN THE MARKETS”
“I order 3 sets and all of them were really good. I am happy on the year customer stitching and special $1 stitching offer. One executive help me out for measurement really very polite and supportive. Overall a good buy and smooth experience”
“I bought a saree from mirraw i am really happy with my purchase the fabric quality was good. the color was same as image. Overall good quality and value for monwy”
“I ordered a lehenga choli with custom stitching and had a few doubts about the measurements. The customer team was helpful and cleared everything up quickly. I got my lehenga today — the size and fit are just perfect! Huge thanks to the customer support team for being so nice and helpful!”
“Mirraw.com Order Number M997977655
Extremely Disappointed with Mirror.com
I had a very frustrating experience with Mirror.com. The quality of service was poor, especially when trying to connect with US/Canada phone numbers — it was nearly impossible. I also faced issues with ordering updates; the process was unclear and unresponsive.
What made things worse were the hidden charges. I was surprised by unexpected custom clearance fees that were never mentioned upfront. This lack of transparency feels misleading and unfair.
Overall, I would not recommend Mirror.com. The service is unreliable, and the hidden costs make it a bad value. I hope they improve their customer support and become more upfront about all charges.”
“Bad business conduct. Shipping dates are all wrong. Product never delivered. Hidden fees. Actual cost is 3 times less than what is charged. Pathetic customer service.”
“Very bad experience, ordered a saree with blouse and paid $76.00, ordered was supposed to be delivered on 27th September,2025, still have not received it , very bad customer service, don't reply emails and no update on the order. Not even refunding the money. Very disappointed.”
“I won’t even rate them one star. Recently i ordered accessories from Mirraw. Got carried away with the discounts and how high quality it looked online and spend £130 . Was totally disappointed when I opened the packaging itself. The products were defective not one but all of them. This speaks of their quality checks . Trust me roadside products is better than theirs . Do Not get decieved by what u see online the pictures look high quality that’s because they focus more on online gimmic to thug customers. What I spend for those accessories is not even £10 worth.”
“DO NOT BUY FROM MIrraw. At the time of buying I was told that returns were easy. Now I am trying to return ready-made items back due to size and quality and it impossible to do it. They aren't providing return address and holding 400 USD worth items. They asking for stupid information like "place your clothes on the floor and take picture for items you want to return " even though I provided item number and pics or " send the measurements of the clothes ". These guys are scammers. Multiple inefficient staff who don't have any knowledge of customer service or just general knowledge are answering emails
They dont pick up calls or call you back.
And now they dont have a return address for me to send the items back.
Its very frustrating and I am pulling my hair for the last month.”
“I bought a necklace piece. It was approx $40. When it came, it did not have a clasp at the end. Nor could I tie it as it was metal chains. There is no way I could wear it.
I sent pictures to mirraw. Wrote everything in innumerable emails. Talked to customer support.
Nothing happened. The metal is like plastic. I have already spent 40$ on it. I don't want to spend 100$ more to make it wearable. Mirraw is not refunding me.
Best not to trust these portals.”
“Sent me lehengas where the skirts were a size 14 and tops were a size 6… I ordered a size 8. The material and stitching were extremely poor quality.
They then demanded pictures multiple time which they said they never recieved, even when I forwarded on the email proof. And then.. ignored all my emails!!. Basically this company is a SCAM… save yourself the money and stress and buy anywhere else”
“Very unprofessional behaviour from Mirraw
They took prepaid order and didn't deliver my item
When questioned they say that they can't help.
They have taken my money also and not delivering the product.
Now they are not returning money also.
Highly unprofessional attitude”
“I ordered a suit . A full length anarkali model for my house warming function. It was 68£. Initially I had a hard time getting a proper update. But later when I got to the right customer service, the agent named Pooja was very helpful. She helped me promptly and moved the delivery date earlier than promised. It was Pooja that saved my day. Thanks.”
“"I absolutely love Mirraw! The variety of fashion items available is amazing. The quality is top-notch, and the delivery was quick. I’ve found so many stylish pieces here, and I keep coming back for more!"”
“"This app is a game-changer for fashion lovers! The user interface is easy to navigate, and the clothes are beautiful and well-made. I’ve bought a few dresses, and they fit perfectly. Definitely recommend."”
