Misfits Market Reviews

Name: Misfits Market
Rating: 1.43

1.4 Rating 332 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

Questions

Metrics

1.4

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Misfits Market 1 star review on 7th September 2024

Anonymous

Misfits Market 5 star review on 4th March 2021

Anonymous

Anonymous // 01/01/2019

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“I received my first box last Saturday. What a disappointment! I through away 3 rotten pears, a molded spaghetti squash and a rotting red onion. I am in the process of trying to cancel my subscription. The website is not working correctly and I can not able to find a phone number! Very frustrating!!”

Helpful Report

Posted 4 years ago

We appreciate your review and we're sorry for any disappointment with this order. Our Customer Success team is devoted to your account and currently provides support via email. This is not the norm and we would like to look into this and work to resolve your concerns. Please reach out to us at https://www.misfitsmarket.com/contact-us. Thank you.

Posted 3 years ago

“My first box arrived early in the day, by Postal Service no less. Can't blame the company for late deliveres. Ordered Friday and delivered Monday. The box is insulated, with an extra ice bag in it. I like it so far, no complaints at all. One celery stick was a bit mushy, but I'll take that if it is the only problem. Customer service is via email, which is not so good it you have an immediate problem. They should have a cheap VOIP phone for the purpose. Check out MagicJack, been using it for years as a customer. I bet it would really help this co. No idea if they have live chat or not. I am on the small box every two weeks, will order again. Can't rate the customer svc. as I haven't used it yet. I have no reason to be anonymous, but do not need extra spam so please do not publish my email addy. Thanks.”

Helpful Report

Posted 4 years ago

We truly appreciate your feedback and we are glad to have you with us. While we do not currently provide phone support our Customer Success team is able to help our customers via email and live chat. For our live chat hours, please see https://help.misfitsmarket.com/en_us/how-do-i-contact-you-if-i-need-assistance--SJhTiu_cv We again appreciate you and do not hesitate to contact us regarding any questions/concerns you may have. We can be reached by email at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Customer service is non-existent. Cannot log in to my account a nd unable to reset password, therefore could not customize or cancel order. I have been charged for an order I do not want. After submitting several requests for assistance, I still have not received a response.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Therefore, we're sorry to read you are having any trouble accessing your account. We would be happy to look into the status of this for you but will need some identifiable information from you. Please reach out to us at https://www.misfitsmarket.com/contact-us with an order number or email associated with your account so a member of our Customer Success team can address your concerns. Thank you so much!

Posted 3 years ago

“Very unimpressed with their customer service. We have tried to cancel our account because we don't think the cost is worth what we receive, but we keep getting an error message when logging in. They do not have a number listed for help and they take a VERY long time to respond to help requests online. I've been charged twice for boxes I did not want.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. So we're disappointed to read you are having any trouble. We want to help but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 3 years ago

“If I could give it a zero I would. Worst service ever. the box is ALWAYS late, I even moved my delivery day to earlier in the week to offset it. Often my box never arrives at all. It just "disappears". The tracking is a joke. The veggies themselves are decent but I question their freshness. I've given them numerous chances to make things right but I have just lost all trust in them. It's easier and less time consuming just to drive to the darn store.”

Helpful Report

Posted 4 years ago

We are very interested in making your experience the best it can be. Therefore, we're concerned to read you have experienced orders delayed in shipping. While some delays can be caused by events outside of our control such as weather, delays with the third-party shipper, etc., it should not be the norm. Our Customer Success team appreciated the chance to delve deeper into your concerns regarding this order. Thank you for your patience as they resolved this and we're very happy for your continued support of our service. Feel free to reach out to us at https://www.misfitsmarket.com/contact-us for any questions. We look forward to you receiving your next order.

Posted 3 years ago

“I do NOT recommend this company. Wonderful idea, but very poor execution. Last week, I tried to log in to customize my order, but their site told me I could not customize my order till later this week. Then surprise! I was billed for the box on Monday. I've tried several times to reach customer service but their phone only takes messages and they never answer the support tickets. The box showed up today with a bunch of stuff I didn't want. I've cancelled my account with them and do NOT recommend them to anyone.”

Helpful Report

Posted 4 years ago

We're very passionate about the customer experience and appreciate your review. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but our Customer Success team is able to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“We have been getting boxes from Misfits Market for several months. To begin with we got our boxes on time and were pleased with the fruits and vegetable in the boxes. HOWEVER, we have had issues with 3 of the previous 3 shipments (2 were delivered late and the other came in damaged.) Our next shipment is due today. As of right now, the box doesn't show as even leaving Misfits Market! Given issues with 4 out of 4 shipments, we will been canceling our subscription today! Good concept but POOR implementation!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to read any of your orders were affected in transit and this is not the norm as evidenced by your previous on-time deliveries. Our Customer Success team would like to look into this deeper with the third-party shipping partner for your area. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“My choices sounded great! I have no problem with quality, however, I have not tasted anything yet. The box was heavy and I thought, "Oh my, I'm getting what I paid for!" Not so. In addition to 2 squash, green onions, 1 large white onion, small red cabbage, 1 teeny cucumber....I received 2 very small potatoes. One potato feels and looks like it has been frozen, very soft on the outside. I received one med. peach, 2 med red plums, 3 pears that must ripen.3 small apples, two of which are damaged, not bruised and look like something heavy was dropped on top of them. The carrots are plentiful. Plastic container of arugula was crushed in but salvageable.My order was $30.83 which included the $5.50 first time discount. I like the idea of helping to use food items that might otherwise be thrown away but my next order would be closer to $35. I feel that I can do better at the organic section of my supermarket. I will not order again.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We rescue fresh sometimes funny-looking produce (too small, too big, superficial differences, and differences in shape) as well as "normal" fruits and veggies from partner farms and deliver them to our customers' door for up to 40% off. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns regarding damage in transit but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Every time I attempt to login I get an error message. I've tried many times to resolve this issue via texts/emails. Their customer service is HORRIBLE!! Nothing has been addressed/ resolved. And they are far too inept and frustrating to deal with....I'm cancelling my subscription!”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry you had any problem accessing your account. Our Customer Success team worked to provide troubleshooting steps and appreciated your feedback regarding them. It has been shared with our Management team and if you need further assistance, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Charged twice and have not received one box yet. Customerc service has zero response! scam!”

Helpful Report

Posted 4 years ago

Your feedback is appreciated. Our Customer Success team is very interested in finding out more about your concerns and verifying the address information we have on file for you. In order to look into this further, we will need some identifying information. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“Produce is not imperfect, it's marginal. Some was bruised beyond ability to consume. Not just delivery/packing issues. Some is just too old to consume. Majorly disappointed. Don't bother.”

Helpful Report

Posted 4 years ago

Thank you for sharing this review. We take your feedback seriously and want you to know that we would never send food that was not safe to consume. We pack every box fresh the day it is picked up by the third-party shipper and you should expect to receive high-quality food from us. We're sorry this did not occur this time. Our Customer Success team appreciated the chance to discuss your experience. We do hope you take us up on the offer to give us another try. Please let us know if you have any questions or need assistance at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Great concept, awful execution. We subscribed to the larger "Madness" box and laughed when we saw what was in it. Turns out, they sent us the smaller box instead. Even so, the minuscule amount of produce would never be enough for two people for a week. The heads of lettuce were both rotten as well and from CA. We live on the east coast and don't consider CA local. This is literally the same stuff we can get at our local market, fresher and more for our money. Very slow response time from this company. We cancelled immediately. Would NOT recommend.”

Helpful Report

Posted 4 years ago

While we're happy you loved our mission we're sorry you were disappointed in what you received. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would never send food that is not safe to consume and we're sorry to learn you received any produce that was affected in transit. Our Customer Success team is here to help and would like to look into this further. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“I would like to start by saying that this was our first order and we are not impressed. First, the delivery was scheduled for Friday and it only came on Saturday. The lettuce was not properly packaged and it arrived in 10+ separate pieces. The Bartlett pears are missing and we received ONE peach and ONE red plum but a ton of apples. The same goes for the red beets: just ONE, but a ton of carrots and potatoes. Plus, there were supposed to be 10-13 lbs of produce, but the box merely weighs 10 lbs including packaging and ice package. The produce seem fresh but the variety lacks. It should be at least 2 pieces of each. DISAPPOINTED!!!”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback. We always want our customers to be happy with what they receive from us. We're sorry you were disappointed in any way. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens, a box may be a little lighter in weight but will sacrifice nothing in terms of value. We're thankful you reached out to our Customer Success team so they could take a look at your box and resolve this for you. It has been a gift to have you with us and we've been pleased to send more of our boxes to you over the months. We're here for you and do not hesitate to let us know if we can be of assistance at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I gave it 6 weeks worth of deliveries before I had to cancel (the last box I never even received because FedEx dropped it at a random address 2 towns away for no apparent reason). All boxes had at least 25% waste because the produce was so far gone, either prior to boxing or during shipping it simply was inedible. The rest needed to be used/cooked immediately before it went bad. There is no phone number for customer service. I would NOT recommend Misfits Market.”

Helpful Report

Posted 4 years ago

Your experience means a lot to us and we appreciate you sharing this feedback. We certainly want you to enjoy your orders and we are sorry to learn your orders were being possibly mishandled in transit. We would never send food that was not safe to consume and pack all of our boxes fresh the day they are picked up. Therefore, our Customer Success team would like to look into this with the third-party shipping partner in your area to determine what happened. We currently do not provide phone support but our Customer Success team is more than capable to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks so much!

Posted 3 years ago

“I signed up for a bi-weekly delivery. Got my 1st box: it was not even worth the time I spent opening it! I decided to immediately unsubscribe: I cannot login into my account! Of course, there is not phone number to contact. If I do not hear from them by Tuesday of next week, I will have to cancel my credit card!”

Helpful Report

Posted 4 years ago

We appreciate you giving us a try and we're sorry that you were disappointed in anything you received from us. Our Customer Success team was glad to address your concerns as soon as possible after your outreach. While we were very sorry to have you leave us, we do hope that you will consider giving us another try in the future. Please don't hesitate to reach out with any concerns at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“I have been very happy with my Misfits box! Delivery issues, that were no fault of Misfits Market, were refunded almost immediately. The company is doing a great job!”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback! Our team is glad to help and pleased you have been happy with our service. Appreciate you!

Posted 3 years ago

“The produce arrives moldy old and unusable! Not worth the money if half the produce is bad by the time it arrives at my house....”

Helpful Report

Posted 4 years ago

We thank you for your time in leaving your review. Our service typically saves our customers up to 40% off of their certified organic food and we're disappointed you received anything that missed the mark. To look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Most online reviews on Mismarket are paid and not trustworthy. I was sold to them and gave it a try and now I regret it. I never received my first box, didn't get a refund, customer service is rude and irresponsible. I'm actually more annoyed with their service than not receiving my order.”

Helpful Report

Posted 4 years ago

Thank you for reaching out. We love our customers and truly appreciate when they take the time to share their genuine feedback with us. Many of our customers will not only share their feedback but also pictures of their boxes and recipes. Whether that be through our social channels or here, good or bad feedback is used to make sure that we are always offering the best service possible. We understand you have some questions about delivery and your overall experience. Our Customer Success team is dedicated to our customers and would like to look into your concerns. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can look over your interaction with us as soon as possible. Thanks.

Posted 3 years ago

“Tried 4 times, 3 boxes had issues and the last box never arrived. Packing of the boxes were horrible, tomatoes on bottom of the box to get smashed. Missing items that were add on.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The first box we received from this company was 100% perfect and exactly what we wanted from a produce subscription box, at a wonderfully affordable price. However, between the USPS mail, Misfits moving to a new warehouse, COVID, and the website update--out of 4 weeks of boxes, including paid-for extras, we have not gotten a single order correctly from them. Missing items, or, in once case, ordered 1 item the second week and now it shows up with every box? The produce is cut, bruised, scratched and in some cases, rotten or mold covered by the time we open the box. Which on most occasions are dripping wet and no longer cold. I am not sure what is going on with Misfits, but I am disappointed. The 5th box may be our last.”

Helpful Report

Posted 4 years ago

We're glad you truly enjoyed your first order with us. However, we're disappointed some of your subsequent orders did not meet expectations. This should not have happened and our Customer Success team would like to look into this deeper to get to the root of the problem for you. Please contact us at https://ww.w.misfitsmarket.com/contact-us so we can make sure that this is resolved and does not reoccur.

Posted 3 years ago

Misfits Market is rated 1.4 based on 332 reviews