Misfits Market Reviews

Name: Misfits Market
Rating: 1.45

1.5 Rating 340 Reviews

8 %

of reviewers recommend Misfits Market

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Metrics

1.5

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I was a big fan of Misfits Market when I started using them around 2020 or 2021. Their produce was somewhat comparable to store prices and you could get some really neat deals on random pantry items. I was also really about their mission with sending you 'slightly imperfect' produce that was still perfectly good. In transparency, I see a lot of complaints on here are about the regular recurring subscription box - I did not opt for that, just the option to shop as needed with the weekly window, where sometimes I'd build a box, and sometimes I wouldn't. Sadly over just my few years as a customer I've seen the prices skyrocket. I get that inflation is a thing, but for example - there was this croissant bread that is THE BOMB which I loved, and initially it was on sale for around $4.00 the first time I tried it. Now the price has steadily increased and it's on their site for $8.69, which isn't even a savings. I really would love to still support reducing food waste and buying my produce in a box that reduces single-use plastic, but I can't justify using them anymore. Their prices plus the shipping costs mean that you do NOT save money compared to the grocery store, which is supposed to be the whole premise. I think they started trying to take on too much when they expanded to having way more pantry items, cold pack, etc. When it was mostly produce and random items at deep discount, it was more fun to shop because it was like a 'treasure hunt' and you didn't know what you'd find at, say, 60% off. Too many things at too high of prices make the site overwhelming to shop - kind of like they are trying to be Thrive Market but not as good. (I shop with Thrive periodically too but only when there are really good deals and I have a free student membership). My experiences with customer service have always been satisfactory. I've been very frustrated a few times where items were missed, items were damaged (shattered glass of olives, leaking bag of chicken), and they refund you without batting an eye if you just contact them. The most frustrating thing that has ever happened is one of my boxes got totally lost and no one knew where it was. These things happen and probably most if not all of them are the shipping provider's fault and not Misfits.”

Helpful Report

Posted 1 year ago

“So far I have not been able to contact a human and I have only been receiving automated emails. I am out $69.00 for groceries I DID NOT order. I sent in the customer service form immediately after discovering that I was under the wrong plan. I contacted them before anything shipped, most of which I don't eat. Always be careful of any website that starts with a warning that they are so busy. Obviously too busy for any substantial customer service with real people on stand by to cancel orders. I will not try them again and I will NOT recommend them to anyone!”

Helpful Report

Posted 1 year ago

“Signed up never ordered anything Credit card was charged twice 1st transaction was reversed by visa 2 Mf transaction went thru for nearly $100 I tried to call them and their # has been disconnected. Had to dispute the charged and get a new card. Total scam”

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Posted 1 year ago

“You took a good thing- Imperfect Foods - and destroyed it. My service went downhill. My selection went downhill. All hail to the abomination that is corporate mergers and money and no care as to a good product.”

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Posted 1 year ago

“I have been using Misfits Markets since 2020. I have seen a lot of improvement in the freshness of the delivery's. My food is always perfect and fresh now. But what is the most impressive is if you have a problem you can email them and they will actually fix that problem. My eggs were getting broken during delivery so they got a special bubble wrap to fix it. They are a wonderful company that meet much of our food needs.”

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Posted 1 year ago

“I wish I would have done my due diligence and read these reviews first!! Same thing happened to me. I just wanted to see what they had to offer and pricing. As soon as I saw the pricing and product options, I canceled my “subscription”, literally within minutes, this was on 08/29, received email Saying my subscription was canceled, yet I got an email today (09/05) stating my order was shipping. WTH! I immediately forwarded their cancellation confirmation email asking why it wasn’t cancelled. They said order was processed 00/04 and I canceled 09/05! I have my original email showing I cancelled 08/29!! What a bunch of dishonest, shady people!”

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Posted 1 year ago

“You can't get a hold of them at all! All I did was inquire about signing up and next thing I know, I have a box coming! I never agreed or signed up for anything, they just took it upon themselves to start shipping and billing. "DO NOT GIVE ANY INFORMATION "This is plain wrong this should be a crime and they need a class action lawsuit!! Don't even think about even clicking on their site!!! This is bad!! I can't even log in to their website!!!”

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Posted 1 year ago

“Poor quality food and the worst customer service ever. Avoid. Misfits Markets is the worst and they bought out imperfect foods which used to be good, but now they too aRe infected by misfit’s poor management. Zero stars.”

Helpful Report

Posted 1 year ago

“Theifs! I signed up for the service assuming I would have a say in what I order, but no! They processed the order without my approval and shipped the produce while I was out of town—such a waste. Please don't use them! Also, forget trying to contact them. I emailed them, and they still haven't responded.”

Helpful Report

Posted 1 year ago

“Actually less than 0 To look at offerings must enter banking information. Unable to contact by phone. Billed for order never placed, never placed an order, ever. Prices are higher for better quality organic produce in my local supermarket. Big disappointment!”

Helpful Report

Posted 1 year ago

“Shipment so poorly packaged that the majority of contents not useable. Box too large contents damaged each other. something did leak which made other things a risk to use Bread crushed , Biscuits smashed and produce that arrived was more than a bit irregular due to the poor packaging which set up lots of damage in transit. There was no damage to outside of box so it is a Misfit Market Issue.”

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Posted 1 year ago

“I visited Misfits Market website from a Facebook ad simply to see what they had to offer. This organization forces you to enter your personal information in order to look at their selection or see prices, which is all I wanted to do. I was checking their prices on meats. Reputable online merchants have a checkout procedure where you confirm what you are buying and complete your purchase, but not these scammers. I determined after "shopping" that I had no interest in their products and left the site. The next day, I see that I have a charge to my card that I did not authorize. I attempted to contact Misfits Market immediately (within the hour) to correct what I was sure was an innocent error on their part. I sent several messages via their "Contact Us" link, and called a phone number I found online which returned a constant busy signal whenever I called. Then after several days of no response from Misfits Market I received an email saying that my "order" had shipped and listing some vegetables that I would never have ordered. Then I finally received two emails from Misfits Market telling me that I had agreed to a grocery "subscription" service in which they decide what I would get. They also stated that since my so-called order had shipped that they would not refund the $38.07 they fraudulently charged to my card, but they would cancel my so-called "membership". They offered me a "credit" for the amount charged, but only if I re-activated my "subscription", exposing my card to further unauthorized charges. Any reputable merchant would have responded the day of contact, canceed the so-called "order", and issued a refund. But Misfits Market ignored contact until after they shipped and now are saying, "tough luck". Looking online I see dozens of complaints about Misfits Market's deceptive business practices, which include recurring charges to people's credit cards as well as other issues. I actually had to cancel my bank card and have a new one issued to safeguard my bank account from further charges. This is a major inconvenience since I will have to change my card number with the many legitimate online vendors I do business with. These scammers responded with two emails that are obviously form letter responses basically saying "You signed up and should have read the fine print. Oh and we don't have a phone number of any kind you can call, and we are not refunding your money." Clearly they are quite used to answering complaints just like mine. Looking at their "F" rating with the Better Business Bureau, I note that they have a form letter which is their response to all complaints. What sort of legitimate business operates in this way, and claims not to have a telephone line? At this point, the small amount of money they charged is no longer the issue. I just need to let others know what sort of organization this is to protect others. So, if you want to do business with these scammers just understand that their business model obviously is based on capturing your personal information and sending you an "order" you never placed, go ahead. You have been warned.”

Helpful Report

Posted 1 year ago

“If I could zero stars I would. This business is a total scam. You can’t even look at their inventory or pricing until you sign up for an account, and then they just automatically shop you food. I did NOT agree to any subscription service upon sign up.. got an email saying my card has been charged and they’ve shipped me a bunch of food I have no use for. For a company that prides itself on not wasting good, their business model is quite the opposite. Can’t seem to get a refund per their “strict policy””

Helpful Report

Posted 1 year ago

“When you sign up for their sight, it is not made clear that you are signing up for an automatic and subscription-based service. That is something they hide in the 'Terms and conditions'. If you make an account, and don't immediately cancel your subscription, they will automatically bill you for an order that THEY create, and you will be paying WAY more than store prices for everything (which is stuff you don't want and didn't order, anyway). Additionally, their marketing itself is a scam. NONE of the products I received were deformed/substandard in any way. Besides one piece of corn, which was ROTTEN. Absolutely a horrible company that preys on unsuspecting people.”

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Posted 1 year ago

“Signed up for every other week delivery. They sent second box week after first and refuse to offer any refund. In their words system does not allow refunds.”

Helpful Report

Posted 1 year ago

“Do I have to give them even one star???? Just to be able to type into the review box. Ok. But it doesn't reflect my opinion of them . They get not even one star!!!!!!!!! This is a criminal outfit. They wouldn't allow me to search the market until I put my credit card number in. They even have a drop down banner that states " don't worry you will not be charged until your order is finalized" . I simply browsed the site and compared prices, put it on the back burner for a few days and the next thing you know. They charged my credit card 75.00 and shipped an order full of things that I don't even eat nor would I consider buying or eating. They even shipped items I'm allergic to. In the areas on their site to report an issue , I reported numerous times and was sent an email that a REAL PERSON would contact me. This was while my credit card was still PENDING. Eventually they CHARGED IT! I just wanted my card reimbursed . I DIDN'T ORDER THAT BOX OF GROCERIES. This is simply THEFT! I am very concerned about elderly folks that might wander onto their site. WE ARE SENIORS OURSELVES...BUT NOT STUPID , AS MISFITS ASSUMES! Not only did they charge my account, SHIP an order (that someone else picked out for us ) BUT they were also cued up to send me another shipment the following SIX WEEKS!!!! Thank God I checked my emails and put a stop to their criminal activity. Yes. I got the groceries delivered. I am giving it away to others who may need it. After the whole credit card theft, and the upcoming weeks worth of theft they had lined up, do they really expect me to go out and get the makings to send a refrigerated box back? . Sorry . but NOPE. The ice had long melted anyways. It's not my problem. They made no attempts to reimburse me, contact, me and " make it right ". As a person with a Marketing and Public Relations background..... I am literally in shock. And of course with that background I feel that is my duty to let everyone I know to stay as far away from Misfits site as possible. Obviously, they don't care about customers or anything but the almighty dollar. Not one single person reached out to try and help me. I got an automated response or two ..but that's it. This is the first review published on my mission to let the public know the truth about what they are doing.”

Helpful Report

Posted 1 year ago

“Produce handling has increasingly gone downhill. The romaine was smashed into the box and bent into pieces. The parsley had the same thing and once I prepped it only a small amount was usable. Apples come with bad spots. I think my onion is totally rotten but I haven't cut it yet. The tomato looks underripe. Misfit advertises that its produce is the wrong size or color. It's not supposed to be rotten and mishandled.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry to read any of your produce was affected in transit. We pack every box fresh and use packing materials to keep your items fresh in transit with our third-party shipping partners. Our Customer Success team is here to help and would like to look into this for you. Please contact us at https://www.misfitsmarket.com/contact-us so we can get this addressed for you.

Posted 4 years ago

“Your ad for FRESH vegetables/ FOODS are misrepresenting. In the event my box is delivered to my door, I receive mismatched vegetables. Half are rotten. I’m ok with ugly. Money is wasted on your rotten merchandise. Overall, delivery is horrible. I discover more orders down the corridor by the mailbox’s. Really???? My order was due MONDAY MARCH 8th. Confirmation was issued for Tuesday delivery. Today is MARCH 14th and “lo and behold” the box was dropped off by a different entrance.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send any food that was not safe to consume and our Customer Success team would like to look into your concerns further. To do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“We were very happy with the vegetables. Huge radishes beautiful Kale and Collard greens. Some veggies were occasionally damaged they are misfits but for the most part no complaints. Freezing weather did affect them during the 2 snowstorms in the northeast and they credited us and added a different insulation rather than the thick paper. No problem there. I figured cold that could be a problem so just ordered vegetables that could take the extreme cold.Availability was frustrating as many vegetables offered were out and so you were choosing from a very limited list. I guess understandable. We tried to figure out the best day to order for more choices but it did not make a difference. The substitution in our last box was not so great as red leaf lettuce rots so quickly I dont buy it from the regular grocery store and I had ordered endive 2 heads no less and got 2 huge heads of red leaf lettuce half of which had to be tossed. The major problem we had this week we got a message saying that our bank refused the draw. We contacted the bank and we were told there was no attempt to draw. After multiple emails we missed our order day waiting for replies and in frustration to get it resolved my husband asked them to call to which he was told they are not set up for that. It seems they don't need our orders here and it is not worth it to them to get it straightened out.”

Helpful Report

Posted 4 years ago

We're pleased to read you have enjoyed the produce we have sent to you. Thank you for taking the time to leave your feedback with us. We definitely do want you to be with us and would love to continue to send our boxes to you. We checked into this with our Customer Success team and after reviewing your charge history we re-confirmed that we did in fact attempt to charge for this order twice on 3/10/21. Due to the various scheduling and logistics requirements of shipping our boxes to arrive at your location, we are not able to attempt to bill your payment method a third time if the second charge attempt is also declined (https://help.misfitsmarket.com/en_us/my-payment-was-declined-SJdUwuYxu). Whenever we attempt to charge for our service we do not have control over whether the financial institution allows it to process or not. Therefore, this would need to be discussed with your financial institution as to what could be happening on their end. In the meantime, we welcome you to enter another payment method in your account to see if that helps for a future order. Instructions can be found on how to do this here: https://help.misfitsmarket.com/en_us/change-my-payment-method-rJRaNbmmP We appreciated you reaching out to our Customer Success team. We currently do not provide phone support and our Customer Success team is more than capable of assisting you via email as they have in the past. If you have any questions about this or need anything further from us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Terrible. They send you not oddly shaped veggies (which would be fine) but overgrown produce. Their selection for your box (because they pick, not you) doesn't make any sense. For instance, I got two potatoes for the week. A very stingy box. Worst of all, only two of the items had the organic label. The rest, as far as I see, is not organic, even though they say it is. Why no label? are we supposed to just believe what they say? It doesn't make any sense. A total rip off.”

Helpful Report

Posted 4 years ago

Thank you for posting and giving us a try. All the fruits and veggies we offer in our core subscription box are non-GMO and certified organic. We work with carefully selected, certified-organic growers and we source only high-quality produce from our list of farms & partners. As misfit items, you may see differences in size, packaging, and labeling, as in this case. However, rest assured these items are still certified organic. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. We appreciate your feedback and opinion on this and have shared it with our team. If you have any further questions, please let us know by reaching out to us at https://www.misfitsmarket.com/contact-us. Also, for more information on our sourcing philosophy, please visit https://www.misfitsmarket.com/sourcing.

Posted 4 years ago

Misfits Market is rated 1.5 based on 340 reviews