Name: Misfits Market
Rating: 1.43

“i ordered 4 times, first order was good which i made the selection but for the 2nd order i could not select because though i had few days left to order when i tried their website dint let me select and gave full box (8) acorn squash which i din't know what to do, from 3nd order the some produce was rotten and broken in to pieces, even the 4th time the produce was rotten the green beans two bags were covered in white fungus, all the zuchini and cucumbers were broken and when i reported they refunded me $3, i dont understand how all these vegetables which they charged 42$ and only refund 3 $”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write your review. We send quality food and expect you to receive it in that condition. So we're sorry for this inconvenience. Regarding refunds, they are based on the discounted amount originally paid and what was originally reported at the time as affected. Our Customer Success team is dedicated to your account and can help with this. Please reach out with information such as an order number or email that will help identify your account. Once received through https://www.misfitsmarket.com/contact-us a Customer Success representative will be happy to take a look and address all your concerns.

Posted 3 years ago

“Most of the items were rotten and unusable. The items are from Mexico and not local farms as advertised. From the day that I am notified that the box has shipped takes about 2 days before it arrives to my house. Their “farm” is about an hour away from my house so I don’t know if the box is sitting in a truck for that long or being transported from Mexico. Customer service is a 0 rating. No compensation was offered.”

Helpful Report

Posted 3 years ago

We appreciate your review and we're sorry for any disappointment you experienced with this order. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would like to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“They can’t seem to figure out how to fix their website. You are asked to “build your box” but if you don’t log in immediately upon receiving the notification you really are not able to make selections. It asks you to choose 6 items but if six items are not available then you are stuck and the site won’t let you move on. As a result, I get boxes with things I don’t use like celery root. My boxes usually arrive in rough shape and I have had to request a refund for a box that was destroyed by Fedex. I don’t think they are able to handle service issues and I think I will end up canceling. Just not worth the aggravation anymore.”

Helpful Report

Posted 3 years ago

Thanks for sharing your review. We're sorry you were having any problems picking items for your box. Our Customer Success team would like to look into this and your order that was damaged in transit with our third-party shipping partner. Please contact us at your convenience at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you as soon as possible.

Posted 3 years ago

“First order was fine. Second order had squashed and wilted lettuce that was filthy dirty, beat up apples, and Napa cabbage that had large black splotches up the stems of the leaves that looked like the beginnings of rot (not talking about "peppering", it wasn't that). I also don't like the way they have 3 divisions on the ordering page. I can't eat nightshade veggies so trying to pick 6 items when about 5 out of the presented veggies were nightshades, was impossible. Tomorrow my 3rd order comes. Even if it's a good one, I don't think I'll continue with this market. It's one thing to sell misshapen food, but wilted or rotting, NO, that's not fit for human consumption.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Ordered from this company 3 times, total, and was unhappy with the overall quality of the produce. I tried it 3 times because I wanted to give the company a chance and see what the difference between the different selections of produce would be like, but they were all wilted and spoiled. Really disappointed.”

Helpful Report

Posted 3 years ago

We appreciate your business. We are very disappointed that your experience is not what we wanted for you. We want to look into this further but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Unfortunately, I did not read the reviews before I tried Misfits Market. Save yourself the money. My first (and only) box contained only half of the items I “selected.” The company is allowed to “substitute” as necessary so I ended up with two kinds of potatoes and two kinds of pears, in addition to rotten cucumbers and the squash that were part of my order. When contacted the company refunded only 20% of the cost of the box as substitutions are allowed at their discretion This is not a company that deserves your business.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. So thanks for reaching out. The Inventory of customized items may fluctuate for a variety of reasons. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. However, you should expect to receive quality food from us and we're sorry any of your order was affected on the way to your door. Our Customer Sucess team is always happy to assist and any credits or refunds offered are based on the discounted amount originally paid and what was originally reported at the time as affected. If you have any questions about how this was determined for a particular order, please reach out by replying to your ticket or contacting us at https://www.misfitsmarket.com/contact-us. Thank you so much!

Posted 3 years ago

“I do not know what is going on with their customer service but they do not figure anything out for you or try to fix the problem. I had problem with signing in for some reason and I did not know why I was not able to so I emailed them several times now but have not got an answer from them. Also because of this I was not able to choose what produce I wanted so I skipped my first box but I still got an email saying that it's on the way which I have no idea why it's still shipping. They will have to solve their customer service issue. So disappointed from the beginning.”

Helpful Report

Posted 3 years ago

Thank you for posting. Our Customer Success team is always happy to help in the capacity they can. Our Customer Success team will also confirm that our systems are fully functional to make sure there is nothing occurring to prevent access to your account on our end. Unfortunately, we're unable to access your device to see what could be causing the loss of access to your account. We would be happy to check on the status of your communication but will need identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number and a member of our Customer Success team will be happy to review your communication with them as soon as possible.

Posted 3 years ago

“I have multiple complaints with this service, from missing items, to damaged and spoiled food. It is interesting seeing that another person mentionde the cucumbers and peppers, as those were the crushed and moldy products I also received. I wrote them about this issue, and never got any response.Their customization option is a joke, because they require you to pick so many options from each "group" of foods offered, which forces you into choosing unwanted items. Packages have come on the wrong day 2 out of my 3 boxes I just spent about 10 minutes trying to find their cancel subscription topion on their site, and ended up having to contact support. I have a feeling it won't be canceled, and I will have to contact my credit card company, as other reviewers have stated.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review any communication with you. Thank you so much!

Posted 3 years ago

“Their website did not save my customization options apparently, despite sending me a confirmation email that they've received my order. So they sent (and charged me for) a box of random garbage I did not need. Then instead of offering some sort of compensation, customer support sent me a condescending email explaining how to order customizations. Definitely do not recommend.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns regarding your experience and in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review your communication. Thank you so much!

Posted 3 years ago

“I couldn't even get the account set up. The site rejected my zip code and then my password didn't work. I requested an email to reset my password and still have not received it. After reading some of these reviews, I guess it is a sign that I should not use this service. Now I am glad there was a problem setting it up. It is a great idea, but, it sounds like they have some issues to resolve.”

Helpful Report

Posted 3 years ago

We were very excited to have you and we're concerned you had any difficulty setting up your account. We’ve checked with our tech team and everything is fully functional on the website. Our Customer Success team was happy to look into this when contacted and provide instruction. Your zipcode must be entered for both your shipping and billing addresses to set up your account. We care greatly for our customers and want them to enjoy our service. We are always here to help and we do hope that you will reach out to us at https://www.misfitsmarket.com/contact-us if we can be of further assistance.

Posted 3 years ago

“This isn't just ugly produce, it's trash. The first box i received was ok. The second two were horrible. i could've purchase the things that were usable for less than 5 bucks. Other than that, there were two crushed cucumbers, two crushed green peppers (that were rotted inside anyway), wilted lettuce that looked like it got pulled out of trash can, and the smallest pineapple in the world (which we paid extra for. I cancelled this after this order. This company is capitalizing on people who want to contribute positively to the world by decreasing food waste and selling them trash.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send food that is not safe to consume. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I have been locked out of my account for several months. I have requested a password reset through the site and while I receive the first email saying the password reset email will arrive in 30 minutes, it never does. I have been trying to reset for months. I have since moved from my old address and boxes continue to be shipped to a place I no longer live. There is no contact number on their website. I have submitted a support request through their site but have yet to receive a response. At this point I will have to reach out to my credit card company to stop payments since it seems impossible to get in touch with the company.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Our Customer Success team would like to look into this as we understand you have some concerns. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I’ve received the smaller box (paid for larger) several times, not containing what I’d ordered. 99% of the shipments are missing items or have badly bruised or moldy fruits and vegetables. At Thanksgiving and again at New Years, I was charged and then didn’t receive a box for over a week past the estimated receive date. Customer Service has been sarcastic.”

Helpful Report

Posted 3 years ago

We certainly want to make sure your experience is enjoyable and we're sorry to read you had any concerns with your orders. After reviewing this with our Customer Success team we see where this order was not delivered due to a shipping error. Our Customer Success team was more than grateful for the opportunity to make this right with a full refund. They were also grateful to be able to address any previous concerns you brought to their attention. We are disappointed to see you felt the communication would not meet our standards and our Customer Success team is reviewing your interactions with them. We appreciate your continued support and are glad to have you with us. Thank you so much for your patience as this was addressed. If you have any questions about this, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Each box I receive has moldy vegetables that are spoiled and or foaming with mold I’ve already canceled once and After being talked into given another chance, just canceled again. This is a complete disgrace and embarrassment to my family to have this type of lackluster half rotten produce sent to my door.”

Helpful Report

Posted 3 years ago

We are thankful for you giving us another try. Our boxes are packed fresh right before they leave our facility and include materials intended to help them stay fresh in transit. We expect customers to receive high-quality produce in great condition, so we apologize that this was not your experience. Our Customer Success team would like to get to the bottom of this. Please respond to the Customer Success representative that reached out to you for more information on 1/7/21 or send us a message by visiting https://www.misfitsmarket.com/contact-us. Thank you.

Posted 3 years ago

“We have been customers for almost a year now. Most of the products look similar to what you would get in the store, no obvious problems. We get the larger box for a family of three and usually gobble up all of the contents, no problem. Every time I have had a missing item or any problem whatsoever I simply snap a photo and send it to them and they are very responsive. Within a day or two they have returned my money and apologized. A missing item or two does happen fairly frequently so it’s important to check. Despite that, we are sticking with it. We are eating much healthier than ever before! Though many of these products might be available in a grocery store near me, the convenience and the price and the fun of opening the boxes makes it worth it!”

Helpful Report

Posted 3 years ago

We love to read how much fun you're having opening your boxes! We appreciate your review and we're sorry you have had any concerns. We're so thankful for your patience and understanding as our Customer Success team resolved and rest assured they have shared your feedback with the appropriate parties at that time. We could not do this without your support so thank you so much for being a valued member of our community. Please let us know if you need us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“We live in the far Northeast. I ordered a $35 box. Only 1 item was substituted where I got blueberries vs. blackberries. The food was really good tasting. I did need to freeze up some peppers and candy some ginger because I got so much. I was really impressed. It was timely and well packaged.”

Helpful Report

Posted 3 years ago

We're happy to impress! Thank you so much for sharing your feedback and we are always here for you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I ordered my first box in early December. My account was charged, however, I never received this box. After contacting the company twice through their online form, I was finally able to get a refund. There was no customer service number or email listed on the website. I gave the company a second chance. This box was charged on time and delivered late. Most of the food was rotting or close to expiring. I was not please. I contacted customer service through their online form again. This time I did not get a response and I still have not received a response. The amount of useable food you get from the box is not worth the money you pay. In my opinion, it’s better to go straight to the grocery store. I don’t see myself using Misfits Market again.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review any communications with our team. Thank you so much!

Posted 3 years ago

“First two weeks great! I told all my friends. I was so excited. Then...downhill from there. Rotten fruit, missing items, no sense substitutions--I mean who substitutes garlic for apples? Crushed oat milk on the bottom of the box, which soaked all the produce and mixed with the already rotten potatoes, creating a lovely, stinky potato/oat soup. The past 3 weeks have been very upsetting. Today was absolutely ridiculous. ONLY two items I had ordered were in the box. Crazy. Very frustrating. Customer service responds quickly and have been polite--maybe they need to train the people who pack and ABUSE the produce how to pack properly, sort properly, and substitute properly. I don't mind an OCCASIONAL substitution, but it has to make sense and it can't be an entire box! I am probably unsubscribing. Not worth the stress.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to contact us. While we are glad you enjoyed your first two weeks of orders, we're disappointed to see you have had this experience. Our Customer Success team appreciated your patience while they addressed your concerns. We pack every box with materials intended to keep your produce fresh and provide protection in transit. We want you to love every order and our Customer Success team did share your experience to make sure this was investigated. Thank you so much for your continued support and we look forward to sending your next order. As always, we're here for you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Everything went wrong. Delivery was late, product was disgusting and inedible. Bruised, rotten, soft - HORRIBLE! I have emailed them at customer support that I want to CANCEL at least 7x and just received notice that they've charged my account and re sending out another box that I neither chose nor authorized. On with my credit card company now to dispute the charges”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Do not subscribe. Save your money. The first 6 weeks were good. Then the weather got really hot in July and August, and most all of the shipment was way past quality. In September I suspended my membership to begin again in December, assuming the deliveries would stay cold and arrive fresh. Wrong, oh, wrong. The first box in December was mostly good except cucumbers were smashed beyond use, and the head of chicory was half spoiled. Next two boxes never arrived. When I inquired, I was told it is MY responsibility to contact Fed EX!! I am done.”

Helpful Report

Posted 3 years ago

We appreciate your orders with us and we're disappointed that you did not have the experience we would have liked. Our Customer Success team was happy to look into your concerns. In order to do so, they did ask for you to confirm your shipping address. They also provided information for the third-party shipper so you could contact them as well. After our Customer Success team communicated with the shipper, the representative you were working with did refund you in full for the missing order. We're sorry for any confusion as this was being resolved and we hope that in the future you will consider giving us another try. As always, we're here to help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews